TalenTeam Limited

TalenTeam SAP SuccessFactors Cloud Platform Applications and Extensions

TalenTeam delivers innovation through the SAP Cloud Platform. Examples include extensions such as our world class Learning Experience Platform BLEND bringing Gamification to SAP SuccessFactors and TalentBox, an advanced microservices and utilities platform specialising in automating tasks within SAP SuccessFactors which enhance efficiency, optimise resource utilisation, and streamline administrative processes.

Features

• Consumer grade and user experience
• Personalised Learning experiences
• AI based content curation from the web
• Access all training and resources from a single source
• Content intgration and management
• Deep integration with SuccessFactors Learning
• Reporting and Analytics

Benefits

• Increases adoption and ROI of SuccessFactors
• No concerns over hosting, security, scalability and integration
• Increased employee experience, engagement and retention
• Automation and Artificial Intelligence to reduce administration

£6.82 to £143.01 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsalmon@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

207800481324064

Contact

Rob Salmon
07899920810
rsalmon@talenteam.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Some products variously require SAP SuccessFactors and Sharepoint.
• Cloud deployment model: Public cloud
• Service constraints: Some products require SAP SuccessFactors and/or Sharepoint.
• System requirements:
  • Desktop Browser, IE 11, Edge, Firefox, Chrome, Safari
  • Mobile Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Helpdesk is open UK business hours Mon-Fri 8am-6pm; ; Severity 1: 1 hour; Severity 2: 4 hours; Severity 3: 1 day; Severity 4: 2 days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical support is included in the annual subscription fee. A dedicated TalenTeam Support Account Manager is assigned to each client with an overall Customer Success Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full training is provided as part of the implementation with a focus on enabling customer self sufficiency. Customer teams are deeply involved through the implementation to increase knowledge levels and services
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted using the data export option via csv. All other data extracts are also available by a request through customer support
• End-of-contract process: At the end of the contract unless otherwise notified by the customer within the cancellation period the contract will auto renew on an annual basis. There are no additional costs for termination and customers can extract data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Only end user capabilities are supported on the mobile device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: https://api.sap.com/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All products can be configured to suit the organisations processes and requirements

Scaling

• Independence of resources: Provided by SAP - SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers. ; SAP Cloud Services offers an ePaaS service which allows for resources to be added/removed to scale the environment as per customer needs

Analytics

• Service usage metrics: Yes
• Metrics types: Provided by SAP - Dashboards and reports are available within the SAP SuccessFactors customer community tools that details service up time and planned outages
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP SuccessFactors

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: AES 256 bits encryption
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Provided by SAP - Reporting and Integration tools are available within the SAP SuccessFactors solution to allow admin users to export data down to field level or create data files that can be used for integration purposes
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: This is part of a customers agreement with SAP... 99.5% System Availability percentage during each Month for productive versions
• Approach to resilience: This information is available upon request to SAP
• Outage reporting: Outages are reported using e-mail alerts as well as public dashboard available in the SAP user community

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Provided by SAP - Via IP Filtering, 2 Factor Authentication. and other information can be provided on request to SAP
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: https://www.sap.com/uk/about/trust-center/certification-compliance.iso-bs-certificates.html
• ISO/IEC 27001 accreditation date: https://www.sap.com/uk/about/trust-center/certification-compliance.iso-bs-certificates.html
• What the ISO/IEC 27001 doesn’t cover: https://www.sap.com/uk/about/trust-center/certification-compliance.iso-bs-certificates.html
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://www.sap.com/uk/about/trust-center/certification-compliance.iso-bs-certificates.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Relating to the SAP SuccessFactors solution this information can be provided upon request to SAP. SAP Data processing Agreement and Security policies are available here: https://www.sap.com/corporate/en/company/security.html

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Provided by SAP - All SAP processes and policies are defined following best industry standards. Most of those policies are internal to SAP and are audited in SAP's SOC2 Audit which is made twice a year and available to SAP customers
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Provided by SAP - All SAP processes and policies are defined following best industry standards. Most of those policies are internal to SAP and are audited in SAP's SOC2 Audit which is made twice a year and available to SAP customers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All SAP processes and policies are defined following best industry standards. Most of those policies are internal to SAP and are audited in SAP's SOC2 Audit which is made twice a year and available to SAP customers.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All SAP processes and policies are defined following best industry standards. Most of those policies are internal to SAP and are audited in SAP's SOC2 Audit which is made twice a year and available to SAP customers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  TalenTeam supports Just One Tree In a profound commitment to corporate responsibility and environmental consciousness, TalenTeam proudly announces its partnership with Just One Tree—a collaboration rooted in purpose and passion.; ; This partnership is a catalyst for our team, urging not just financial support but hands-on participation in CSR activities. Let’s get you started with what Just One Tree does and why this partnership is so meaningful for us at TalenTeam!; ; https://talenteam.com/news/talenteam-embarks-on-a-green-journey-supporting-just-one-tree/

  Equal opportunity

  The HCM Suite, by it nature, identifies and records all of an individuals' attributes (including, but not limited to: skills, competencies, abilities, knowledge, certifications and preferences) and therefore allows employers to asses employees by these attributes regardless of their personal differences.

Pricing

• Price: £6.82 to £143.01 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsalmon@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.