Computacenter (UK) Ltd

Computacenter - Terraform Cloud (Hashicorp)

Terraform Cloud is HashiCorp’s managed service offering. It eliminates the need for unnecessary tooling and documentation for practitioners, teams, and organisations to use Terraform in production.
Enabling the provision of infrastructure in a remote environments that are optimised for the Terraform workflow.

Features

• Remote Terraform Execution
• Workspaces for Organizing infrastructure
• Remote State management, Data Sharing and Run Triggers
• Version Control Integration & Private Registry
• Team-based permissions system with SSO
• Cost Estimation
• Sentinel Policies
• Plus subscription options
• Enterprise support levels Bronze/Silver/Gold
• Licensing based on ‘Resources Under Management’

Benefits

• Accelerated innovation/time-to-market via Increased velocity for registering/discovering services
• Reduced Costs via Reduction of people/time/# of steps,register/discover services
• Reduced Costs via Consolidation tools for registering/discovering services
• Reduced effort for Regulatory Compliance by centralizating service registration/discovery
• Reduced Risk of Breach by Centralizating service discovery, health checking
• Reduced Risk of Downtime due to service failureoptimization

£6,851.00 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

207865576254396

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: https://www.terraform.io/cloud-docs/architectural-details

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times for ; standard issues are ; within 8 hours during ; operating 9:00 -5:30 ; (mon-fri) Weekend ; support is available at ; additional costs subject ; to customer ; requirements; ; https://www.hashicorp.com/customer-success/enterprise-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Depending on the support model required, Computacenter can accommodate the exact needs of each customer; from having dedicated support resources deployed on-site or remotely on a resource-on-demand basis, to formal managed service support agreements. The contact mechanisms, service hours and response time SLAs available are flexible to align with your specific requirements.; ; https://www.hashicorp.com/customer-success/enterprise-support; Support cost is factored in the specific SKU that the customer buys.; ; https://support.hashicorp.com/hc/en-us
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide documentation for our products at https://www.terraform.io/cloud-docs; We provide a learning portal https://learn.hashicorp.com/ with videos and self-guided tutorials.; We also provide virtual paid training through the Hashicorp Enterprise Academy. Schedule and registration can be found here: https://events.hashicorp.com/hashicorp-enterprise-academy
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers retain control of things such as the Terraform configuration files and may download it any time. The TFC API may be used to retrieve any other data, such as audit log data. https://www.terraform.io/cloud-docs/api-docs For PII, upon receipt of request, HashiCorp will provide an export of such data in a CSV file.
• End-of-contract process: Customers may delete organizations, workspaces, and other resources as needed. Data is made available to the customer as indicated below

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None as the portal is accessible through browser.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Service Is accessible through the API.; More details here: https://www.consul.io/api-docs
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: HashiCorp leverages various tools and techniques to proactively monitor Terraform Cloud. These tools are designed to identify issues and alert responsible staff of the issue before it impacts HashiCorp end users or customers. Additional production resources can be provisioned in response to changing capacity requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Details on Consul metrics can be found here:; https://www.consul.io/docs/k8s/connect/observability/metrics; https://learn.hashicorp.com/tutorials/consul/monitor-datacenter-health
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers retain control of things such as the Terraform configuration files and may download it any time. The TFC API may be used to retrieve any other data, such as audit log data. https://www.terraform.io/cloud-docs/api-docs For PII, upon receipt of request, HashiCorp will provide an export of such data in a CSV file.
• Data export formats: Other
• Other data export formats: Personal data can be exported in a data portable format.
• Data import formats: Other
• Other data import formats: Contact for further information

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: https://cloud.hashicorp.com/docs/consul/security-model; All communication between clients and Terraform Cloud is encrypted end-to-end using TLS. Terraform Cloud currently supports TLS version 1.2. Terraform Cloud communicates with linked VCS repositories using the Oauth2 authorization protocol. ; https://www.terraform.io/cloud-docs/architectural-details/security-model#confidentiality-and-integrity-of-communication-between-terraform-clients-and-terraform-cloud
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA’s are set by the vendor, https://cloud.hashicorp.com/sla.; please contact us for further information
• Approach to resilience: A formal disaster recovery plan has been established for Terraform Cloud and is tested annually. Terraform Cloud has the capability to recover to a different region in the event of an outage.
• Outage reporting: Outage reporting is set by the vendor, please contact us for further information; We provide cloud service status via a public dashboard: https://status.hashicorp.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Authentication requirements are set by the vendor, please contact us for further information; ; See the list of possible authentication methods at this page:; https://www.consul.io/docs/security/acl/auth-methods
• Access restrictions in management interfaces and support channels: The HCP cloud platform has restricted personnel access requiringe production access when granted. All access to the HCP production platform must be formally requested and reviewed/approved by management. Requests are evaluated using the principles of least privilege. The AWS environment is monitored for network,control plane API anomalies,security threats. Logs monitoring are fed into long-term storage and delivered into the alerting pipeline, which analyzes logs based on rules created and maintained by the Security team. Alerts on potential security events are sent to the Security team via a combination of Slack, email, and pages, depending on the severity of the alert.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: G Cloud UK Gov will need to set up authentication access through the built in authentication or integrate with your own identity provider. ; HCP Consul reference documentation: https://www.consul.io/docs/security/acl/auth-methods

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/04/2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification relates to the information security management system and not the products or services of the certified organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Gemserv Ltd
• PCI DSS accreditation date: 22/09/2021
• What the PCI DSS doesn’t cover: As per section 2a of the PCI-DSS certificate, there are no areas that were marked as ‘Not Included’. We therefore confirm we are compliant across all relevant requirements for our services as a Hosting Provider, Managed Services and Payment Processing.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change management approach is set by the vendor, please contact us for further information; ; HashiCorp aligns with ISO 27001 and controls described within our SOC2 Type 2 report.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: HashiCorp engages independent, third-party security firms perform annual penetration tests on all cloud services. HashiCorp performs continual internal security assessments through its Red Team, the Product Security team scans source code for vulnerabilities; additional information is outlined in our SOC2 Type 2 report and penetration reports. Findings are triaged, reviewed by the Security team. Confirmed findings are tracked through resolution. Production cloud infrastructure is immutable and continually rotated using security base image maintained by the Security team. The security base image is updated on weekly basis. The latest version of the security base image is used in all new infrastructure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring approach is set by the vendor, please contact us for further information.; HashiCorp aligns with ISO 27001 and controls described within our SOC2 Type 2 report.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management approach is set by the vendor, please contact us for further information.; ; HashiCorp maintains a Security Incident Response Plan (SIRP) defining the protocols for assessing and responding to security incidents. The incident process encompasses six phases: preparation, detection, containment, investigation, remediation and recovery. Security events are detected using security tools or notification by an inside or outside party. Incidents are reviewed by the Security team. When a security event is confirmed as an incident, relevant stakeholders are notified and investigation begins, where the Security Team determines the priority, scope, and root cause of the

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040.; ; Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain.; ; Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided.; ; Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks.; ; As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people.; ; Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities.; Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort.; ; Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan.; ; Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term.; ; We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities.; ; Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.; ; Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation.; We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year.; ; For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers.; ; Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided.; ; We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates.; ; In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need.; ; We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners.; ; 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £6,851.00 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.