adappt

Realtime Digital Librarian: Easy consumption and curation of vital information

This simple digital interface provides an option for staff or clients to choose the news feeds they like and receive them when they want. A tool for Content Curators and Knowledge Managers.
The bookshelf interface offers an easy way for communications departments to manage information streams individually for all users.

Features

• Portal for staff or clients to consume information you generate.
• Simple way for comms department to personalise information streams
• Interface allows you to work with internal/external feeds easily.
• You can choose to manage some or all users.
• We ensure you can retrieve any old data
• We store all news feeds/information in our database
• Option for users to create own alert email background
• Multple email templates for department and topic based branding
• Provide users with customised brandable email templates.
• Bookshelf interface for staff/clients to select what to consume

Benefits

• One-stop shop to view various internal and external corporate feeds
• In the form of a digital magazine shelf
• Users have the option to view feeds individually
• Users have the option to view feeds individually
• Users have the option to view feeds as a group
• Users have option to view feeds at specified time(s)
• Fully brandable platform and email templates
• Optional Microsite Integration
• Combine internal and external feeds seamlessly.
• Option to centrally manage some or all users.

£1,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.l@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

206496264693039

Contact

David Larner, Chief Executive Officer
0207 0605 304
david.l@adappt.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance arrangements will be notified well in advance.
• System requirements: HTML compliant browser such as Chrome, IE11, Safari, Firefox

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are set out in agreed SLA terms and Adappt can provide 24/7 365 response if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have implemented Zendesk based web support for multiple clients. Please contact us for more information.
• Onsite support: Yes, at extra cost
• Support levels: We offer user support via phone or video conference at the day rates provided within our rate cards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide consultation with the buyer to help them to start using our service. adappt also provides user documentation and online assistance. Remote training is available, and is part of the package. Many of our clients have worldwide locations and offices and our remote training has proved both effective and efficient.
• Service documentation: No
• End-of-contract data extraction: Newsfeeds and alerts are stored as data in standard industry format. Old data can be retrieved; these are stored in our database.
• End-of-contract process: Post the minimum term, the contract can be cancelled with a months notice, payment must be made for the month in which the contract is cancelled, and the service will end at the end of that month.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software has been designed to work equally well on mobile and desktops
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: REST API with JSON data
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Showcase your internal and external information systems.; Staff can choose the news and other items that matter to them. Brand and personalise communications for each individual. Using customisation, so value is created by having the right information at the right time. Custom branding by alert group.

Scaling

• Independence of resources: If required a dedicated instance can be setup for an additional cost

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Adappt will assist the user in exporting their data, it will be in a standard format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: PSN Protected Service
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime is underpinned by the principle of reasonable endeavours. The service is dependent on external data and third party APIs. Pro rata refund applied to any downtime.
• Approach to resilience: Available on request
• Outage reporting: API and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access is based on rigid pre-defined roles
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Otabu Certification Limited (UK), Hatton Garden, London, EC1N 8PN
• ISO/IEC 27001 accreditation date: 06/06/2019
• What the ISO/IEC 27001 doesn’t cover: The certificate covers 'AI, Mobile and Software Development, Print and Design Services'. It can be assumed that other services are not covered. If you require a service to be covered, please contact us and we will deal with it immediately and make an application.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27002:2013

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Internal security standards available on request
• Information security policies and processes: Internal security standards available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We run an Agile development approach managed by certified Agile Practitioners
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have a fulltime development team who assess the viability of all patches and apply as part of a two week sprint cycle. The core platform base is a popular open source stack and then vulnerabilities are monitored through Github and regular channels.
• Incident management type: Undisclosed
• Incident management approach: ITIL based support model

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Adappt is committed to Fighting Climate Change and has made charitable donations to organisations campaigning to fight climate change. We are monitoring our carbon footprint by measuring Scope 1, 2 and 3 carbon emissions across the business in compliance with the Greenhouse Gas Protocol.; These are defined as follows: ; • Scope 1 are direct emissions we produce as a business; • Scope 2 are indirect emissions we produce (e.g. our building’s electricity usage); • Scope 3 covers a wide range of indirect emissions including raw materials, logistics, business travel by the team and how employees commute to work.; Scope 1) Adappt produces software and related software services, we do not manufacture and so the emission we produce as a business come from our computers. All our computers are low energy and energy efficient as they are all switched off when not in use.; Scope 2) Indirect emissions are minimal; this is the electricity used by the business. We reduced this dramatically by no longer having / renting/occupying a bricks and mortar office. All meetings are done using Zoom and Microsoft Teams.; The main use of electricity is by computers, lighting and heating. Staff work from home and so lighting and heating are typically those used in their domestic situation Staff are encouraged to have low energy lighting/light bulbs, and these are provided free on request. All computers are the most energy efficient we can purchase.; Scope 3) covers a wide range of indirect emissions along the entire value chain, including raw materials and logistics; Adappt does not have a supply chain, and therefore this contribution is zero.; It also includes business travel by the team and how employees commute to work. Our software developers work from home, using available online collaboration and productivity tools for knowledge share and communication.
• Covid-19 recovery:

  Covid-19 recovery

  Wherever possible Adappt assists local communities to manage and recover from the impact of COVID-19. ; Throughout Covid 19 we have focussed on maintaining key services, and measures implemented will continue and be improved and fine tuned post Covid19, so we are well prepared for any similar or more dramatic situation in the future. ; We maintain key services by:; Ensuring that mobile and flexible working is fully embedded in our culture ; Ensuring our services become more resilient through constant improvement.; Wherever possible, creating employment, re-training and other return to work opportunities for those left unemployed by COVID-19, we believe we are in a high growth sector and so this is very desirable. ; Wherever possible, supporting people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding.; Wherever possible, supporting organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; Wherever possible, supporting the physical and mental health of people affected by COVID-19.; Wherever possible, improving workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working and sustainable travel solutions.
• Tackling economic inequality:

  Tackling economic inequality

  Adappt are proud to boast a 55/45 ratios split between female and male staff, with female staff making up the largest percentage. As employers we encourage all staff to excel in their ambitions, and support staff both in and outside the work place. We reward against performance - not gender, age or any other metric. Our wage structure is firmly designed to tackle the economic inequality that exists in so many businesses. Simply put, there is no gender pay gap within Adappt and the wage differential between the lowest paid and the highest paid is kept to a minimum, with opportunity being available to all.; Adappt firmly supports the reduction of the digital skills gap by supporting educational attainment and creating training opportunities particularly for those who face barriers to employment and/or in deprived areas. Whenever possible we use appropriate apprenticeship schemes.; We have an equal opportunity policy which is strictly observed. We provide suitable hardware and software to meet diverse user needs examples are those whose first language is not English and/or those who have visual, auditory, physical, speech or other impairment(s). Fairness for all is at the heart of Adappt's ethos.
• Equal opportunity:

  Equal opportunity

  For our full policy document, please see; https://adappt.ai/equality-and-diversity-policy; An extract is shown below:-; Equality and Diversity Policy; 1.Purpose; This policy sets out adappt’s approach to equality and diversity. adappt is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.; adappt aims to be an inclusive organisation, committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees, and to proactively tackling and eliminating discrimination.; 2.Equality and diversity at adappt; At adappt, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups both in employment, and to goods and services.; We consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this everyone can feel valued for their contributions which is beneficial not only for the individual but for adappt too.; We acknowledge that equality and diversity are not interchangeable but interdependent. There can be no equality of opportunity if difference is not valued and harnessed.; 3.Scope; The rights and obligations set out in this policy apply equally to all employees, whether part time or full time on a substantive or fixed-term contract, and also to associated persons such as secondees, agency staff, contractors and others employed under a contract of service.; You have personal responsibility for the application of this policy. As part of your employee induction, you are expected to read and familiarise yourself with this policy.; This policy is also of particular relevance to directors, line managers and other employees concerned with recruitment, training and promotion procedures and employment decisions which affect others.
• Wellbeing:

  Wellbeing

  Adappt is committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support the Adappt’s mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that Adappt’s staff are its greatest asset.; The Chartered Institute of Personnel and Development (CIPD) define wellbeing as ‘Creating an environment to promote a state of contentment which allows an employee to flourish and achieve their full potential for the benefit of themselves and their organisation.’ ; Adappt have hosted regular external mindfulness and relaxation sessions for our staff, employing Yoga gurus and meditation experts as well as regular company wide 'non work related' competitions, and away days.; Through the integration of wellbeing in all work activities and practices, a positive environment can be created that is compatible with promoting staff engagement, performance and achievement. Working in partnership with all areas of Adappt with a common interest in promoting a culture of wellbeing is key to the success of this strategy.; The wellbeing strategy’s ultimate goal is to improve the health, safety and wellbeing of the Adappt's staff and to prevent work associated ill health, for the overall benefit of staff and the organisation. This encompasses the physical, mental and social health of employees and recognises that employees’ values, personal development and work within Adappt contribute to their overall wellbeing at work.; Adappt has a workforce that is geographically, culturally and linguistically diverse. The wellbeing strategy aims to reflect this diversity and to provide direction on related issues and challenges in order to support the development of effective solutions and outcomes.

Pricing

• Price: £1,000 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.l@adappt.ai. Tell them what format you need. It will help if you say what assistive technology you use.