INFOTECHTION LIMITED

Microsoft Cloud and Purview Governance as a Service

Data is at risk of misuse if the organization has no visibility into their data estate. Our data classification and governance services establish a robust foundation for organizations to operate their information landscape in Microsoft cloud with active policy enforcement via Microsoft Purview security and retention features.

Features

• Data lifecycle management
• Data classification design and implementation
• Data discovery, tagging and policy enforcement
• Data protection and leak prevention controls
• Information architecture for content governance in SharePoint and Teams
• Gen-AI, Copilot implementation and operational governance.
• Microsoft cloud tenant administration
• Data privacy subject matter advisory
• Project, program and business change delivery management
• Microsoft Purview design and configuration aligned with best practices

Benefits

• Lower risk of failure based on proven model
• Lower TCO based on Infotechtion toolkit and advanced guides
• Alignment with industry standards and market trends
• Shared service model optimizing operational costs

£30,000 a transaction a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vivek.b@infotechtion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

208581565700975

Contact

vivek bhatt
+447778092660
vivek.b@infotechtion.com

Planning

• Planning service: Yes
• How the planning service works: Infotechtion is a Microsoft partner with advanced specialization in planning, adoption and change management. ; ; We offer tailored support for customers who want to migrate to or optimize their M365 cloud services. We help you plan your cloud implementation by: ; ; - Evaluating your IT environment, business needs, and goals ; ; - Recommending the best M365 cloud solutions and configurations for your situation ; ; - Designing a migration strategy and roadmap that minimizes disruption and maximizes efficiency ; ; - Providing training and guidance on how to use the M365 cloud features and tools ; ; - Monitoring and managing the performance, security, and compliance of your cloud services ; ; - Resolving any issues or challenges during or after the migration ; ; - Soliciting feedback and suggestions to improve our service quality and satisfaction
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft365
  • Microsoft Azure
  • Microsoft Purview
  • SharePoint Online
  • Copilot
  • Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: - Designing and delivering training and business change programs to help users adopt the Microsoft cloud platform and services and leverage its benefits and features ; ; - Using the ADKAR model, which stands for Awareness, Desire, Knowledge, Ability, and Reinforcement, to guide users through the five stages of change and ensure a successful transition to the cloud ; ; - Assessing the current state of the users, their readiness and resistance to change, and their learning needs and preferences ; ; - Developing customized and engaging training materials, such as e-learning modules, videos, manuals, guides, and FAQs, that cover the technical and operational aspects of the cloud platform and services ; ; - Conducting interactive and hands-on training sessions, workshops, webinars, and coaching sessions to enhance the users' knowledge and skills and build their confidence and competence in using the cloud platform and services ; ; - Providing ongoing support and feedback to the users, addressing their queries and issues, and monitoring their progress and performance ; ; - Evaluating the effectiveness and outcomes of the training and business change programs and identifying areas for improvement or reinforcement
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Cloud
  • SharePoint Online
  • Microsoft Teams
  • Microsoft Purview Information Protection
  • Microsoft Purview Data Governance
  • Microsoft Purview Records Management
  • Infotechtion-ARM Advanced Governance

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Infotechtion, we understand that migrating your data and applications to the Microsoft cloud can be a complex and challenging process. That's why we offer a comprehensive and tailored service that covers every aspect of your migration journey, from planning and design to implementation and support transition. ; ; Our approach is based on the following principles: ; ; - Assessing your current environment through technology-based discovery and understanding your business needs and goals through stakeholder interviews / workshops ; ; - Evaluating the benefits and risks of cloud solutions and configurations for your specific situation ; ; - Recommending the best M365 / Azure cloud solution that meets your requirements and budget ; ; - Designing a migration strategy and roadmap that minimizes disruption and maximizes efficiency ; ; - Providing training and guidance on how to use the M365 cloud features and tools ; ; - Monitoring and managing the performance, security, and compliance of your cloud services ; ; - Resolving any issues or challenges during or after the migration ; ; - Soliciting feedback and suggestions to improve our service quality and satisfaction ; ; We have offer network file share, databases, out-of-support content management solutions, and line of business application migrations to the Microsoft cloud for various industries and sectors.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Migration to SharePoint Online
  • Migration to Azure Files and Blob storage
  • Database migration to Azure platform
  • Email migration to Exchange Online
  • Server migration to Azure hosting
  • Gcloud to Microsoft Azure Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Migrating your data and applications to the Microsoft cloud includes a thorough quality assurance and performance testing process to ensure that your migration is successful and meets your expectations regarding stability, integrity and throughput. We use various tools and methods to test the functionality, reliability, security, scalability, and compatibility of your data and applications in the cloud environment. We also validate the integrity and accuracy of your data after the migration including:; ; - Reviewing your migration requirements and objectives and designing test cases and scenarios accordingly ; ; - Performing functional testing to verify that your data and applications work as expected in the cloud and meet your business needs ; ; - Performing load testing and stress testing to measure the performance and capacity of your data and applications under different levels of demand and identify any potential bottlenecks or issues ; ; - Performing security testing to ensure that your data and applications are protected from unauthorized access, breaches, or attacks in the cloud ; ; - Performing compatibility testing and data remediation ; ; - Reporting and documenting the results of the testing and providing recommendations for improvement if needed

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: One of the challenges of adopting and migrating to the cloud is managing the complex and dynamic environment of cloud resources, services, policies, and compliance. Cloud governance managed services are solutions that help organizations optimize their cloud operations, reduce risks, and ensure alignment with their business objectives and requirements. ; ; Cloud governance managed services for Microsoft 365 and Azure cloud platform provide a comprehensive and integrated framework for managing the lifecycle, performance, security, and compliance of cloud resources and services across multiple domains, such as identity, networking, storage, compute, data, and applications. ; Infotechtion managed services includes the following key options:; - Simplifying and automating the cloud management processes, such as provisioning, configuration, monitoring, backup, recovery, and reporting ; ; - Enabling consistent and standardized policies and best practices across different cloud environments, such as hybrid, multi-cloud, or edge ; ; - Enhancing the visibility and control over the cloud resources and services, enabling proactive detection and resolution of issues, anomalies, and threats ; ; - Improving the security and compliance posture of the cloud resources and services, ensuring adherence to regulatory and industry standards, such as GDPR, NIST, PCI-DSS, and ISO 27001 ; ; - Increasing the efficiency and cost-effectiveness of the cloud operations, reducing waste, redundancy, and complexity

Service scope

• Service constraints: Organizations should consider following constraints in the standard managed service and allow for provisions in the contract to support additional operational services: ; ; - The level of customizations envisioned in meeting the specific business needs and requirements of the customer ; ; - The service level agreements (SLAs) and key performance indicators (KPIs) for ensuring the quality and continuity of the cloud governance services should be reviewed and adjusted to ensure alignment with the offer and expectations. ; ; - The compatibility and integration of the cloud governance framework with the existing tools, processes, and systems of the customer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Category: Critical Response target: 20 minutes Resolution target: 2 hours Category: High Response target: 20 minutes Resolution target: 4 hours Category: Medium Response target: 3 hours Resolution target: 29 hours Category: Low Response target: 7 hours Resolution target: 44 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use industry standard software for service and ticket management which is tested for accessibility standards.
• Support levels: Category: Critical Impact: Extensive / Widespread Description: The Solution is unavailable or Materially Disrupted in its entirety, or a Core element / application of the Solution is unavailable to all users. Category: High Impact: Significant/Large Description: The Solution is unavailable or Materially Disrupted for 25 Users or greater, or a Core element / application of the Solution is unavailable to 25 users or greater, or a non-Core element of the Solution is unavailable for all users. Category: Medium Impact: Moderate/Limited Description: The Solution is unavailable or Materially Disrupted for fewer than 25 Users, or a Core element / application of the Solution is unavailable to fewer than 25 Users, or a non-Core element of the Solution is unavailable to 25 users or greater. Category: Low Impact: minor/local Description: The Solution is unavailable or Materially Disrupted for an individual User, or a non-Core element of the Solution is unavailable for fewer than 25 Users. All other Incidents not falling within the descriptions of Critical, High or Medium above. The support levels are included in the per-year license cost. The support level also includes a dedicated customer relations manager and product support team.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS international
• ISO/IEC 27001 accreditation date: 06/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing has been explicitly excluded from the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/10/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: All are covered, we are going through the process of Level 2, will be available before the timelines of this service to be launched.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Infotechtion is committed to delivering holistic value for our clients, beyond improved compliance or bottom line growth. Clients often don’t recognise the environmental impact of their poor information governance and data handling. Infotechtion enable organisations to reduce the impact on the environment by driving disposal of information, migration to more efficient cloud solutions and building understanding in the workforce of the environmental impact that unnecessary emails and data storage has on the planet. Infotechtion staff must always take a more sustainable method of transportation where it is available and long distance travel for internal and client meetings is avoided when technology for remote working can be used.

  Covid-19 recovery

  Infotechtion has guided UN organisations, government departments and corporate organisations around the world leverage the best M365 practices and capabilities to meet the demands of remote working and collaboration during the COVID-19 pandemic. The learning and maturity curve when using M365 and remote working practices was far greater for schools and local community groups such as food banks and children’s clubs. These organisations do not have access to the same funding or IT support, and had adopted less technology for collaboration and remote working than larger organisations prior to the pandemic. Infotechtion staff were encouraged and then given the flexibility to use work hours in order to support local school staff and parents upskill in M365 and support remote collaboration among school staff as well as learning. Leveraging our expertise in using the platform to make a positive impact in local communities during the pandemic was incredibly important to us.

  Tackling economic inequality

  Create new businesses, new jobs and new skills Infotechtion is committed to an active internship program, providing key skills development and professional experience for a range of students with diverse backgrounds, including mature students reskilling to remain competitive in today’s economy. Infotechtion responded to the war in Ukraine by registering to the government scheme and actively looking to provide work opportunities for Ukrainian refugees in the UK. As a new business in a high growth IT sector, Infotechtion is committed to developing the skills and knowledge of all employees so that they can be successful across the IT and Information Management industry. Infotechtion ensures that all staff complete externally recognised qualifications with Microsoft and other recognised organisations such as PMI and CIPD. Increase supply chain resilience and capacity Infotechtion have partnered with Microsoft to provide a compliance assessment for a wide range of clients, including small businesses and scaling start-ups. Infotechtion continues to work with a wide range of organisations including smaller firms so that all businesses can access the expertise needed to optimise information governance. As well as being a predominantly consulting service, Infotechtion has combined the shared challenges of multiple clients to create a product line that leverages disruptive technology to enhance the capabilities already available in the market. Examples of this innovation include the use of AI for improved autoclassification and identification of sensitive data as well as integrating information and records management reporting.

  Equal opportunity

  Reduce the disability employment gap Infotechtion is an equal opportunity employer and committed to removing barriers in recruitment and build a diverse organisation. Our recruiting processes are adjusted to meet the needs of individuals. Tackle workforce inequality The information technology and information management industry continues to have imbalance of gender and Infotechtion recognises it’s responsibility in providing competitive and desirable opportunities to attract a greater number of female colleagues. We have a c-suite of 30% female staff and have targeted 40% of new recruits in FY2023 to be female. We provide training opportunities and language courses to help remove progression barriers for staff that are new to the UK or speak English as a second language.

  Wellbeing

  Infotechtion provide a holistic benefit package that enables staff to access and design the best wellbeing programme for themselves. Through a benefit allowance, staff are able to access gym memberships, wellbeing classes, mindfulness enablers and much more. We believe in providing the funds and access to our staff to design the right thing for them. In addition to the benefit allowance, staff are provided with comprehensive health care cover, which includes access to mental health services. Staff are also provided financially wellbeing with reassurances offered to them by our additional insurance benefits for life and critical illness.

Pricing

• Price: £30,000 a transaction a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vivek.b@infotechtion.com. Tell them what format you need. It will help if you say what assistive technology you use.