Responsiv Solutions Ltd

Responsiv Unity Digital Enterprise Platform

A unified platform capable of delivering SOA integration, business process, API lifecycle management, operational decision management. Transforms and consolidates data making it accessible to websites, systems, and partners. Aggregation of real-time information from multiple sources driving maximum benefit from data assets. Assured integration with partners using secure identity access management.

Features

  • Full Enterprise Service Bus (ESB) Capability
  • Over 100 integration connectors available out of the box
  • Drag-and-drop no-code node deployments, graphical management console
  • Native SNMP connectivity, Integration with your GIT repository
  • Control of distributed nodes deployed across all cloud platforms
  • Compatible with IBM Integration Bus v11, IBM App Connect Professional
  • Compatible with IBM Business Automation Workflow (BAW)
  • Compatible with IBM Operational Decision Manager (ODM)
  • Compatible with IBM API Connect and IBM vDataPower

Benefits

  • Quickly migrate your existing integrations to the cloud
  • Lowers the cost of maintenance over point to point interfaces.
  • Accelerate Time to Value with Reusable implementations and quick deployments
  • Enterprise-grade middleware capable of supporting organisations large and small
  • A platform to develop loosely coupled architectures for SOA solutions
  • Business users are able to create and manage business rules
  • Ensure compliance with business rules and complex regulation.
  • Seamless connection of on-premise and cloud applications
  • Seamless integration with existing infrastructure management tooling using SNMP
  • Easily create, assemble, manage, secure, scale and socialise your APIs.

Pricing

£2,350 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 0 9 9 1 9 9 1 5 6 6 3 4 8 3

Contact

Responsiv Solutions Ltd Nathan Kirkham
Telephone: +44 (0)1344 266980
Email: nathan.kirkham@responsiv.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • VMWare or Intel Containerisation cloud platform
  • Browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Depending on the severity of the request, Severity 1 = 4hrs to Severity 4 = 1 business day.
Normal support UK Business hours (08:30 to 17:00 Monday to Friday)
Extended hours and 7x24hrs support available at an additional cost.
We can also offer Responsiv Assist to answer questions that are not product defects. This is an additional cost item (see Responsiv Assist - Managed Services)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Included within the price for Production environments only
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 4 hours

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 4 business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 8 business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training and mentoring can be provide as required (charges apply).
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
This service does not store enterprise data
Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
End-of-contract process
There are two options on the contract:
- At the end of the contract, it will auto-renew for the same period again
- At the end of the contract, it will terminate. You will no longer be able to use the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
APIs depend on the modules deployed. Full details can be supplied on request
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Using the provided tooling users can implement system to system integration and business processes

Scaling

Independence of resources
Users will deploy Responsiv Unity on the cloud platform of their choice. The service available will be subject to the choice of cloud the client makes and whether the environment is running in dedicated, or multi-tenanted mode

Analytics

Service usage metrics
Yes
Metrics types
Process visibility (BPM)
Flows are monitored in real-time and information provided in SNMP format that can integrate to the clients SNMP-enabled monitoring platform.
Additionally Responsiv Unity can be integrated to the Responsiv Assist ServiceDesk so that exceptions can raise incidents in real-time.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Responsiv Unity only manages data in transit. Where any in-flight data is stored suitable cryptographic controls can be implemented to prevent unauthorised access.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This service does not store enterprise data Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
Data export formats
  • CSV
  • Other
Other data export formats
  • Broker Archive File (Zip File)
  • BPMN 2.0
Data import formats
  • CSV
  • Other
Other data import formats
  • Broker Archive File (Zip File)
  • BPMN 2.0

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Responsiv Unity will run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Responsiv Unity is designed to run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS

Availability and resilience

Guaranteed availability
To be confirmed depending on the deployment of Responsiv Unity across the Buyer's hybrid cloud platform and the number of Unity nodes.
Approach to resilience
Responsiv Unity will be deployed on a Buyer supplied cloud of their choice Overall resilience will rely heavily on the choice of platform.
Responsiv Unity can be deployed across multiple cloud instances and across multiple nodes to provide the required level of resilience. The Buyer will have to consider any cost implications.
Outage reporting
Responsiv Unity has embedded a comprehensive set of SNMP functionality. We expect the Buyer will incorporate this functionality within their existing application performance management capability.
For an additional cost the Responsiv Unity platform can raise Sev 1 tickets directly with Responsiv Assist ServiceDesk to provide extra visibility.
As Responsiv Unity will be hosted on the Buyer's chosen cloud platform any outage due to this will be out of scope.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Responsiv maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Responsiv Unity will be deployed on the Buyers cloud platform and the security of the service once deployed is therefore under the management of the Buyer.
Information security policies and processes
Responsiv as an organisation, is accreditated under the Cyber Essentials framework. This will not affect the security of the service once deployed by the Buyer

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Responsiv Unity will be deployed on the Buyers cloud platform and the configuration and management of the service once deployed is therefore under the management of the Buyer.
Vulnerability management type
Undisclosed
Vulnerability management approach
Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for penetration testing and vulnerability assessments will rest with the Buyer.
The core parts of the product are based on IBM enterprise grade software.
The highest risks will be generated in how the Buyer develops integrations and business processes and their accessibility outside their firewalls. Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of security of integrations and processes
Protective monitoring type
Undisclosed
Protective monitoring approach
Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for protective monitoring will rest with the Buyer. The core parts of the product are based on IBM enterprise grade software that facilitates logging of most aspects of the platform. The Buyer will therefore have a comprehensive set of tooling with which to integrate their protective monitoring of the Responsiv Unity platform with their existing infrastructure.
Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of protective monitoring.
Incident management type
Undisclosed
Incident management approach
Incident management for Responsiv Unity is through integration with Responsiv Assist. The platform is capable of automatically raising incident tickets on the Responsiv Assist Portal.
Responsiv Assist is available Monday to Friday during normal business hours and is supported by an ITIL platform. If a Buyer requires extended hours of support this is available at extra cost through the Responsiv Assist service on G-Cloud

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer. Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£2,350 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nathan.kirkham@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.