Responsiv Solutions Ltd

Responsiv Unity Digital Enterprise Platform

A unified platform capable of delivering SOA integration, business process, API lifecycle management, operational decision management. Transforms and consolidates data making it accessible to websites, systems, and partners. Aggregation of real-time information from multiple sources driving maximum benefit from data assets. Assured integration with partners using secure identity access management.

Features

• Full Enterprise Service Bus (ESB) Capability
• Over 100 integration connectors available out of the box
• Drag-and-drop no-code node deployments, graphical management console
• Native SNMP connectivity, Integration with your GIT repository
• Control of distributed nodes deployed across all cloud platforms
• Compatible with IBM Integration Bus v11, IBM App Connect Professional
• Compatible with IBM Business Automation Workflow (BAW)
• Compatible with IBM Operational Decision Manager (ODM)
• Compatible with IBM API Connect and IBM vDataPower

Benefits

• Quickly migrate your existing integrations to the cloud
• Lowers the cost of maintenance over point to point interfaces.
• Accelerate Time to Value with Reusable implementations and quick deployments
• Enterprise-grade middleware capable of supporting organisations large and small
• A platform to develop loosely coupled architectures for SOA solutions
• Business users are able to create and manage business rules
• Ensure compliance with business rules and complex regulation.
• Seamless connection of on-premise and cloud applications
• Seamless integration with existing infrastructure management tooling using SNMP
• Easily create, assemble, manage, secure, scale and socialise your APIs.

£2,350 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

209919915663483

Contact

Mike Axial
+44 (0)1344 266 980
sales@responsiv.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • VMWare or Intel Containerisation cloud platform
  • Browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on the severity of the request, Severity 1 = 4hrs to Severity 4 = 1 business day.; Normal support UK Business hours (08:30 to 17:00 Monday to Friday); Extended hours and 7x24hrs support available at an additional cost.; We can also offer Responsiv Assist to answer questions that are not product defects. This is an additional cost item (see Responsiv Assist - Managed Services)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included within the price for Production environments only; Severity 1 - Critical impact/service down:; Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.; Response: Within 4 hours; ; Severity 2 - Significant impact:; A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.; Response: Within 4 business hours; ; Severity 3 - Minor impact:; Indicates the service or functionality is usable .; Response: Within 8 business hours; ; Severity 4 - Minimal impact:; An inquiry or non-technical request.; Response: Within 1 business day; ; On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training and mentoring can be provide as required (charges apply).
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This service does not store enterprise data; Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
• End-of-contract process: There are two options on the contract:; - At the end of the contract, it will auto-renew for the same period again; - At the end of the contract, it will terminate. You will no longer be able to use the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: APIs depend on the modules deployed. Full details can be supplied on request
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Using the provided tooling users can implement system to system integration and business processes

Scaling

• Independence of resources: Users will deploy Responsiv Unity on the cloud platform of their choice. The service available will be subject to the choice of cloud the client makes and whether the environment is running in dedicated, or multi-tenanted mode

Analytics

• Service usage metrics: Yes
• Metrics types: Process visibility (BPM); Flows are monitored in real-time and information provided in SNMP format that can integrate to the clients SNMP-enabled monitoring platform.; Additionally Responsiv Unity can be integrated to the Responsiv Assist ServiceDesk so that exceptions can raise incidents in real-time.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Responsiv Unity only manages data in transit. Where any in-flight data is stored suitable cryptographic controls can be implemented to prevent unauthorised access.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This service does not store enterprise data Configuration information and business process definitions can be extracted using open formats and industry standards for this product.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Broker Archive File (Zip File)
  • BPMN 2.0
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Broker Archive File (Zip File)
  • BPMN 2.0

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Responsiv Unity will run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Responsiv Unity is designed to run behind the buyers firewalls. If connectivity is required between networks Responsiv Unity is able to encrypt content not intended for public or unauthenticated viewing when transferring content over public networks using a suitable cryptographic protocol, such as HTTPS, SFTP, and FTPS

Availability and resilience

• Guaranteed availability: To be confirmed depending on the deployment of Responsiv Unity across the Buyer's hybrid cloud platform and the number of Unity nodes.
• Approach to resilience: Responsiv Unity will be deployed on a Buyer supplied cloud of their choice Overall resilience will rely heavily on the choice of platform. ; Responsiv Unity can be deployed across multiple cloud instances and across multiple nodes to provide the required level of resilience. The Buyer will have to consider any cost implications.
• Outage reporting: Responsiv Unity has embedded a comprehensive set of SNMP functionality. We expect the Buyer will incorporate this functionality within their existing application performance management capability.; For an additional cost the Responsiv Unity platform can raise Sev 1 tickets directly with Responsiv Assist ServiceDesk to provide extra visibility.; As Responsiv Unity will be hosted on the Buyer's chosen cloud platform any outage due to this will be out of scope.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Responsiv maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized Responsiv user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Responsiv Unity will be deployed on the Buyers cloud platform and the security of the service once deployed is therefore under the management of the Buyer.
• Information security policies and processes: Responsiv as an organisation, is accreditated under the Cyber Essentials framework. This will not affect the security of the service once deployed by the Buyer

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Responsiv Unity will be deployed on the Buyers cloud platform and the configuration and management of the service once deployed is therefore under the management of the Buyer.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for penetration testing and vulnerability assessments will rest with the Buyer.; The core parts of the product are based on IBM enterprise grade software.; The highest risks will be generated in how the Buyer develops integrations and business processes and their accessibility outside their firewalls. Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of security of integrations and processes
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Responsiv Unity will be installed behind the Buyer's firewall therefore responsibility for protective monitoring will rest with the Buyer. The core parts of the product are based on IBM enterprise grade software that facilitates logging of most aspects of the platform. The Buyer will therefore have a comprehensive set of tooling with which to integrate their protective monitoring of the Responsiv Unity platform with their existing infrastructure.; Responsiv can provide additional consultancy and advice (at extra cost) to review the Buyers implementation of protective monitoring.
• Incident management type: Undisclosed
• Incident management approach: Incident management for Responsiv Unity is through integration with Responsiv Assist. The platform is capable of automatically raising incident tickets on the Responsiv Assist Portal.; Responsiv Assist is available Monday to Friday during normal business hours and is supported by an ITIL platform. If a Buyer requires extended hours of support this is available at extra cost through the Responsiv Assist service on G-Cloud

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
• Equal opportunity:

  Equal opportunity

  Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer. Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
• Wellbeing:

  Wellbeing

  Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

• Price: £2,350 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.