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i3Works Ltd

Government Digital Service (GDS) Discovery Phase

Government Digital Service (GDS) Discovery Phase services are at the heart of digital services at i3Works. Our Discovery (GDS) phase team delivers discovery (GDS) phase services, to understand business processes to create effective digital services. This includes user research, prototypes, technical feasibility, service design, performance audit, analytics and content design.


  • Discovery phase cross functional teams with experience of multiple projects
  • GDS Discovery phase outcomes, scope and plan agreed upfront
  • Stakeholder mapping and engagement plans
  • Problem space mapping, definition, and cost quantification
  • GDS Discovery phase user research for deep understanding of needs
  • Analysis of existing policies, systems, and processes
  • Technical, operational, contractual risks/constraints analysis
  • GDS Discovery phase concept testing and viability assessment
  • Definition of the GDS Discovery phase MVP
  • GDS Discovery phase timescale is four to eight weeks


  • Discovery phase evidenced decision to stop or proceed to Alpha
  • Complaint with GDS Discovery phase Service Design manual
  • Clear roadmap for Alpha delivery increases velocity
  • Clearly identified user needs, leading to improved service take-up
  • GDS Discovery phase user-focus leads to higher user satisfaction
  • Understanding of the broader problem space and context
  • GDS Discovery phase single-team approach
  • Coaching / knowledge skills transfer to civil servants
  • Alignment with GDS Discovery Phase Service Standard and principles
  • Clear deliverables for future (business case, Alpha-phase roadmap)


£350 to £1,200 a unit a day

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

2 0 9 6 7 8 2 1 6 5 8 5 3 7 0


i3Works Ltd Ben Ames
Telephone: 01172 338903


Planning service
How the planning service works
Our planning and project controls professionals are highly skilled at supporting all aspects of digital delivery to GDS standards including cloud hosting and software services specifically. Highly certified by the Association of Project Management (APM) and PRINCE 2, our team of over 30 planning consultants bring their collective experience to support our cloud hosting migration services with robust planning disciplines supported by the use of leading tools such as Primavera P6 and Microsoft Project to ensure successful outcomes. Please see our service description for more detailed information and/or get in touch using the contact details provided to understand how our team can help with planning and delivery of your cloud project.
Planning service works with specific services


Training service provided
How the training service works
We can provide training on the software tools described in our services and/or within the discipline referred to within the service description. Please see our service description for more information and/or get in touch at the contact details provided.
Training is tied to specific services
Services the training service works with
  • Primavera P6
  • MS Project (EPM)
  • Predict!
  • Active Risk Manager (ARM)
  • SAP
  • Boxarr
  • Excel
  • MS Office
  • Sharepoint
  • OneDrive

Setup and migration

Setup or migration service available
How the setup or migration service works
Our service management and transition consultants have a wealth of experience helping all tiers of government set-up and plan their migration to the cloud. Operating as part of our Digital Design & Technology (DDaT) function, we create and deliver set-up and transition strategies that ensure adherence to GDS standards and incorporate developing service management standards such as ITIL4, giving customers confidence that they will achieve successful outcomes. Please see our service description for more detailed information and/or get in touch using the contact details provided to understand how our team can help with the set-up and transition of your cloud services.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
Buyer hosting or software
How the support service works
Our service management team currently delivers ongoing support to buyers across all tiers of government by enhancing existing support capability. We are able to provide consultants across service operations to provide a full service management layer or compliment existing capability within individual service pillars where required. We are an Axelos Consulting Partner, certified to provide capability assessments across 34 ITIL aligned management practices as well as full maturity assessments. This experience is not limited to ITIL and can be used to assess and advise on best practice implementation of service management capability regardless of framework and is one example of how i3Works continue to support buyers during and post-implementation of their cloud hosting services. . Please see our service description for more information and/or get in touch at the contact details provided.

Service scope

Service constraints

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Our service design and management team assist clients across all government tiers with the planning, design, set-up and migration of their cloud services. Operating to GDS standards we ensure that all our engagements contain sufficient capacity to assist in the transition and handover to live service, typically to a customer provided in house team or chosen 3rd party SIAM provider. Our consultants remain engaged with the project until completion and are available to provide on-going support as required at our rate card provided in person or by phone as appropriate.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
NQA (now Perry Johnson Registrars)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
"Where staff use client, partner or associate IT systems, the staff and i3Works information remain in scope. Their adherence to the baseline security standards set by i3Works still apply, however, the IT assets fall out of scope in that they are owned and managed by another entity.  

The following Annex A controls are excluded from scope because they are deemed not applicable/ relevant: 
A.9.4.5 Access control to Program source code
A.10.1.1 Policy on the Use of Cryptographic Controls
A.10.1.2 Key Management
A.11.1.6 Delivery & Loading Areas 
A.11.2.1 Equipment Siting & Protection
A.11.2.2 Supporting Utilities 
A.12.1.4 Separation of development, testing and operational environments
A.14 controls - Development "
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

i3Works is committed to achieving Net Zero by 2030 and has partnered with an independent assessor, Carbon Neutral Britain, to work towards offsetting our carbon footprint. In July 2021 i3Works began developing an Environmental Management System aligned to the requirements of ISO14001. The company’s carbon expenditure for the last year will be measured and our footprint for the year will be offset by our investment in carbon offsetting projects. Our offsetting projects are verified by at least one of the three largest and most regulated standards in the world and 10% of our total investment will be in UK based projects, creating new green spaces and promoting the transition from conventional fuels to renewable energy sources.

i3Works encourages its employees to act sustainably and we provide our staff with reusable water-bottles and coffee flasks to discourage the use of single-use plastic bottles and paper coffee cups. We are committed to donating instead of scrapping our old and/or obsolete IT equipment so it can be reused and recycled, as electronic waste is having a significant impact on the global environment and climate. In addition, i3Works has shifted to a paperless office format and we discourage the use of printing in favour of digital alternatives.

Although we have adopted and encourage remote working, using collaboration tools to cut down on non-essential business travel, we do understand that office and client visits are necessary not only for the benefit of the project but also for interaction and the well-being of our staff and colleagues. As such we promote the use of public transport and have an electric car lease and cycle to work scheme to help reduce the environmental impacts of these journeys. Lastly, we sponsor various charities and events that focus on the environment and conservation such as the Tree Council.
Tackling economic inequality

Tackling economic inequality

i3Works promotes the concept and the ethos of the ‘Living Wage’ and considers paying the living wage to staff and contractors to be a core part its of Corporate and Social Value policy and that this commitment has helped improve recruitment and relationships with our employees and clients. We actively promote the company’s Project Controls Academy and Fast Track Consultant scheme. These schemes provide in-depth and structured learning as well as practical experience to help train those employees new to project consultancy to give them the skills they need to be effective project controllers and project managers. These schemes are open to everyone, and we encourage people from all backgrounds to apply, they particularly appeal to recent graduates, those wishing for a career change and military veterans, helping them to obtain new skills, professionally recognised qualifications and relevant experience thereby making us a net contributor of new project delivery talent.

i3Works recognise and understand that the COVID-19 pandemic has caused many people to re-evaluate their careers and work-life balance and resulted in difficulty and economic hardship across the country. We recognise, as part of the recovery process and wider development of the national workforce, that skill shortages, particularly in high-growth sectors such as project management, must be addressed and overcome. Therefore, whilst i3Works is headquartered in the South-West, we recruit people from a variety of backgrounds and experiences from across the UK and post job adverts on a wide variety of recruitment platforms.


i3Works provides its employees with a health package through Vitality, which includes private medical health cover, incentivised physical fitness programmes and professional Mental Health services such as counselling and guidance. i3Works enrol employees in Mental Health first aid courses and have several Mental Health First Aiders. We work to ensure an open, non-judgemental and supportive working environment where all are confident talking about mental and physical health issues and concerns.
In 2021 we also put in place a specific well-being benefit, giving each employee £80/month to spend on activities that improve their mental health and well-being (i.e. counselling, yoga, massage). We also have a ‘Health & Well Being at Work Policy’ and within the Sickness and Absence policy there are provisions for reasonable adjustments and leave for disabled employees.


£350 to £1,200 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.