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Object Support Ltd

Technical support for the SharePoint Platform

This service provides technical support for the SharePoint platform to organisations where users actively use SharePoint but the organisation does not have an inhouse SharePoint technical team.

Features

  • Prior experience of providing support to Central Government Departments
  • Removes need for maintaining in-house support teams
  • Removes need for engaging expensive dedicated contract staff
  • Excellent track record with Central Gov Depts

Benefits

  • No need to hire dedicated support resources
  • No need to plan for support staff holidays
  • No need to plan for software maintenance

Pricing

£4,995 to £9,995 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tas@ObjectSupport.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 0 9 8 9 9 6 6 7 0 6 6 9 4 5

Contact

Object Support Ltd Mr Tas Tasniem
Telephone: 07977577809
Email: Tas@ObjectSupport.com

Planning

Planning service
Yes
How the planning service works
We will work with the buyers existing development teams at the start of the handover to ensure we are able to provide effective support and maintenance of the platform.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
We will provide support installation of SharePoint to technical or non technical staff.

Service scope

Service constraints
Support and maintenance is provided by our remote team, however, onsite visits can be arranged if required at an extra cost.

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide support to your super user community but not to the end users. This means we work with named set of users within your organisation who in turn support the wider user community within your organising.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

As a SME we have policies in place that are appropriate for the size of the business to covering purchasing, waste disposal and use of energy to ensure all are kind to the environment. All staff, starting with the hiring process and the onboard process are guided on the seriousness of client change and of attitude towards it.

Equal opportunity

We believe all business owners, no matter how small the business should take equal opportunities seriously and the management should be aware of the impact of SMEs collectively on the wider society. We therefore make every effort to ensure that all sectors of society are considered equally for every opportunity within the business.

Pricing

Price
£4,995 to £9,995 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tas@ObjectSupport.com. Tell them what format you need. It will help if you say what assistive technology you use.