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Clarity Informatics Limited

Agilio TeamNet

TeamNet is a knowledge, compliance, and workforce management platform built specifically for primary care teams. It serves as a single source for all ICB, PCN and Practice back-office functions, enabling staff to access and log information quickly, whilst streamlining everyday internal processes.

Features

  • A single platform to collect, manage and share information
  • Information sharing across all of Primary Care
  • Clinical support information sharing to all of Primary Care
  • Tools to support compliance and prepare for CQC inspections.
  • Modules that assist HR and workforce management.
  • Tools to support the scheduling of salaried and locum staff
  • Tools to support the flexible workforce
  • Track progress and statutory and mandatory eLearning
  • Schedule PCN and ARRS workforce directly into practice rotas.
  • Securely share PCN employed individuals' HR information member practices.

Benefits

  • One system approach for healthcare providers.
  • Replace multiple disparate systems through a single platform
  • Controlled sharing between ICB and provider intranets
  • Instant sharing within a team or across a region
  • Unmatched engagement on shared key information
  • Supports collaboration and integration between primary care teams
  • Supports Locums and flexible workforce with access to key information
  • Avoid shared drives and trying to file emails
  • Streamlines back-office processes across the whole system
  • Practice resilience across the whole footprint.

Pricing

£500 to £500,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 9 1 1 1 4 0 4 8 0 2 4 3 6

Contact

Clarity Informatics Limited James Stephenson
Telephone: 01912875800
Email: james.stephenson@agiliosoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
Community cloud
Service constraints
Customers are given advance notice of scheduled maintenance if it involves any downtime.
System requirements
  • Internet connectivity
  • Modern supported browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Customer service desk is available Monday to Friday 9am-5pm excluding bank holidays.
Response times to emails are typically within 1-working hour but will depend on the nature of the query.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support is provided via phone, email. We provide support from 9am-5pm, Monday-Friday. No additional charges for accessing phone and email support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution can be configured and deployed for a customer in a matter of hours upon the receipt of initial users and organisational information.
The TeamNet support team will coordinate setting up of portals with the appropriate managers. A centralised training session will be arranged (Setup assistance is built into the platform).

A data import service is available. Data is often held on shared drives. TeamNet Support can work with the customer and practice managers to import information in its native file format to the TeamNet solution wherever possible.

With the package, we also include implementation project support. This includes:
● Use of our established project approach
● Launch and awareness meetings
● Awareness presentations to Governing Body and locality groups
● Analytics and usage statistics
● Monthly review sessions by phone or, by mutual agreement, on client premises.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Agilio shall, on the Customer’s request and at Agilio’s standard daily rates, provide reasonable assistance with the migration of any Customer data to the Customer’s IT systems. Information held in TeamNet is at all times owned by, and the sole responsibility
of the customer.
End-of-contract process
Agilio shall, on the Customer’s request and at Agilio’s standard daily rates, provide reasonable assistance with the migration of any Customer data to the Customer’s IT systems.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Generally, all features are available. iPad support for file uploading has some limitations.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
We have APIs that allow access to the details of specifically marked items for consumption by other systems.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Customisation options are made available via the role based security model to the Primary contacts of each individual portal.

A set-up module is provided to these users that defines the modules they wish to utilise and their effect. Options are defined using a simple drop down and tick box interface.

These users also have the ability to configure certain menu items as well as be able to update the branding on their homepage to something more bespoke to the work setting.

Scaling

Independence of resources
Our service is constantly monitored to ensure that we have sufficient resources available to meet the needs of our users.

Analytics

Service usage metrics
Yes
Metrics types
View and login dates by team/portal. Others by agreement.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Many areas of the platform provide downloads in PDF or Excel (CSV) formats.
Data export formats
  • CSV
  • Other
Other data export formats
Any formats as uploaded (e.g. Microsoft Office)
Data import formats
  • CSV
  • Other
Other data import formats
Any formats as uploaded (e.g. Microsoft Office)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our target availability is that the services are available on a 99.5% basis, measured each calendar month.

The SLA's are set out within our terms and conditions.
Approach to resilience
Available on request
Outage reporting
Public announcements on the platform if available, otherwise email.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
RBAC approach. Reviewed at least every 6 months.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
05/08/2022
What the ISO/IEC 27001 doesn’t cover
No exclusions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
DSPT

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security policies and procedures are documented in our ISMS, which is independently audited and certificated to ISO27001. This includes board level responsibility and formal paths for asset ownership and risk management.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management is operated within the ISO27001 framework. Asset registers are maintained by the information asset owner to ensure component assets and access to them are monitored and controlled on a constant basis. Changes are identified and planned with authorisation at the project, director or board levels dependant on the nature of the change to the service. Changes are planned and tested based on risk assessment, scope of change and criticality to the service. Fallback procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are maintained to provide a "means of escape".
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats and vulnerabilities are reviewed prioritised action. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. Likely potential threats include both technological and regulatory sources. These are identified via a monitoring software, user feedback, security blogs, regulator advice, partner organisations etc. In addition we utilise antivirus software and firewalls to mitigate the risk.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Detailed domain and activity logs are retained. Logs are in place against each asset/component and alerts are generated for the relevant team dependent on the issue/asset to be analysed and assessed. Potential compromises are assessed immediately and escalated as required. Fixes can be deployed by the product team with as little delay as practicable and in a manner that reduces the need to take the service offline. We also utilise anti virus software and firewalls.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are managed following a pre defined process including -Monitoring, detecting, analysing and reporting of security incidents and events -Incident response planning and preparation -Handling of evidence -Assessment and decision on security incidents and security weaknesses -Escalation, controlled recovery from an incident and communication to both internal and external people and organisations -Security incidents of relevance to you will be reported in acceptable timescales and formats Users report incidents via the helpdesk or telephone. Incidents are recorded in the incident log including details of the incident, actions taken.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Wellbeing

Covid-19 recovery

Our software enables users to leverage new ways of working post COVID-19 by allowing staff to work remotely or from different sites and seamlessly share information, knowledge and documentation to the relevant members of the workforce wherever they are located.
The knowledge and information sharing model that underpins the software design makes it easy for organisations to scale as they grow and can equally support organisations such as ICB’s in their quest to efficiently reach the wider workforce in their area with timely updates and the information needed to operate effectively. The flexibility that the system provides allows organisations to target different groups or individuals as required.

Wellbeing

Streamlining workplace tasks and managing the burden of monitoring activities such as training and HR compliance allows users the beathing space to focus on more patient centric tasks and enhances their psychological wellbeing by making their workload more manageable

Pricing

Price
£500 to £500,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.