DIGITAL MISSIVES LIMITED

L8guard

Web-based computer software system for the management and control of the flushing of infrequently used water outlets as part of water hygiene control of legionella and pseudomonas Aeruginosa bacteria.

Features

• Centralised flushing logs
• Real-time access - check current flushing performance
• Automated daily, weekly, monthly reports
• Multiple flushing contacts / department
• No software installation required
• Automated flushing reminders and escalations
• Closed-loop auditing

Benefits

• Removes the need for paper-based flushing logs
• Easy to deploy, simple for service users
• Quickly identify non-compliant departments / wards
• Centralised, electronic flushing logs - access when needed
• Complete historical reporting library available online
• Compliance graphs and reports - by Estate/Site/Building

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@digitalmissives.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

206644906685750

Contact

Tim Moore
0870 201 1512
sales@digitalmissives.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • General internet access
  • Email access for end users

User support

• Email or online ticketing support: Yes
• Support response times: Support desk is staffed 08:30 to 16:30 Mon to Fri (email and telephone); Typically queries are responded to within the hour; ; Weekends and Bank Holidays - support emails are monitored; Urgent queries handled as quickly as possible
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer a simple to use, single tier of support. No extra is charged for 'higher' support levels and non-urgent queries are handled on a first-come first served basis.; ; First-line support is covered by various team members with more technical or operational queries being routed to appropriate senior team members.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a free-of-charge 3 month trial system and work with Estates and IPC users to understand the system in a 'real' environment - providing risk-free confidence.; ; Service users are guided through using the software via the emails and on-screen prompts and additionally have access to appropriate User Guides.; ; A separate System Administrator's guide is also available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have the ability to download all the reports provided either from the emailed report links or from the Admin portal.; ; Non-formatted core data is available on request at the end of the contract, or users can simply request deletion if preferred.
• End-of-contract process: The price covers a annual licence fee which covers the annual access to the L8guard system and the support services.; ; New implementations also incur an implementation fee which covers the cost of data import and the configuration of the system for the customer.; ; On-site services such as training are chargeable at a day rate + travel and expenses.; ; Off-site services such as web-based training (e.g. via Teams) is chargeable at a fixed hourly rate.; ; On contract termination (as opposed to suspension), if the client does not renew for a further year, then we remove all their relevant data from the system, disable logins and optionally provide flat files (non-formatted) of requested data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is kept clear and simple to read or access with a document reader. Headings are clear and descriptive, with short sections for each relevant stage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We do not provide a specific 'mobile app' as this would require installation and support, and remote maintenance can be problematic.; ; However a more responsive browser experience is available and specifically designed for phone / tablet users.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Various limited customisation options for the operational model. These are discussed during the implementation phase to best suit the customer's usage requirements.; ; Additionally, customised reports can be requested (chargeable) and interactions with other software systems can also potentially be developed.

Scaling

• Independence of resources: Resource demands are monitored by our web hosting providers, as well as our support team. Any untoward demands are observed and investigated.; ; If additional resources are required, they can quickly be added by the hosting providers, however the nature of the system is that it doesn't generally suffer from prolonged high-demand situations.

Analytics

• Service usage metrics: Yes
• Metrics types: The nature of the service is based around the controlled and repeated response to flushing documentation requests. Much of the standard reporting is focussed around this.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: All reports can be exported via the Admin portal - typically in PDF format but depending on the report, CSV and Excel formats can be also be available.; ; Additionally, most core data tables contain an export option (typically Excel, CSV of PDF)
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We try to offer typical availability of 99% except for scheduled maintenance.; ; We do not guarantee any specific level of availability as there are too many factors outside of our control.; ; In the last 10 years, all significant (e.g. over 1 hour duration) service interruptions have been caused by infrastructure outside of our control (e.g. NHS Mail issues, Trust internet access issues).; ; We have never been asked to refund, for any reason.
• Approach to resilience: Available on request - 2 stages - one within the data centre and one in case of catastrophic failure at data centre
• Outage reporting: Public dashboard & email - only implemented if needed (once in 10 years, related to NHS Sites not being able to access external sites / domains).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Most end users only access the system with a directly emailed, time limited link which allows them to submit the current flushing form (either daily, weekly, twice weekly or thrice weekly).; ; Admin users need to provide a client specific authentication code, and then subsequently a username and password.
• Access restrictions in management interfaces and support channels: Client administrators are automatically prevented from accessing other client data through the use of the authentication code.; ; From a support aspect, all our internal support and technical staff can access any currently operational clients data - we do not and would not attempt to limit this.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Admin users need to provide a client specific authentication code, and then subsequently a username and password. We are actively researching upscaling this to email-based MFA.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials. Our third-party data centre suppliers are ISO 27001, ISO 9001 accredited and Cyber Essentials certified
• Information security policies and processes: We are a micro business with fewer than 10 employees. The managing director takes overall responsibility for security policies, however we have gone through a guided GDPR response process which is reviewed internally regularly.; ; Although most staff work locally, there are tight controls on the equipment used and information is only released to specific clients on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We only use accredited MS .net technology and full MS SQL server as the back-end database. Safeguards are implemented in code against (e.g. SQL injection attacks).; ; We observe and update the .net production environment where necessary to provide enhanced security. Server security is managed by our third-party provider and shared with ourselves.; ; Systems changes are tested locally first, before uploading to the production environment.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Typically these for us would be on 'third party' software plugins (e.g. with Word Press), however as we deliberately stick to Microsoft development and deployment we're generally not affected by these.; ; However, if a warning arrises it is assessed by the technical team, and an appropriate patch installed (if needed) or (in theory) the offending software removed completely.; ; Server patches are installed regularly by the third party server providers. We've never had to 'patch' our own software.; ; We monitor the internet / security sites and also receive notifications from NHS providers and IT teams.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Test data is stored within the system. If this should become available (e.g. by us receiving emails to fake email addresses) then we identify this as a potential compromise.; ; We would respond as quickly as possible to such an event, and engage the services of our data-centre providers to help identify any potential breach,
• Incident management type: Undisclosed
• Incident management approach: If service users report problems, we investigate and report directly back to them.; ; Service users can report faults or queries via either the support email account, or via telephone.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We strongly recommend new clients take advantage of our 3 month free trial - this allows time to ensure that the system works within the client's environment and helps us to work with the client to build the best implementation model.; ; We normally limit the number of departments covered.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5432ec8c-b4a4-47c6-a88c-931db7ec03c5
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@digitalmissives.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.