UNISYS LIMITED

Holmes Investigation Application

The HOLMES application is the only accredited national application for investigating complex crimes/incidents, providing Case, Entity and Records Management features. It provides a disaster management capability for incident-handling of man-made or natural disasters. It can be used in Crimes in Action types of investigation and in ROCUs.

Features

• Configurable indexes and entities to manage investigations and disasters
• Document Management - Document processing, adding attachments, online document typing
• Workflow/Tasking for resource co-ordination; graphical dashboards show outstanding actions
• Searching- supports boolean, stemming, phrases, synonyms, association and wildcards
• Associations- maintains relevant links between all records, documents and tasks
• Public Portal for investigation based public information submission
• Role/record security controls. Full activity/operations auditing
• Advanced AI delivers Translation, transcription, Categorisation and summarisation
• Digital Asset Management (DAMS) capabilities supporting management and transcoding
• Assisted Reading and Document Redaction using AI/pattern-based PII identification

Benefits

• Significant AI-based capabilities delivers user efficiency
• Rich set of predefined entities for Case and Records Management
• Bespoke system feel with totally configurable entity and workflow models
• Translation, Transcription, PII identification replaces arduous tasks with automated outcomes
• Comprehensive search facility to query structured and unstructured data
• Access controls ensure Need to know visibility of information
• Analytics, Link/Geospatial views simplify complex data using pictorial representations
• Single source of truth prevents confusing data duplication
• Intuitive and easy-to-use screens delivers efficient data capture
• Component-based approach maximises organisational agility and reduces lifecycle costs

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UnisysUKTenders@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

208734771117325

Contact

Simon Arnold
+44(0)7808391153
UnisysUKTenders@unisys.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Details regarding management of maintenance schedules is contained in the service description
• System requirements: Technical specifications published periodically

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Service Description
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Please refer to the service description for the details
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Please refer to the service description for the details
• End-of-contract process: Please see pricing document for details
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Delivered in standard PDF formats

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Holmes has a series of web services for interfacing with the application. The web services include authentication to ensure access is from an authorised user.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The IMS framework - which is the basis for the HOLMES application allows the configuration of numerous parameters, users roles and the content of all drop down lists which are used for input of specific data within forms entry. Users can also build their own reports through the Query Builder capability.

Scaling

• Independence of resources: See service description- Capacity

Analytics

• Service usage metrics: Yes
• Metrics types: The number of users logged onto the system, the storage consumed by the users, the number of incidents raised, investigated and resolved.; See Service Description
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: See Service definition Document
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CPA Foundation-grade assured components; FIPS-assured encryption; Other encryption; Secure containers, racks or cages; CESG assured components

Availability and resilience

• Guaranteed availability: Please refer to the Service Description which provides details for availability, service credits and other SLAs
• Approach to resilience: Available on request
• Outage reporting: Email alerts and landing page portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Cloud Management Environment (CME) separation is achieved at Management, Network, Hypervisor and Storage Layers. The CME does not have access to the tenant’s environment within the platform. CME is responsible for monitoring and managing the cloud platform, but does not monitor guest OSs. At network layer, data is separated by VLANs from virtual machines to the physical network switching infrastructure. Inter VLAN traffic flow is protected by a firewall. Management of Hypervisor Layer hosts and the VMs are separated; traffic to the hypervisor host is physically separated by using different network adaptors and switches to those serving tenant VM traffic.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Client Information Security policy (IS) incorporates Unisys Corporate IS policy. Adherence and compliance to both of these policies, for delegates engaged in providing the HOLMES services, is mandatory requirement to joining the team. All delegates are security vetted and are provided annual Security briefings. Compliance, renewals and Joiners & Leavers registers are reviewed, monitored and reported on quarterly bases. Ad-hoc unannounced spot checks are also carried out by the Security Authority who is responsible for managing and reporting on all service related Information Security incidents. Further, delegates are also presented with the Service SyOps as well as the individual client SyOps that details how the system meets and delivers the G Cloud Security Principles. Delegates roles and responsibilities are defined by the processes and procedures outlined in the accompanying SOPS documentation. The Service Description details the Security Risk Incident and Emergency Security Incident management procedures. The HOLMES service Security Authority takes guidance from HMG security experts and their partners (e.g. PDS), as well as Unisys UK/Corporate Information and Security Officers; Incident and reporting schemes are in operation, both for the secure service and at the corporate level
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: HOLMES is managed against a set of processes and procedures in place for every Unisys product. All artefacts are held in a version control and fault tracking repository which ensures all components are tracked through their lifetime.; Changes are assured by independent validation of assertion
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: At the infrastructure level, the HOLMES infrastructure is protected by perimeter security provided by a combination of, different vendor, Physical and Virtual Firewalls. Intrusion Detection System (IDS), such as SNORT, provides perimeter security. A SIEM solution (such as SolarWinds ) provides the required proactive Security incident or event monitoring services to detect potential threats. Periodic Vulnerability Scans are performed to check for any new vulnerabilities that may be detected in the wild or may have crept into the live service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Infrastructure utilises network IDS such as SNORT to monitor network traffic and alert on malicious activity. Security information and event management (SIEM) software collates and analyses the logs on the environment to proactively detect compromised vulnerabilities. These tools have been configured to analyse and alert on all 12 Protective Monitoring Controls described in the UK Governments Good Practice Guide 13 document. BAU Operations teams monitor the cloud 24 x 7 x 52 using SolarWinds and System Centre Operations Manager (SCOM).
• Incident management type: Supplier-defined controls
• Incident management approach: During on-boarding stage, tenants are introduced to Unisys IM process that details how incidents are logged with the service desk, how to allocate priority and how incident flow takes place from being received by the appropriate resolver-groups until it is resolved. The Incident severity levels are defined by the incident characteristic that are defined in the service description, which also details the process flow between Incidents and Problem record and how Incident and Problem Management tracking and reporting is performed.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: LECN

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 28 May 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 14 September 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F558ef13-649d-4eef-a38a-91514e4739b0
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 881705df-9149-43d6-ad1d-325cd90e8e09
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UnisysUKTenders@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.