Information Services Group (Europe) Ltd.

ISG Inform™

ISG’s data-as-a-service platform delivers instant actionable results and ongoing comparative analysis for Infrastructure, Applications & Digital Capabilities compared to peers. ISG Inform™ arms IT organisations with data that delivers actionable insights into performance against market comparators for cost transparency, digital readiness and IT efficiency.

Features

• On-demand access to 1,000 easy to understand IT metrics.
• Delivers comparisons of your IT performance and spending instantly.
• Peer-based comparisons with proactive views of performance and insight.
• Informed decision-making across 16 IT dashboards.

Benefits

• Instant access to deep global data assets and insights
• Easily identify performance optimisation opportunities.
• Compare to world-class performance

£0 to £90,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

209433752475458

Contact

Ant Drake
07827950275
anthony.drake@isg-one.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance as per release roadmap
• System requirements: Compliant browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Available on request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Best endeavours aim to respond within 24 hours.; Available on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: An initial orientation to help users understand the service, including pre-recorded video tutorials.
• Service documentation: No
• End-of-contract data extraction: Not applicable.
• End-of-contract process: Discussed/described within the licence agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: ISG will work with you to create custom reference groups for any of the dashboards you subscribe to. Custom reference groups are often part of your license agreement.; Custom reference groups will provide high-level attributes of the datasets such as number of peers included, density by industry, number of peers by revenue size, etc.

Scaling

• Independence of resources: Public cloud.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export to PDF and Excel.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Public cloud standards.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance U.K. Limited
• ISO/IEC 27001 accreditation date: 23/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Industry standard.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Defined change control and management processes available upon request, conforms to ITIL V4
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threat/Event management tracking processes deployed - managed via Azure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Identified via Azure protective monitoring processes - incident response times available upon request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Pre-defined industry standard approaches used, ITIL V4.; Reporting via email.; Reports provided upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ISG's sustainability pillars are reducing carbon emissions, pivoting to green energy and reducing waste. ISG is not a producer or manufacturer of material goods. Due to the nature of our advisory business, we do not operate according to official environment compliancy regulations or standards. Nonetheless, we are committed to playing an active part in protecting the environment by integrating sustainability into our core business functions. We acknowledge environmental management to be among our highest corporate priorities. As an imperative of sustainable business, we recognise the importance of establishing policies, programs and practices for conducting operations in an environmentally respectful manner. It is our policy to ensure our processes always meet environmental standards.; We will do this by following the principles of compliance, prevention and improvement.; • Compliance: We will adhere to all relevant laws and regulations and will proactively implement plans and procedures to ensure consistent compliance. Strict understanding and observance of our environmental initiatives will be ingrained in all ISG employees and contractors.; • Prevention: Our global priorities will be to minimize, as much as is practical, the amount of waste ISG generates, ensure responsible methods of disposal, and reduce our carbon effects on the environment. We will use systems and procedures designed to prevent or reduce activities or conditions that pose a threat to the environment. ISG will make every effort to seek environmentally friendly alternatives when making business decisions.; • Continuous Improvement: In an effort to encourage environmental stewardship, we will actively promote and communicate our commitments to all employees, contractors, vendors and clients. We recycle office waste, unused office equipment, we operate a cycle-to-work scheme and we also support local charities by donating unwanted personal items.

  Covid-19 recovery

  Covid-19 recovery; ISG conducted extensive research and produced findings and points of view into the ‘Future of Work’ following the Covid-19 Pandemic. ISG has offered extensive support to clients in this area of change and transition. We are also engaged with other governmental agencies (principally HMRC) around recovery and building back.; Our Research has provided extensive understanding of the key issues that remain or have been created from Covid-19, such as;; -How and the way we work - Many workforces remain working remotely.; -Security – Every home office now represents a corporate vulnerability.; -Employee Connectedness – the novelty of working from home has worn off as reality and issues become clear. New people issues have been created which need to be resolved.; -Customer consumption – customers are consuming services in new highly digital ways.; -Delivery and supply chain – pre pandemic business models and supply chains struggle to cope.; -Limited resources - revenues challenges remain along with cost pressures.; -Regulation and Constraints – Governments are dictating how the flow of people and business can happen. Organisations need to deliver in strict operating environments increasing costs.; ISG has identified the key things every organisation needs to do;; -Physical Workplace – provide safe and secure workplaces which are connected to remote employees. Create digital collaboration spaces for employee and customer to seamlessly connect.; -Digital Workplace – provide location agnostic technology, connected to all that need it and has automation embedded to remove waste and enhance the human workplace.; -Human Workplace – understand how employees want to work and undertake measures to boost productivity whilst removing new collaboration and connectedness issues.; Our research allows us to provide support to client organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.

  Tackling economic inequality

  Tackling economic inequality; We always endeavour to operate our business in a responsible and ethical manner; recruit and retain superior talent; support diversity among and provide career opportunities to our people; strive to be excellent corporate citizens and contribute to the communities in which we do business; and do all we can to protect the environment, both directly in our own operations and by helping our clients and their suppliers become better environmental stewards.; In advising both buyers and sellers of IT and business process services, we consider the social and environmental impacts of those services on business operations and include those factors in our recommendations.; ISG is committed to improving the communities where we do business in a variety of ways. Underpinning our efforts are our cultural focus areas:; 1. Vision: We focus on our performance in innovative ways. Innovation and making progress on ESG issues for both public and private sector, working together towards common goals;; 2. Empathy: We seek to understand the needs of our stakeholders and find the right solutions for their particular circumstances. As a global organization, we understand that our business can and should be engaged in activities that also promote positive outcomes locally.; 3. Sustainability: We seek to provide solutions that can pass the test of time. By embedding sustainability issues into our business activities whilst aiming to create long term value for stakeholders, we will be in a position to positively affect the lives of current and future generations; 4. Environmental Responsibility: ISG has served both local and international communities by conducting disparate programs, including environmental, human rights, labour, fair operating, diversity, inclusion, disaster recovery, volunteer, and other programs and policies. The outcomes have been profound, and we are redoubling our efforts to do more.

  Equal opportunity

  Equal opportunity; ISG maintains policies against discrimination and harassment. We have fully committed, in compliance with applicable federal, state and local laws and ISG policies, to providing equal opportunity without regard to race, colour, religion, gender, sexual orientation, marital status, age, national origin, disability, veteran status or any other status protected by applicable law, rule or regulation.; ISG expressly prohibits any form of unlawful discrimination in the terms and conditions of employment based on an individual’s protected status, including without limitation recruiting, hiring, training, promotion, transfer, compensation, discipline, termination, benefits, and other terms, conditions and privileges of employment. All employment-related decisions will be consistent with the principles of equal opportunity and valid job requirements.; It is also the policy and practice of ISG to maintain and foster a work environment in which all employees are treated with decency and respect. Accordingly, ISG has adopted a zero-tolerance policy toward discrimination and all forms of unlawful harassment, including but not limited to sexual harassment. This zero-tolerance policy means that no form of unlawful discriminatory or harassing conduct towards any employee, client, contractor, or other person in our workplace will be tolerated. ISG is committed to enforcing its policy at all levels within the company, and any individual who engages in prohibited discrimination or harassment will be subject to appropriate disciplinary action, which could include immediate termination of employment for a first offence.; Although the various countries in which ISG does business may have different legal provisions pertaining to discrimination and harassment in the workplace, ISG will not tolerate discrimination or harassment by any employee, wherever they work. ISG takes very seriously our responsibility to ensure that neither our operations nor our supply chain participate in any form of human exploitation anywhere in the world.

  Wellbeing

  Wellbeing; At ISG, we value the health and wellbeing of all our employees, they are our most important asset, and we have an employee wellbeing programme available to all, known as the Employee Assistance Programme (EAP).; Our EAP is provided by ‘WeCare’, an independent external organisation, who work to a robust professional code of strict confidentiality. EAP is intended to help our employees deal with personal problems that might adversely impact their work performance, health, and wellbeing. We also have several optional Health and well-being plans available to our employees.; ; We also encourage grass-roots community involvement from our employees through the ‘ISG Cares’ programme. Our employees are active in a wide range of charitable organisations in the 21 countries in which we do business, not only through their monetary donations, but in their direct commitment of time and energy to support fundraising and awareness activities.; We have found that employee volunteering and community involvement creates a feeling of satisfaction and pride that affects all ISG.; ISG leaders work directly with local charities and businesses to create key relationships between our employees and our local communities. This helps to ensure that we gain a better understanding of what specific areas need our support and what we can do to develop and improve community relations. To complement these relationships, ISG has encouraged employees to volunteer and offers paid monthly leave to allow staff to offer their services. ISG also created a calendar that tracks both ‘ISG Cares’ events and other charity and community events. This helps us to better connect with our communities. Our leadership team often matches the money raised to increase the monetary offer we provide to local charities; most recently we matched all employee donations to the Save the Children Emergency Fund and the Ukraine Crisis Relief Fund.

Pricing

• Price: £0 to £90,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited access to a basic ISG Inform™ dashboard to view quick results via the ISG website
• Link to free trial: https://isg-one.com/platforms/isg-inform

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.