RE-SOLUTION DATA LTD
Cisco Meraki - Network, Security, CCTV & IoT Support
Re-solution offers comprehensive Cisco Meraki consulting, designing, deployment and support services. Organisations can opt for standalone professional services or include it as part of a fully managed 24x7 proactive service. Re-solution delivers top-tier infrastructure managed via the cloud, ensuring seamless provisioning and regular feature enhancements.
Features
- 100% cloud SaaS management
- Services delivered by Cisco Meraki technology
- Corporate and guest access
- Enhanced security with IPS/IDS & content filtering
- Single pane of glass management from anywhere
- Analytics and insights
- WiFi 6 / 6E / 7
- 24/7/365 monitoring & alerting
- Smart Sensors for Air Quality/Power/Automation/Humidity/Leaks/Security
Benefits
- Infinitely scalable from single device to multi-site deployment
- Future-Proof, over-the-web upgrades of new features and fixes
- Full visibility, analytics, monitoring & troubleshooting tools within the dashboard
- Simple and secure tiered access for enhanced user experience
- Simple licensing model / consumption based
- Full Lifecycle management capability option
- ISO27001 security and ISO9001 quality certified service
- No on-premise controller equipment required for management
Pricing
£350 to £1,400 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
2 0 6 7 2 3 4 0 2 0 2 7 8 7 5
Contact
RE-SOLUTION DATA LTD
Jacob Tranter
Telephone: 02038808369
Email: sales@re-solution.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Please see the attached Service Description for more information.
Re-solution provide Cisco and Cisco Meraki expertise to help your organisation adopt Cloud based solutions with maximum efficiency. Our expert consultants and engineers are Cisco accredited across a wide variety of solutions, matching these skills with demonstrable experience in the design, planning and delivery of Cisco and Cisco Meraki projects.
Re-solution provides:
• Technical design and planning through experienced certified technical consultants, resulting in solutions that deliver tangible business benefits while meeting budgetary criteria
• Project delivery through technically accredited and experienced engineers
Re-solution can deliver projects from both the outset or provide resource where needed for 'in-progress' projects/deployments. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Cisco Meraki Security Appliance / Firewall (MX)
- Cisco Meraki Switching (MS)
- Cisco Meraki Access Points (MR)
- Cisco Meraki Sensors (MT)
- Cisco Meraki CCTV / Security Cameras (MV)
Training
- Training service provided
- Yes
- How the training service works
- Re-solution can provide handover training for organisations that wish to fully 'self manage' or partially manage their infrastructure.
- Training is tied to specific services
- Yes
- Services the training service works with
- Cisco Meraki
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Please see the attached Service Description for more information.
Re-solution provides:
• Technical design and planning through experienced certified technical consultants, resulting in solutions that deliver tangible business benefits while meeting budgetary criteria
• Project delivery through technically accredited and experienced engineers
Re-solution can deliver projects from both the outset or provide resource where needed for 'in-progress' projects/deployments. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Cisco Meraki Security Appliance / Firewall (MX)
- Cisco Meraki Switching (MS)
- Cisco Meraki Access Points (MR)
- Cisco Meraki Sensors (MT)
- Cisco Meraki CCTV / Security Cameras (MV)
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Re-solution provide quality assurance and performance testing for all projects undertaken in the below areas.
• Ensure solution is fit for purpose
• Validate high availability (HA) / failover testing where applicable
• Perform stress / load testing
• Post site surveys where applicable (WiFi/Sensors)
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
-
- Cisco
- Meraki
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
• We provide ongoing technical support for Cisco Meraki cloud-hosted services, ensuring continuous functionality and reliability.
• Our support includes troubleshooting, resolving issues, and providing guidance on utilising Cisco Meraki cloud features effectively.
• We assist with configuration, management, and optimisation of cloud-hosted services such as Meraki Dashboard, ensuring smooth operation.
• Our support extends to software services like firmware updates, ensuring devices are running the latest versions for enhanced security and performance.
• We offer proactive monitoring and alerting services to identify and address potential issues with cloud-hosted services before they impact operations.
Service scope
- Service constraints
- Any specific service constraints will be highlighted and agreed in line with the scope of customer requirements and documented within the G-Cloud Order Form.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our services come with response SLAs that outline the level of service, performance, and support guaranteed by us in case of service disruptions or failures. Every customer will be provided with an SLA (Service Level Agreement) document prior to works commencing.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
All our services come with Service Account Management, ensuring our customer interactions prioritise service over sales. The Service Account Manager will oversee the relationship from both commercial and operational perspectives, ensuring our services align with the agreed customer scope outlined in the G-Cloud Order Form.
We offer a comprehensive Service Desk support service to complement our Cisco-Meraki Support service. This can be utilised to support any activities included in the cloud transition service, facilitating the adoption and management of cloud services.
Service Desk support levels will adhere to the service levels and KPIs outlined in its associated Service Description.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Cisco & Cisco Meraki
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 03/08/2018
- What the ISO/IEC 27001 doesn’t cover
- Not applicable
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
1. Carbon Neutrality:
By January 2030 Re-solution Data Ltd aims to achieve carbon neutrality by implementing measures to reduce our carbon footprint. This includes enhancing energy efficiency in our operations, investing in renewable energy sources, and offsetting any remaining emissions through verified carbon offset programs.
2. Energy Efficiency:
Reduce overall energy consumption by 30% by 2028. This will be achieved through the implementation of energy-efficient technologies, regular energy audits, and the promotion of sustainable practices across all company facilities.
3. Waste Reduction:
Decrease waste generation by 75% by 2030. We will focus on minimising single-use plastics, promoting recycling initiatives, and adopting circular economy principles to ensure responsible waste management.
4. Sustainable Procurement:
By 2030, Re-solution Data Ltd commits to sourcing a minimum of 75% of our products and services from suppliers who adhere to environmentally responsible practices. This includes selecting suppliers with sustainable sourcing, ethical labor practices, and a commitment to reducing their own environmental impact.
5. Paperless Operations:
Transition to a paperless office environment by 2027. This goal involves the digitisation of internal processes, reducing reliance on paper-based documentation, and promoting electronic communication and collaboration tools.
6. Employee Engagement:
Foster a culture of environmental sustainability among employees by providing training programs. Encourage employees to contribute ideas and actively participate in achieving our sustainability goals.
7. Continuous Improvement and Reporting:
Regularly assess and improve our environmental sustainability practices. Re-solution Data Ltd will conduct annual reviews of our progress, communicate transparently about our achievements and challenges, and seek opportunities for continuous improvement in our sustainability performance.
These goals are designed to guide Re-solution Data Ltd in its journey towards becoming a more environmentally sustainable organisation. Regular monitoring, reporting, and engagement with stakeholders will be integral to the success of these initiatives.Covid-19 recovery
We believe our Managed Network & Security service can play a pivotal role in supporting Covid-19 recovery efforts in several ways:
- Enabling Remote Work: With the transition to remote work during the pandemic, reliable network connectivity and secure access to resources have become crucial. Employees can effectively and securely work remotely, aiding business continuity and supporting economic recovery efforts.
- Supporting Distance Learning: As educational institutions adopt online learning models, our service helps ensure that students, teachers, and administrators can securely access educational resources from any location. This supports educational continuity and helps mitigate the impact of school closures on students' academic progress.
- Enhancing Cybersecurity Resilience: The Covid-19 pandemic has led to a rise in cyber threats targeting remote workers, healthcare organisations, and critical infrastructure. Our service enhances cybersecurity resilience by implementing robust security measures, conducting threat monitoring, and providing incident response capabilities, thereby protecting against cyber attacks and disruptions to essential services.
Overall, our Managed Network & Security service plays a vital role in supporting Covid-19 recovery efforts by enabling remote work and distance learning, enhancing cybersecurity resilience, and promoting business continuity and resilience in challenging times.Tackling economic inequality
Supporting Small and Medium Enterprises (SMEs): We offer affordable and scalable network and security solutions, enabling SMEs to compete effectively, grow their businesses, create jobs, and contribute to economic growth, thereby reducing inequality.
Enabling Remote Work and Access to Opportunities: Our robust managed network service facilitates remote work, providing access to job opportunities and educational resources across diverse backgrounds and locations, bridging the digital divide and reducing economic inequality.
Protecting Against Cyber Threats and Data Breaches: Our service safeguards against cyber threats and data breaches, protecting sensitive information and financial assets for all stakeholders, thus reducing the impact of cybercrime on economic inequality.
Enhancing Access to Critical Services: We ensure reliable network connectivity and secure access to digital services, crucial for accessing healthcare, financial services, and government resources. Our compliance with accessibility standards ensures equal access for users with disabilities, promoting economic equality.
Accommodating Diverse Workforce Needs: With user-friendly interfaces, multilingual support, and culturally sensitive security policies, we cater to diverse workforce needs, ensuring equal opportunity for all users to utilise digital resources effectively and securely.Equal opportunity
Re-solution believes the skills, capabilities and talents of its employees are the key to its success. Re-solution is fully committed as an equal opportunities’ employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination.Wellbeing
- Promote Work-Life Balance: Our solutions enable remote work, reducing commuting stress and allowing for more flexible work arrangements.
- Enhanced Security: Secure network infrastructure and data protection measures alleviate concerns about cyber threats, promoting peace of mind.
- Encourage Collaboration: Seamless communication tools foster teamwork and social connections, improving morale and job satisfaction.
- Enable Personal Development: Access to online learning resources and remote training opportunities supports continuous professional growth and skill development.
Pricing
- Price
- £350 to £1,400 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@re-solution.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.