RPCuk Limited

Oracle Aconex

Oracle Aconex is a Modular cloud based Common Data Environment (CDE) platform connecting all project participants project-wide, 24/7, from any device (including phones and tablets), anywhere in the world.

Easy to use for Document Management, Drawing Approval, Version control, BIM Models and Field Processes. Deployed in days.

Features

• No limits on data.
• Version control ensuring everyone is working off the latest document
• Single source for all communications, documents, processes, and models
• Fully configurable, enable bespoke processes to be integrated
• Cost management and contract control across the entire supply chain
• Customised workflows for improved accuracy.
• (CDE) Common data environment connecting all project and model information
• Automate and standardise any inspection process for field use
• Mail-routing automated business processes, ensuring best practice across all users
• Work-packaging, track and control processes, from design to completion

Benefits

• Control, insights, effortless handover, and fast ROI
• 50 percent savings on document processing times
• Total control & visibility of project performance
• Single source of truth improves data management, reduces errors
• Complete process management across the entire lifecycle
• Secure and compliant, meets the highest international security standards
• Built on open BIM standards for data interoperability
• Data-driven intelligence fuels continuous improvement
• Neutral - all organisations are equal

£46 to £280 a user a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woodbridge@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

209267330594403

Contact

Chris Woodbridge
+447730214417
chris.woodbridge@rpc.uk.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance is periodically carried out, typically occur during weekends and out of business hours with times published in advance
• System requirements: No specific system requirements, the product is browser based

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Answers based on Oracle Support. This will be dependent upon the 'Severity' of any issue raised. Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Cloud Customer Support Portal
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Oracle support included in subscription. Additional support is available from RPCuk Ltd via G-Cloud Cloud Support offerings.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Oracle training videos available via the Oracle website and inside the tool.; RPCuk Ltd can provide onsite training, online training and continua's user support and training on a draw down basis, or user documentation as an additional service via G-Cloud Support offerings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: For a period of 30 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols, your Content residing in the production Cloud Services environment, or keep the service system accessible, for the purpose of data retrieval by You. Content residing in the cloud environment will be made available, via secure protocols, in a structured, machine-readable format.
• End-of-contract process: In the event that data is required in additional formats or reports then this will require additional cost and quotes would be provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The native mobile applications are designed for field users to view, update, and collaborate on projects.; ; They are designed to be intuitive and easy to use for simple status update tasks or project collaboration. They do not feature the full capability and functions of the full browser based solutions.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Standards based ResT Web Services are available.; ; Nearly all application data and functionality is exposed through these API's.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Oracle is committed to building standards-based products to help customers reduce complexity and get the most out of existing technology investments, and this commitment extends to our approach to accessibility. Oracle uses industry-standard technologies such as HTML, JavaScript and Java to render most user interfaces, and we follow internationally-recognized accessibility standards allowing support for a broad range of assistive technology (AT) such as screen readers, screen magnifiers, and voice recognition.
• API: Yes
• What users can and can't do using the API: The API is accessed through exposed API End-Points.; ; Nearly all application data and functionality is exposed through these API's.; ; Full documentation is available that lists all exposed data elements, business objects and operations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Aconex is provided on fully scalable platform and infrastructure. The deployment is sized and architected such that the system will provide a responsive end user experience to all of the proposed users of the system.; ; The infrastructure includes network load balancers and clustered application/data tiers and Oracle Oracle monitors the performance and availability of Services environments through various toolsets. Monitoring information is used to tune the Services environment and improve Cloud Services performances through maintenance activities.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle Primavera

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Exporting from the applications is standard capability and formats available include Excel/CSV and XML.; Also standard reporting capability provides multiple formats of output including: Excel, PDF, RTF, PowerPoint
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://www.oracle.com/assets/cegbu-service-descriptions-1840505.pdf; ; Availability and RPO/RTO Metrics are available through the Primavera Service Descriptions:
• Approach to resilience: Oracle Cloud Services are deployed in resilient computing facilities with resilient infrastructure, redundant network connections, and power at each hosting facility.
• Outage reporting: Outages are initially reported to your designated support contacts via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: For service components managed by Oracle, Oracle’s access to Your Content is restricted to authorized staff on a need to know basis.; ; Oracle uses the principle of "Least privilege" in which user permissions and system functionality are carefully evaluated and access is restricted to the resources required for users or systems to perform their duties.; ; Oracle Cloud operations teams access Services environments through a DMZ environment inside a dedicated extranet isolated from Oracle's internal corporate networks. Only approved operations and support engineers with a valid account can access a customer environment using multi-factor authentication through a virtual private network (VPN).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Oracle Security Organization Policy and the Oracle Information Security Policy. The Chief Corporate Architect, who reports directly to the CTO, manages the functional departments directly responsible for identifying and implementing security controls at Oracle . The Global Information Security, Global Product Security, Global Physical Security, and Oracle Security Architecture organizations comprise Oracle Corporate Security, which provides independent security policy, guidance and compliance oversight to Oracle worldwide.; The Oracle Security Oversight Committee (OSOC) oversees the implementation of Oracle-wide security programs, including security; policies and data privacy standards. The OSOC is chaired by Oracle’s; CEO, General Counsel and Chief Corporate Architect.
• Information security policies and processes: Oracle has adopted security controls and practices for Oracle Cloud Services that are designed to protect the confidentiality, integrity, and availability of Your Content that is hosted by Oracle in Your Oracle Cloud Services environment and to protect Your content from any unauthorized processing activities such as loss or unlawful destruction of data. Oracle continually works to strengthen and improve those security controls and practices.; Oracle Cloud Services operates under practices which are aligned with the ISO/IEC 27002 Code of Practice for information security controls, from which a comprehensive set of controls are selected.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle to maintain operational stability, availability, security, performance, and currency of the Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.; ; Oracle Cloud quality assurance process includes security-specific test plans. These test plans include the review of data visibility, access control, password control, administrative privileges, end-user role privileges, and data access rules. Security-specific testing focuses on operation and processing according to the Oracle Cloud design and specifications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Oracle subscribes to vulnerability notification systems to stay apprised of security incidents, advisories, and other related information. Oracle acts on the notification of a threat or risk once it has confirmed that, both, a valid risk exists and that the recommended changes are applicable to Services environments.; ; Vulnerability assessment tools are used to identify security threats and vulnerabilities in the Cloud Services and Services environments. Formal procedures are in place to assess, validate, prioritize, and remediate identified issues.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Oracle evaluates incidents that create suspicions of unauthorized access to or handling of customer data whether the data is held on Oracle hardware assets or on the personal hardware assets of Oracle employees and contingent workers. When Oracle's GIS organization is informed of such incidents, it defines escalation paths and response teams to address those incidents. GIS will work with the Customer, internal LoBs, the appropriate technical teams, and law enforcement where necessary to respond to the incident. The goal will be to restore confidentiality, integrity, and availability of the Customer's environment, and to establish root causes and remediation steps.
• Incident management type: Supplier-defined controls
• Incident management approach: Oracle employees are required report suspected incidents in accordance with the Oracle Information Security Incident Reporting and Response Policy.; ; Every Cloud Service user is responsible for reporting information security issues. Customers can formally report security concerns according to the terms specified in the ordering document and according to the following information:; ; Reporting security vulnerabilities - An Oracle Cloud Services customer can use the Cloud Customer Support Portal; ; Report privacy concerns to Oracle’s Privacy office at privacy_ww@oracle.com; Incident reports and updates will be provided to the designated customer contacts.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  RPC have Implemented energy-efficient practices including working from home. We promote a culture of sustainability among employees.

  Covid-19 recovery

  We follow health guidelines, provide flexible work options, and support local businesses.

  Tackling economic inequality

  We pay fair wages, provide opportunities for skill development including graduate placements, and hire from diverse backgrounds. Our work from home option also allows us to offer opportunities to people from a diverse range of locations

  Equal opportunity

  RPC have Implemented non-discriminatory hiring practices, provide equal opportunities for advancement, and foster an inclusive work environment.

  Wellbeing

  We promote work-life balance, provide mental health resources, and create a safe and healthy work environment.

Pricing

• Price: £46 to £280 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woodbridge@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.