OpenText Corporation

OpenText Enterprise Information Management Implementation (EIM) and Migration Services

Provision of Certified Professional Services consultants to deploy new or existing OpenText solutions including controlling repository access, improving customer compliance (GDPR) through secure authentication, authorisation, auditing document management, document capture, case management, output management, customer communications management, data archive, Training and Learning Services in the OpenText or 3rd Party Cloud.

Features

• Covers OpenText & 3rd Party (Azure, AWS etc.) Cloud-based delivery.
• Scalable approach to delivering engagements. Accepted standards for project lifecycle.
• Includes documentation for project management and software development/configuration lifecycle.
• Deployment enterprise-wide platforms that compliantly stores unstructured documents and data
• Reduces risk for Simple, Complex, Multi-stage upgrades. Re-using existing solutions/frameworks
• Content disseminated via lead applications (Salesforce, Office 365, SuccessFactors etc.…)
• Market leading text analytics machine learning. Service Management options available.
• Accredited project managers including – Prince2, APM, Agile, PMI PMP.
• Captiva, Documentum, Taskforce, Webtop, D2, Content Server, InfoArchive, Exstream, MBPM.
• Installation Migration Scripts, Data Converters, Processors, OGL Converters, Empower Templates.

Benefits

• Eliminates customer product specialists in application development and administration roles.
• Reduces project duration, complexity, risk and critical path activities.
• Reduces application & solution testing cycles.
• Supports services for patches and upgrades.Evergreen system.
• Comprehensive hand-off from implementation Consulting teams to Service Management team.
• Optional support levels services available (designated support engineers, Education packages).
• Governance model controlling scope, risks and issues and track budget.
• Content Management, Customer Communications Management, Web Experience Management, Extended ECM...
• Business Process Management, Vendor Invoice Management, AI, other OpenText solutions.
• Assists regulatory compliance including GDPR, reduces risk. Redact PII prerelease.

£1,195 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

206917296222618

Contact

Gideon Jones
01189848000
gjones@opentext.com

Planning

• Planning service: Yes
• How the planning service works: OpenText works with the customer in the planning, delivery and deployment phases of the project to confirm scope, training requirements, desired outcomes and ensure that the project is delivered on time, to budget and of the expected quality. The Project Manager working with the buyer to match the project implementation with availability of resources at appropriate times in the project (e.g. during acceptance testing).; They will understand the service model, the migration from on premise to a cloud service and any technical implications for the buyer in connecting to the cloud service. This will prepare the customer for the implementation, data take on if applicable and switch on of the service.; This will provide confidence that:; • The project schedule, scope and objectives are clearly understood and communicated to relevant stakeholders, ensuring a smooth project initiation.; • Regular and appropriate communication is sent to stakeholders to outline project progress.; • All the resources within the OpenText Professional Services team are available to ensure quality outputs are delivered when you need them. ; • A central point of contact is available during the project delivery with other teams across OpenText, including Customer Service, Technical Services, Account Management, or Senior Managers and Executives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: OpenText offers options for planning for all our hosted solutions.

Training

• Training service provided: Yes
• How the training service works: User Training:; Training assessments – numbers of staff, roles, training needs and execution process.; ; Materials – user guides, FAQs, process diagrams, context sensitive help screen and web enabled materials.; ; Delivery to organisational trainers – traditional train the trainer programs for buyers with established training departments.; ; Deliver to users – classroom, WEBEX, video and self paced programs.; ; Development of organisational solution experts – intensive programs including standard classes, knowledge transfer, shadowing on projects and long term mentoring.; ; Application monitoring and administration training – some organisations buy OpenText infrastructure hosting but prefer to manage the application with their own staff.; ; OpenText also offers Subscription Options to cover multiple products, details are available on the OpenText website at the following link: https://www.opentext.com/products-and-solutions/services/training-and-learning-services/course-catalog?
• Training is tied to specific services: Yes
• Services the training service works with: All OpenText Services.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Professional Services helps buyers to set up a new or move between cloud services.; ; OpenText can provide services to scope, define and deliver an OpenText or 3rd Party Cloud hosted solution, leading the buyer through the process of service take on and transition. This can include the planning and execution of migrating from an existing service provider to OpenText whether this be through the transfer of data over an encrypted wireless transfer or secure transport of data on encrypted physical media.; ; OpenText Professional Services can configure the cloud system to customer requirements once the functional requirements are defined, documented and agreed. This would encompass such topics as upload/capture of content, integration to buyer systems whether on premise or themselves hosted by third parties, metadata models, classifications, workflow/case management, secure document signing, reporting and more.; ; OpenText can work with both the buyer and their System Integrator, delivery partner or existing service provider for a smooth transition to their desired cloud solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: It is for leading content and capture applications.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance:; OpenText agrees a project governance and management model, methodology, testing program and post go-live approach before the start of any project. ; Quality assurance is built in to the project methodology. OpenText provides its own software validation and unit test scripts which are run prior to handover of the system to the buyer for their Integration and Acceptance testing. OpenText can work with buyers to develop buyer test scripts using OpenText tools. These can be built around Buyer or OpenText designed test scenarios.; Performance Testing:; OpenText can provide options to support customer system performance under agreed loadings, buyer network and connection speeds. By using standard builds, OpenText are able to demonstrate real production (by other established customer) on similar solutions to buyers. This is often sufficient re-assurance for buyers. In a small percentage of cases, OpenText are contracted to specifically test performance for agree loadings using tools like Loadrunner.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No. OpenText describes a set of standard service offerings and offers supplementary services on the buyers’ request.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: This service is for the delivery of OpenText Professional Services and as such no software solution is provided that would require software support.; Customers will have access to our Professional Service team as part of this delivery.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OpenText is committed to enabling our customers digital transformations, to become more efficient and reduce their environmental impacts through the use of our products and services. All of our products are delivered digitally, thus we have no need for manufacturing or packaging. Enterprise Information Management solutions by OpenText provide climate solutions for our customers by virtualizing servers, and condensing storage requirements. Zero footprint articulates our commitment to measuring and managing our environmental impact and integrating environmental innovation into our everyday business practices. Staying competitive in the marketplace, attracting the best talent, and having a positive impact on the planet means zeroing-in and holding ourselves accountable to our targets.

Pricing

• Price: £1,195 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.