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AGILYX EMEA LTD

Certinia (formerly FinancialForce) - Set up, consultancy and training services

Agilyx’s unique Implementation and Project Management methodology seamlessly complements Certinia. With in-depth understanding of Certinia and the Salesforce platform, Agilyx delivers solutions that fit your requirements, timeline and budget.

Features

  • Global software implementation experience
  • FinancialForce certified consultants
  • Set- up, training, configuration
  • Leading practice expertise
  • In- house development team
  • Systems healthchecks
  • Ongoing managed services and enhanced support
  • Change management consultancy

Benefits

  • Reduced deployment times
  • Faster time to value
  • Reduced business risk and cost
  • Improved adoption & employee productivity
  • Lower cost customisation and systems integration
  • Optimise application use

Pricing

£160 to £200 a user an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 6 5 7 8 5 7 6 2 9 1 1 3 5

Contact

AGILYX EMEA LTD Julie Taylor
Telephone: 01628 637266
Email: julie.taylor@agilyxgroup.com

Planning

Planning service
Yes
How the planning service works
We have an experienced team of project managers who have experience in deploying software services and planning an effective cloud hosting solution.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
As part of your system implementation, we become a part of your team, providing full consulting services and training so you know how to make your system work for you.
Training is tied to specific services
Yes
Services the training service works with
  • Certinia ERP
  • Certinia PSA
  • Certinia Subscription & Usage Billing
  • Certinia Revenue Recognition

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Agilyx is a global technology consultancy that has been operating for over 20 years. We now boast over 140 professional staff, we are proud to have local offices and operate out of 7 countries worldwide.

We pride ourselves on delighting our customers with our “Xaas” (excellence as a service) manifesto and have been a premium global partner alongside FinancialForce, specifically their globally leading Customer-centric ERP and PSA solutions for the past 5 years.

We offer a full range of support services including professional services, technical services, hosting and maintenance. Agilyx provides bespoke software development services to its customers (integration, web services, bespoke applications, extension software and mobile apps). These ensure that we provide optimal results for our clients when implementing our full range of applications.

Agilyx partners with industry leaders to deliver intelligent products and services to complement our solutions. Our carefully selected network of trusted partners allows us to extend our reach of solutions and enhance our ability to offer highly specialised solutions for our customer base. Agilyx represents one of FinancialForce’s most accomplished partners and has delivered sophisticated fully integrated solutions to high profile organisations in the United Kingdom, Canada, the United States, Australia, New Zealand and Asia.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Certinia
  • Unit 4
  • Vena

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have a range of quality assurance and performance testing stages within our implementation methodology. A strong test phase is a crucial part of any implementation success. Our team guides you through key test phases, provides template test scenarios and coaches your team on how to run effective testing within the business. With leading testing software, we build user stories and track real time results, so we can perfect your solution and ensure a seamless and successful deployment.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We offer managed support services and ongoing professional services ( upgrade support, system health checks etc ) for users running Certinia's suite of cloud ERP application

Service scope

Service constraints
No known constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Certinia has 2 key offerings for Support; "Standard Success" comes included as part of the subscription service. Standard response under "Standard Success" offers 7am to 5.30pm support during the working week (Mon - Fri). Response time is within 2 working days. "Premier Success" offers 24 x 7 for standstill and critical issues. Response times under Premier Success is 1 hour for standstill, 2 hours for critical and for other problems - 6 hours. Only Premier Support offers weekend support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
In addition to Certinia provided support desk . Agilyx offers managed services support post go live to Certinia customers. This can be purchased as part of our Consultancy as a Service offering. Hourly rates are in the range of £90- £150.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Certinia

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA certification Ltd
ISO/IEC 27001 accreditation date
15/02/2018
What the ISO/IEC 27001 doesn’t cover
Software reselling
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Diversity is important to Agilyx. We are committed to our employees and aim to attract, recruit, engage and retain a diverse team of talented people who can drive business results and enhance our reputation. Agilyx seeks to add value to its organisation with a team which have an appropriate mix of skills, experience (in a variety of specified fields), expertise and diversity. The business also seeks to build a safe work environment by taking action against inappropriate workplace behaviour that does not value diversity including discrimination, harassment, bullying, victimisation and vilification. Agilyx values and manages diversity through a variety of programs, practices and policies which cover:recruitment and promotion of employees with the appropriate skills, talent and experience for the position. Equal employment opportunity, including but not limited to, differences that relate to sexual orientation, gender, age, ethnicity and cultural backgrounds. Talent and succession planning, Employee assistance programs, Support for flexible work hours and parental leave to accommodate employee’s needs at all levels of the organisation, Career development and performance through programs that assist employees to develop skills and experience to career enhancement, A defined grievance and dispute process, Work health safety programs and training, Study assistance and Gender diversity is a key part of the overall diversity policy at Agilyx, ensuring that women are represented in senior roles.

Pricing

Price
£160 to £200 a user an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.