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COHERENCE CONSULTING LIMITED

Web platform and API integration

We design, develop, optimise and maintain accessible user-centred web-platforms for public sector clients who value efficient content design publishing workflows. We help organisations migrate and transform their service on to modern, cloud based, open-source user experience platforms like Drupal and Umbraco. We integrate with your customer and data systems.

Features

  • Data modelling and integration
  • Migration planning and execution
  • User centred web integration
  • Technical roadmap development
  • API design, development and management
  • Application support and maintenance, 24/7 365 options
  • Web platform engineering
  • Web platform quality assurance
  • Enhancement for search, conversion rate optimisation, design and accessibility
  • CI/CD, code management, and automated testing services

Benefits

  • Always on service
  • User centred design
  • Effective outcome-based user journey and information architecture design
  • Research validated design processes
  • Multi-discplinerary development teams embedded in your transformation programme
  • Version management and upgrade
  • Transparent integration into client teams
  • Dependable service delivery
  • Strategic partnership model

Pricing

£500 to £1,500 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at directors@coherence.digital. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 8 9 4 3 0 8 3 4 7 7 7 2 9

Contact

COHERENCE CONSULTING LIMITED James Scott
Telephone: 07731441231
Email: directors@coherence.digital

Planning

Planning service
Yes
How the planning service works
User-centred digital transformation planning and roadmap development. Integrated audience, journey, information architecture, content, visual design, accessibility design and technical implementation planning.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Our client service, customer success and program management approach includes stakeholder enablement, support, training, up-skilling as appropriate. We focus on a blend of self-serve tools which bake-in governance principles (for example design systems which encompass brand, user experience, search and accessibility requirements) alongside easily used self service tools.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help organisations transform their web platforms through collaborative technical, design and strategic planning. We base approach on client needs and outcomes and develop custom delivery programs.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Functional and non functional testing. Automated testing. Regression testing. Accessibility testing and compliance. Service delivery assurance. User research testing.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Application support and maintenance services.

Service scope

Service constraints
Services are offered from remote teams.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a range of tiered application support and maintenance SLAs which can extend to 24/7 support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
We create and maintain AI chat services and can integrate them into our support services.
Support levels
We offer a strategic partnership model in addition to our Application Support and Maintenance services. We develop custom delivery models with our clients based on our SFIA matrix pricing model.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/

Tackling economic inequality

Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/

Equal opportunity

Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/

Wellbeing

Please find our Environmental Social and Governance approach policy here https://coherence.digital/esg/

Pricing

Price
£500 to £1,500 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at directors@coherence.digital. Tell them what format you need. It will help if you say what assistive technology you use.