CENTERPRISE INTERNATIONAL LIMITED

Centerprise Managed Autopilot Transition Service

The Centerprise Managed Autopilot Transition Service is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. It can also reset, repurpose and recover devices.

Features

• Windows 10 Autopilot design, delivery & updates
• Windows 10 application readiness assessment
• Windows 10 Autopilot support & user guides
• Intune design and implementation
• Various O365 & Azure AD Service Configurations

Benefits

• Reduce the cost associated with on-premises delivery at scale
• Reduce the risk associated with on-premises delivery at scale
• Accelerate the adoption of the right technology
• Evergreen Windows cloud based service
• Configured Microsoft 365 Environment
• Accelerate the delivery and benefits of Windows Autopilot
• Understand your application estate readiness for Windows 10
• Automatically join devices to Azure Active Directory or Active Directory
• Auto-enrol devices into MDM services.
• Restrict the Administrator account creation

£18.00 to £25.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

207401422749812

Contact

Tenders Team
01256 378 000
tendersteam@centerprise.co.uk

Planning

• Planning service: Yes
• How the planning service works: The first stage of any implementation of the Centerprise Managed Autopilot Transition Service is to establish the detailed customer requirements and the current configurations. To facilitate this, the customer may request an initial Implementation meeting with Centerprise Subject Matter Experts. This may also be incorporated with the Centerprise Project Management facility, if required, in a Project Initiation meeting.; In order to ensure the project is delivered on time and in line with the schedule agreed with the customer, Centerprise will follow our standard project approach, which includes appropriate project governance and methodologies that help minimise risk, manage change, and support delivery on time, on budget, and to the required quality. As part of this high-level Statement of Work, Centerprise will produce an outline milestone plan that identifies the key delivery milestones, obligations (roles and responsibilities) and any key dependencies. On contract award, our appointed project manager will work with the Customer and any third-party suppliers to define a detailed project plan and implementation schedule that supports delivery.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Autopilot
  • Windows 10

Training

• Training service provided: Yes
• How the training service works: End User training can, if required, provide the knowledge base to undertake file recovery and restoration and the ability to self-monitor the service to supplement Centerprise's fully managed solution.
• Training is tied to specific services: Yes
• Services the training service works with: Fully Managed Backup and Recovery Service

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whilst there is no specific migration element to the service, but setup of the relevant cloud services does form a part of the service. This includes the design and configuration of Intune, Microsoft 365 and Azure Active Directory environments.; ; The primary method of deploying an image is at Centerprise, where the image is applied to the device. With preload, the OS is installed and the device is Autopilot-ready when it is powered on at the user’s desk. However, other methods are possible, such as a standalone USB drive or network deployment for device refresh and break–fix scenarios.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Centerprise performs these assurances through, daily monitoring and customer reporting, network and infrastructure monitoring and annual rehearsal for recovery testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Service Desk team will provide helpdesk access during the standard hours of 8 am to 6 pm Mon-Fri, allowing issues and requests to be raised via phone or email and progressed in a timely manner. Outside these hours the calls are handled by our out-of-hours team. The standard levels of support for those clients adopting fully managed service with Centerprise will apply: P1 Incidents - 30 mins response and 4-hour resolution P2 Incidents – 30 mins response and 8 hours resolution P3 Incidents – 30 mins response and 1-day resolutions.; ; We provide tailored service levels of support to our customers from our service desk. Our standard support is covered from 0800 to 1800. All support costs and levels, subject to final agreement post due diligence, and may include onsite attendance if required. The services offered can also include a full capability around ITIL aligned problem and change management, all of which is underpinned by our ISO20000 standards.

Service scope

• Service constraints: Service only applies to Microsoft software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response times are subject to the contracted level of Centerprise Service. Typically, these will be: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a first line support telephone number, email ticketing support, online ticketing support and Webchat - all of which are supported by our second and third line resolver groups. Questions are responded to on a priority basis. Our user can manage status and priority of support tickets as well as accessing our technical support team via email, online portal or webchat. All our support levels are charged at the same rates. Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 24/06/2008
• What the ISO/IEC 27001 doesn’t cover: The certification covers all Centerprise products and services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: 10/11/2018
• What the PCI DSS doesn’t cover: The certification covers all Centerprise products and services.
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Centerprise is committed to working towards ‘Carbon Neutral’ status, aiming to be carbon neutral by the end of 2050. Scope 1 and Scope 2 emissions have been reduced by 32.51% from our baseline in the year 2020- 21. Centerprise’s strategy expands beyond its internal business operations by ensuring the changes implemented flow into our product strategies. In this way, the organisations and communities in which Centerprise operates will also benefit. For example, today, Centerprise’s customers benefit from solutions • that reduce resource requirements and associated office and transportation costs, such as cloud-based services working from home, • Replacing petrol/diesel vehicles with electric vehicles • Using electronic communications to replace printed and posted materials and face to face meetings • utilising technologies such as Artificial Intelligence and Machine Learning to improve efficiency and lower the carbon intensity of operations • Procuring from low carbon suppliers.

  Covid-19 recovery

  Centerprise recognises Covid's impact on the UK economy and has made investments to help support job seekers and local growth stimulants. Centerprise has started a new Apprenticeship scheme to help provide young people with a career path in Sales. Each year, new apprentices will be added to a planned process of educating the individual through formal study and on-the-job training in different parts of the organisation, leading to a recognisable qualification. In South Wales, Centerprise has invested £5m in extending their premises to another 5,000 square feet to expand the recycling capability. This action has provided work to more people in a high unemployment area by utilising local contractors for the building work and providing new employment opportunities as the site starts operation.

  Tackling economic inequality

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include providing any aid needed to ensure that those with disabilities or other factors can contribute equally. Centerprise is happy to state that all employees are paid more than the basic living wage.

  Equal opportunity

  Centerprise is helping to level the playing field regarding economic inequality by ensuring that all employment is based on pure ability to perform, regardless of any other factor. This will include the provision of any aids needed to ensure that those with disabilities or other factors can contribute equally.

  Wellbeing

  Centerprise care for the welfare of all staff. The following is a sample of the services offered:- • Subsidised Gym membership • Free fruit distributed weekly • Anonymous AI-based Mental Welfare service – AMY • 2 Wellbeing days for all staff

Pricing

• Price: £18.00 to £25.00 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.