UPTIME LABS LTD

Incident Management Training and Workshops

Uptime Labs Incident Management Training and Workshops offer comprehensive sessions designed to equip teams with skills and strategies needed to effectively respond to and manage incidents. Our tailored training programs include scenario-based exercises, best practices in incident response, and hands-on workshops to enhance team preparedness efficiency in handling critical situations.

Features

• Comprehensive Training Sessions: Equips teams with essential incident management skills.
• Scenario-Based Exercises: Practical simulations for real-world incident response scenarios.
• Best Practices Guidance: Expert advice on effective incident response strategies.
• Hands-On Workshops: Interactive sessions to reinforce learning and skill development.
• Team Preparedness Enhancement: Improves efficiency in handling critical incidents.
• Skill Development: Equips teams with proven incident management techniques.
• Experienced Facilitators: Led by seasoned incident response professionals.
• Continuous Learning: Promotes ongoing skill refinement and sustained readiness.
• Efficient Incident Management: Empowers teams for effective response and resolution.
• Tailored Training: Custom programs for specific team needs and challenges.

Benefits

• Practical Learning: Hands-on workshops reinforce learning for real-world scenarios.
• Improved Preparedness: Enhances team efficiency in managing critical incidents.
• Customised Training: Tailored programs address specific team needs and challenges.
• Best Practices: Incorporates industry-leading incident management approaches for optimal results.
• Enhanced Incident Response: Equip teams with skills to respond effectively.
• Improved Incident Management: Better handle and manage critical situations.
• Scenario-Based Exercises: Realistic simulations for practical learning and preparedness.
• Industry Best Practices: Learn from seasoned professionals and industry standards.
• Team Efficiency: Boost team collaboration and coordination during incidents.

£500 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.moore@uptimelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

207089833930185

Contact

Jack Moore
07494213045
jack.moore@uptimelabs.io

Planning

• Planning service: Yes
• How the planning service works: Uptime Labs specializes in planning services for optimising incident management, Site Reliability Engineering (SRE), and observability implementations. We begin with a thorough assessment of current processes and tools, collaborating closely with clients to understand their unique needs and goals.; ; Based on this assessment, we develop strategic roadmaps outlining steps to enhance incident management, SRE capabilities, and observability within the organisation. Our planning services involve analysing existing workflows to identify areas for improvement and streamline incident response processes. We also assist in implementing SRE best practices, such as defining service level objectives (SLOs) and proactive monitoring strategies.; ; In addition, we evaluate the current observability toolset to recommend enhancements that improve visibility into system performance and health. Our planning includes selecting and configuring observability tools to optimise monitoring, logging, and tracing capabilities.; ; Throughout the planning process, we prioritise collaboration and communication to ensure alignment with client goals. We work closely with stakeholders to address challenges and ensure a smooth implementation of incident management, SRE, and observability initiatives.; ; By leveraging our planning services, organisations can enhance their incident management capabilities, establish robust SRE practices, and improve visibility into system performance. This ultimately leads to greater reliability and efficiency across infrastructure and applications.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Uptime Labs, we provide extensive training for cloud software and hosting services using our innovative simulation platform. Our training sessions are designed to equip teams with the essential skills and knowledge required to effectively utilise cloud technologies in their respective environments.; ; Through interactive and hands-on exercises, participants gain practical experience in cloud architecture, deployment methodologies, management practices, security protocols, and performance optimisation techniques. Our training curriculum covers a wide range of topics, including cloud infrastructure, platform-as-a-service (PaaS), software-as-a-service (SaaS), and infrastructure-as-code (IaC), ensuring comprehensive learning experiences.; ; Moreover, our training programs are tailored to cater to the specific needs and objectives of each organisation. Whether it's AWS, Azure, Google Cloud, or other cloud platforms, we customise the training content to align with the client's technology stack, business requirements, and industry standards.; ; Overall, our cloud training services empower organisations to build competent and knowledgeable teams capable of harnessing the full potential of cloud technologies to drive innovation, agility, and growth in their businesses.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: At Uptime Labs, our support process for the incident drill platform is designed to ensure seamless operation and maximum reliability for our clients. ; ; We provide dedicated support teams that are available around the clock to address any issues or concerns that may arise. Our support process begins with proactive monitoring of the platform's performance and health, allowing us to quickly identify and address any potential issues before they impact our clients' operations. ; ; In the event of an incident or outage, our support teams work diligently to investigate and resolve the issue as quickly as possible, minimising downtime and disruption to our clients' businesses. We also provide regular updates and communication throughout the resolution process to keep our clients informed and updated on the status of the platform. ; ; Additionally, we offer ongoing support and maintenance services to ensure the long-term reliability and performance of the Uptime Labs platform. With our comprehensive support process in place, clients can trust that their platform is in good hands and that any issues will be promptly addressed by our dedicated support teams.

Service scope

• Service constraints: N.A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Uptime Labs is committed to delivering timely support based on the severity of the issue. For critical issues impacting platform functionality, we aim to respond between 1 to 3 hours. High-severity issues receive a response within 1 to 6 hours, while medium-severity issues are addressed within 9 hours. Lower-severity issues are typically acknowledged and addressed within 24 hours. Our support team operates around the clock to ensure quick resolution and minimal disruption to our clients' operations.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: At Uptime Labs, we offer three support levels tailored to our clients' needs:; ; Basic Support:; Included with all subscriptions at no additional cost.; Provides access to our knowledge base and community forums.; Response time within 24 hours for non-urgent inquiries.; Standard Support:; Available for an additional fee.; Includes email and chat support during business hours.; Response time within four hours for urgent issues.; Premium Support:; Available for an additional fee.; Offers 24/7 phone, email, and chat support.; Response time within one hour for critical issues.; We also provide the option to have a dedicated technical account manager or cloud support engineer assigned to your account for personalized assistance. The cost of these services varies depending on the level of support required and the size of the organization. Please contact our sales team for pricing details tailored to your specific needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  At Uptime Labs, we understand that our success hinges on the caliber of our team members. That's why we uphold an Equal Opportunity Policy, fostering diversity and inclusion across our workforce. Our commitment to eliminating discrimination is reflected in our job postings and recruitment practices.; ; Over the past six months, we've actively ensured that at least 33% of our candidate shortlists represent historically underrepresented groups. This effort has led to a more diverse team, with 39% female hires and 58% from ethnic minority backgrounds. Our gender outreach efforts have also resulted in a balanced representation, with a split of 49% Female to 51% Male across all positions.

  Wellbeing

  At Uptime Labs, we understand the importance of nurturing a supportive work environment to foster productivity, creativity, and overall well-being.; ; To support our employees, we offer a range of well-being initiatives designed to promote personal and professional development. This includes access to free sessions with our in-house well-being life coach, providing guidance and support tailored to individual needs. Additionally, we offer increased holiday allowances, flexible working hours, and healthy snack options to promote physical and mental well-being.; ; Recognising the importance of mental health, we provide access to mental health days and have trained mental health first aiders available to offer support when needed.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.moore@uptimelabs.io. Tell them what format you need. It will help if you say what assistive technology you use.