INTELOGY LIMITED

Microsoft 365 License Optimisation Assessment

This analysis and recommendations offering will provide you with a breakdown and recommended actions for how to improve efficiency with your Microsoft 365 Licensing strategy.

Features

• Gain an understanding of your licensing TCO
• Highlight potential risks related to schedules
• Understand opportunities for improvement
• Learn how to reduce costs and improve efficiency

Benefits

• Understand your goals and objectives
• Define your schedule and TCO
• Provide insights into applications used across your organisation
• Showcase and demonstrate SKU scenarios
• Develop an action plan based on key results, recommendations

£750 to £1,450 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

209077844333564

Contact

Andrew Tomlins
02037473506
info@intelogy.co.uk

Planning

• Planning service: Yes
• How the planning service works: Intelogy offer an end-to-end service that review your current licensing provision and offer you a strategic direction for Microsoft 365 cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Azure

Training

• Training service provided: Yes
• How the training service works: We provide training programmes at all levels required, whether to solution owners, system administrators or end users. Training could be focused on a solution that we have built, or on the native best practice methods to make the most of the tools provided within Microsoft 365 (at beginner, intermediate or advanced levels). Training can be delivered via webinar (in Teams), in person, or via a "train the trainer" approach. In addition, we commonly provide re-usable reference materials (in multiple formats, including video) that staff can call upon for quick reference from a central portal, usually within SharePoint Online. This also aids with training new staff who may join you in future.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Entra
  • Microsoft Entra Privileged Identity Management
  • Microsoft Entra Access Reviews
  • Microsoft Entra Access Packages
  • Microsoft Entra External Identities
  • Microsoft Defender for Identity
  • Microsoft Entra Conditional Access

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service offering is for the assessment of current services; and can as an additional service include the transition of license provision to ourselves as a partner.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Intelogy have a dedicated test management and QA team that work alongside the project to ensure the output meets the defined requirements and the solution is stable and secure. Intelogy not only test the technical solution, but ensure that the user experience is optimised and expectations are met.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Intelogy run a dedicated UK based Service Desk with rapid access to a team of 2nd and 3rd line specialist experts in Microsoft 365. We also have fast track access to Microsoft Support if required. A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.; ; A service agreement gives you access to expert resources providing support for incidents, maintenance, consultation and additional development within a structured support framework. ; ; We specialize in providing application, infrastructure and end-user support for our clients to help them make the most of their investments and deliver peace of mind by providing an efficient, responsive support service. ; ; Assurance - ; We provide an ITIL aligned service desk: giving users the ability to submit and track support requests online, by email or by phone in a prioritized ticketing system. ; ; Maintenance - ; Proactive monitoring and regular health-checking on applications and systems.; ; Consultancy - ; Our support team are available to provide consultancy and advice to make the most of technology investments.

Service scope

• Service constraints: Licensing will be required for Microsoft 365. Microsoft Entra may require additional licences. Our specialists can discuss this with you and recommend as appropriate.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Intelogy run a UK based Service Desk from our specialist Managed Services practice. ITIL standard priority ratings are used with corresponding SLAs for Response/Resolution times, which are dependant on the offering chosen. These vary from 2 hrs Response/1 day Resolution to 10 hrs Response/5 day Resolution.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: A range of Support Service offerings are available - from post-project support, ad hoc requests via a Retainer or complete care via Outsourced IT - but this is not relevant in the context of this specific offering.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office 365

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Intelogy is committed to achieving Net Zero emissions by 2030, 20 years ahead of the government target. We are enrolled in the SME Climate Hub’s Climate Commitment. The following environmental management measures and projects have been completed or implemented since the 2021 baseline. • Decommissioned our entire physical server infrastructure, migrating all resources to the cloud, on to more efficient hosting platforms with significantly reduced carbon impact. • Introduction of an Environment Policy that outlines our objectives to minimising the negative effects of our business on the environment. This includes: - Maximise use of public transport for travelling to work and for conducting our activities outside the office -Minimise use of natural resources and energy -Purchase recycled materials where it is appropriate to do so - Not trade with suppliers behaving in an environmentally irresponsible fashion • Encouraged the efficient use of company office space to minimise power usage and heating cost, by consolidating staff in the same offices • Introduced hybrid working for all staff to reduce business travel and the consequent carbon impact. • Introduced hybrid approach to all meetings within the company and with clients. • Introduction of a Bike to Work scheme.

  Equal opportunity

  Intelogy is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. The organisation - in providing goods and/or services - is also committed against unlawful discrimination of customers or the public. Our aims are to: Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. Support the Equality Act 2010 protected characteristics, Oppose and avoid all forms of unlawful discrimination

Pricing

• Price: £750 to £1,450 a transaction
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.