PayrollCloud Limited

PCL Oracle Cloud SaaS Managed Service

PCL offers a comprehensive service wrapper for Oracle Cloud Customers, handling customer functional inquiries, continuous solution configuration, and conducting performance testing for patches and upgrades.

Features

• Support available during business hours
• Functional support services offered.
• Management of customer-directed upgrade activities.
• Training through FAQs provided.
• Triage and resolution management of Service Requests (SRs).
• Continuous improvement through roadmap monitoring.
• Flexible cloud service options.
• Variable cloud pricing models.

Benefits

• Simplify your cloud transition process.
• Lower operating expenses with cloud solutions designed for your needs.
• Boost service efficiency and productivity.
• Enhance return on investment (ROI).
• Foster stakeholder engagement.
• Custom services designed for both your organization and public services.
• Decrease operating costs by reducing the total cost of ownership.
• Reduce risk with a reliable, full-service trusted partner.
• Eliminate the complexity of dealing with various providers.

£300 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

207030065241187

Contact

Dharmesh Agarwal
+441618186986
alliances@payrollcloudcorp.com

Planning

• Planning service: Yes
• How the planning service works: We offer planning services for cloud hosting and software implementation, encompassing business analysis, solution design, and security architecture. Our consultants work closely with your team through structured stages to understand your specific needs for business change. Together, we'll create and implement a customized plan, ensuring a unified approach that enhances team collaboration, maximizes user engagement, and guarantees successful adoption.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle

Training

• Training service provided: Yes
• How the training service works: Our training provides comprehensive guidance on Oracle Cloud products, focusing on ensuring successful adoption and utilization across your organization. It includes customized training plans, expert consultancy, change management expertise, and strategic communication delivery, all tailored to meet the diverse needs of your workforce and achieve swift ROI realization
• Training is tied to specific services: Yes
• Services the training service works with: Oracle Cloud Products

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ur service supports buyers in migrating to the cloud or transitioning between cloud services. Our migration services are tailored to assist organizations in either establishing their presence in the cloud or moving seamlessly between different cloud hosting or software services. This process involves:; ; Initial Consultation: Understanding your specific requirements and objectives for cloud migration.; ; Strategic Planning: Crafting a bespoke migration strategy that aligns with your organizational goals, including business analysis, solution design, and security architecture planning.; ; Technical Execution: Utilizing advanced tools and methodologies to ensure a smooth and efficient migration process, minimizing downtime and ensuring data integrity.; ; Post-Migration Support: Providing ongoing support to address any post-migration needs, ensuring your cloud environment is optimized for performance and security.; ; Training and Enablement: Offering training sessions to empower your team with the knowledge and skills needed to maximize the benefits of your new cloud setup.; ; Our approach is designed to ensure a hassle-free migration experience, helping organizations leverage the full potential of cloud technology to enhance their operations and drive business growth.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts will lead you through a sequence of structured phases to understand your organization's unique requirements for business transformation. Working in partnership with your team, we'll develop and implement a customized strategy for Oracle Cloud SaaS Managed Service. This cooperative strategy is designed to unite your team, enhancing cohesion and guaranteeing optimal user involvement and successful adoption.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: PCL provides a selection of Service Wrappers designed to align with the client's organizational skills level. PCL's typical service model encompasses:; • Continuous access to our Online Service Desk,; • Specialized Services - Offers functional user support, responses to 'How-To' inquiries, and facilitates Service Request (SR) management and escalation with Oracle; • Regular Testing Services for Monthly Patch applications; Comprehensive Testing for System Upgrades

Service scope

• Service constraints: Oracle Cloud SaaS Managed Service depend on the client acquiring Oracle Cloud licensing as a foundational requirement for the Service and terms of contract.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We strive to respond to questions promptly during our working hours, which are from 9 AM to 5 PM (UK time), Monday to Friday. Response times may vary, but we aim to address all inquiries within these hours as quickly as possible. Please note that response times may be different over the weekends, as our office is closed, and inquiries will be addressed on the following business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: PCL provides a selection of Service Wrappers that may suit the client's needs based on the organization's skill levels. A summary of PCL's standard offerings includes:; Expert Services - Functional User Support - POA,; Testing – Monthly Patching - POA,; Testing – Upgrades - POA.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certification Pvt. Ltd
• ISO/IEC 27001 accreditation date: 31/05/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001
  • ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  PCL has established clear goals to reduce our carbon footprint and contribute to fighting climate change: Promoting Carbon Neutral Travel: PCL incentivizes staff to opt for carbon-neutral travel options through enhanced employee benefits like the Cycle to Work scheme. Presently, 20% of our staff actively participate in this initiative. Encouraging Car Sharing and Public Transport: PCL offers financial incentives to staff for carpooling and utilizing public transport, thereby reducing emissions. Despite the challenges posed by Covid-19, we've facilitated 82 shared car journeys since implementing a full travel ban. Investing in Energy Efficiency: PCL has invested significantly in upgrading equipment to more energy-efficient models, with over £100k allocated for this purpose. Promoting Recycling: We ensure responsible disposal of end-of-life equipment, recycling over 60 laptops instead of sending them to landfill sites. Adopting Sustainable Premises: In 2019, PCL relocated our London Office to a shared service to minimize energy consumption and travel requirements, resulting in substantial energy savings through shared facilities. Supporting Customers' Sustainability Goals: PCL has developed solutions and products to assist our customers in complying with sustainability and corporate social responsibility regulations. Utilizing Green Cloud Storage: PCL utilizes Oracle's Green Cloud Storage solutions and collaborates with Oracle to offer sustainable services to our customers. We will continue to partner with Oracle to promote environmentally friendly cloud solutions. Through these initiatives, PCL is committed to reducing our environmental impact and promoting sustainability both within our operations and among our customers.

  Covid-19 recovery

  PCL's Contribution to Covid-19 Recovery PCL has actively contributed to the recovery efforts for individuals, organizations, and businesses impacted by the COVID-19 pandemic. As a company operating in a high-growth sector, we are committed to giving back to the community and supporting those in need. Here are some of the initiatives we have undertaken: Employment Opportunities: We have provided employment opportunities to individuals who have been made unemployed due to the pandemic, helping them get back on their feet. Pro-bono Consulting Services: PCL has offered pro-bono consulting services for community projects and initiatives, leveraging our expertise to support various causes during these challenging times. Free Oracle Health and Safety Solutions: We have provided the Oracle Health and Safety solutions free of charge for contact tracing purposes, aiding in the management and containment of the virus. Enhanced Employee Care Packages: Recognizing the importance of mental health care during these difficult times, we have enhanced our employee care packages to include improved services for mental health support. Safe Working Space Enforcement: We have enforced safe working space measures to ensure the safety and empowerment of all our workers when they choose to return to our offices, prioritizing their health and well-being. Through these initiatives, PCL aims to make a positive impact on the recovery process and support communities in overcoming the challenges posed by the COVID-19 pandemic.

  Equal opportunity

  Promoting Equal Opportunity at PCL PCL is steadfast in our commitment to fostering equal opportunities for all individuals within our organization. We firmly believe that our future success in a competitive landscape hinges on the development and empowerment of our diverse workforce. Discrimination of any form, whether direct or indirect, is strictly prohibited at PCL, and we uphold this principle across various grounds, including sex, marital or civil partner status, pregnancy or maternity, disability, religion or belief, nationality, ethnic or national origin, color or race, sexual orientation, gender reassignment, or age. As an organization, we celebrate and embrace diversity, recognizing the myriad benefits it brings to both our employees and the organization as a whole. We understand that diversity is a cornerstone of our success, and we are committed to fostering an inclusive environment where all individuals are valued and empowered. This commitment extends beyond our workforce and encompasses our broader community engagement efforts, ensuring that opportunities are provided to those who may otherwise be marginalized or disadvantaged. To actively promote diversity within our workforce, PCL has implemented a comprehensive Diversity and Equality policy, accompanied by mandatory training for all employees as part of our code of conduct. Furthermore, we have made substantial investments in our HCM back-office solution to monitor, report, and assess issues such as diversity, the gender pay gap, and adherence to the living wage. We are dedicated to transparency regarding gender equality and regularly monitor the Gender Pay Gap, ensuring that gender equality is clearly communicated to prospective employees, current employees, partners, and customers alike. By upholding these principles and practices, PCL reaffirms its commitment to fostering an inclusive and equitable workplace for all.

  Wellbeing

  Prioritizing Wellbeing at PCL At PCL, the health and wellbeing of our employees are paramount. We have made significant investments in an employee benefits scheme aimed at enhancing overall wellness. Our comprehensive benefits package includes private healthcare, 24/7 GP access, the Cycle to Work scheme, Pensions Top Up, Mental Health support, Healthcare Cashback, and various other benefits designed to promote employee wellness. We are committed to continuously improving and expanding this scheme to ensure that we effectively support and retain our staff. In addition to prioritizing individual wellbeing, PCL actively promotes community integration and engagement. We believe in giving back to the communities in which we operate and fostering integrated communities. Here are some of the ways we support community benefit provision: • Supporting Local Community: PCL has provided support to numerous food banks across the UK and the US through both staff and corporate donations. Additionally, we offer paid leave to employees participating in volunteering programs, encouraging community engagement. • Offering Employment Opportunities: We offer a range of employment opportunities, including graduate positions, apprenticeships, work experience, and entry-level positions, across various locations in the UK. By providing employment opportunities in the local area, we contribute to economic development and community prosperity. • Supporting Customers' Community Initiatives: As part of our contractual commitment to our customers, PCL offers community benefits. For example, in 2021, we collaborated with a local council to provide training and mentorship to post-16 care leavers pursuing careers in technology, thereby supporting community development and empowerment. Through these initiatives, PCL demonstrates its commitment to promoting employee wellbeing and fostering positive community relationships. We believe that by prioritizing the health and prosperity of our employees and communities, we contribute to a more sustainable and inclusive society.

Pricing

• Price: £300 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alliances@payrollcloudcorp.com. Tell them what format you need. It will help if you say what assistive technology you use.