WIPRO IT SERVICES UK SOCIETAS

Digital Transformation using Low Code Application Platforms (Mendix, OutSystems, Netcall, Quickbase)

Wipro is a strategic GSI partner for all leading low code platforms and have a dedicated low code no code practice. Wipro offers services for Consulting & advisory, design, development, maintenance, and support. Wipro works closely with its dedicated full stride cloud practice and offers SaaS based low code solutions.

Features

• Consulting & Advisory: Platform recommendations and use case fitment
• End to end design services
• Build multi-channel web, pwa and native mobile applications.
• Integrate data and logic from any data source/system/service
• Composable Enterprise Application Development with pre-built, reusable components
• Cloud-native architecture for efficient deployment and management.
• Consistent user experience across multiple digital platforms.
• AI-powered apps
• Use built-in automated testing, proactive quality monitoring, real-time performance management.
• 24/7 Application support services

Benefits

• Gap analysis, Proactive advice, guidance, and recommendations
• Design better UX
• Improve Productivity: Free up more time for innovation
• Accelerate development process
• Improve process efficiency: By automating manual tasks and streamlining processes
• Faster time to value
• Improving process efficiency: By automating manual tasks and streamlining processes
• Enhancing collaboration between stakeholders
• Facilitate continuous improvement
• Improving scalability and flexibility

£120 to £1,745 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

209989382405890

Contact

Kishor Gowdra
447773194424
publicsector-uki@wipro.com

Planning

• Planning service: Yes
• How the planning service works: Wipro’s Low-Code Practice offers a comprehensive approach to help buyers plan and implement cloud hosting or software services. ; 1. Requirement Analysis: Understanding the buyer’s specific needs, business processes, and goals. Assessing the current IT infrastructure, identifying gaps, and defining the scope of the project.; 2. Solution Design: Based on the requirements, the team designs a tailored low-code solution. This includes recommending the appropriate low-code platform (like Mendix, OutSystems, etc.), designing the application architecture, and planning for integration with existing systems.; 3. Cloud Strategy: The Wipro Low code team along with Wipro Full stride cloud team helps buyers choose the right cloud hosting solution that aligns with their business needs, budget, and security requirements. ; 4. Implementation Plan: Detailed implementation plan, setting up the cloud environment, configuring the low-code platform, developing applications, and integrating them with existing systems.; 5. Testing & Deployment: Streamlines application development with CI/CD, one-click deployment, automated testing to ensure rapid, reliable, and efficient delivery; 6. Training & Support: Post-deployment, the team provides training to the buyer’s staff. Wipro team also offers ongoing support and maintenance services.; 7. Continuous Improvement: The team follows an agile approach, allowing for continuous improvement and adaptation of the solution as the business evolves.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Mendix
  • OutSystems
  • Netcall
  • Quickbase

Training

• Training service provided: Yes
• How the training service works: For training specifically in cloud, we have dedicated cloud academy which looks after training in Azure, GCP and AWS. Similarly, for low code no code platform training, we have dedicated training academy to train employees on such platforms.; We have a defined roadmap for each platform and based on that certain certifications are completed by employees. ; Wipro provides low-code training to its employees through a combination of in-house training programs, workshops, and hands-on experience. Here’s a brief overview:; In-House Training Programs: Wipro has developed comprehensive training programs that cover various aspects of low-code development. These programs are designed to equip employees with the skills they need to effectively use low-code platforms; Workshops: Wipro conducts regular workshops where employees can learn about the latest trends and best practices in low-code development. These workshops often include hands-on sessions where employees can practice what they’ve learned; Hands-On Experience: Wipro believes in learning by doing. As such, employees are given the opportunity to work on real-world projects where they can apply their low-code skills.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Wipro’s Low-Code team along with Wipro Full Stride Cloud team assists buyers in migrating to the cloud or between cloud services in several ways:; · Cloud Strategy Development: Formulate a comprehensive cloud strategy that aligns with their business objectives. This includes selecting the right cloud platform, determining the optimal cloud architecture (public, private, or hybrid), and planning the migration process.; · Application Development and Migration: Using low-code platforms, rapidly develop cloud-ready applications or re-architect existing applications for the cloud. The drag-and-drop interfaces and pre-built templates of low-code platforms simplify this process, reducing the time and effort required.; · Integration: Low-code platforms often come with built-in connectors for various cloud services. The team leverages these capabilities to ensure seamless connectivity and data flow between applications and cloud services.; · Data Migration: The team oversees the migration of data to the cloud or between cloud services.; · Testing and Optimization: Post-migration, the team conducts thorough testing to ensure all applications function correctly in the new cloud environment. They also monitor application performance and make necessary adjustments to ensure optimal operation.; · Training and Support: The team provides training & support to the buyer’s staff on managing and operating the new cloud environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Wipro’s Low-Code team employs a comprehensive approach to help buyers with quality assurance and performance testing. Here’s how they can assist:; Test Planning: The team begins by understanding the application’s requirements and defining the scope of testing. This includes identifying key functionalities to be tested, defining test objectives, and preparing a detailed test plan.; Test Development: Using low-code platforms, the team can quickly develop automated test cases. These platforms often come with built-in testing tools, making it easier to create and manage tests.; Test Execution: The team executes the test cases, closely monitoring the application’s performance under different conditions. They check for issues such as slow response times, errors, crashes, and other performance-related problems.; Issue Identification & Resolution: Any issues identified during testing are logged and prioritized for resolution. The team works closely with the development team to ensure these issues are addressed promptly.; Performance Optimization: Based on the results of the performance testing, the team may suggest optimizations to improve the application’s performance.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Wipro’s Low-Code team provides support for software services to its clients using a tiered support model, often referred to as L1, L2, and L3. Here’s how it works:; L1 Support: This is the first level of support, often known as “front-line support”. The L1 support team handles ticket creation and basic issues like user queries, common problems, and initial troubleshooting. They also provide guidance on the usage of the low-code platform. ; L2 Support: The L2 support team handles more complex issues that cannot be resolved by the L1 team. This includes advanced troubleshooting, bug fixing, and minor enhancements to the applications developed using the low-code platform.; L3 Support: The L3 support team handles the most complex issues that cannot be resolved by the L2 team. This includes major enhancements, complex bug fixes, and issues that require a deep understanding of the low-code platform’s internals. The L3 team often works closely with the low-code platform vendor to resolve these issues.

Service scope

• Service constraints: This is subject to detailed discussions with the buyer during the service conceptualization and scoping phases.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Based on the customer requirements, we design our SLA and adhere to the same.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Webchat is easily accessible through 3rd party websites i.e. low code platforms like Mendix, OutSystems. We enable clients in using such services to troubleshoot, clarify any doubts per their requirements.
• Support levels: Wipro’s Low-Code team provides support for software services to its clients using a tiered support model, often referred to as L1, L2, and L3. Here’s how it works:; L1 Support: This is the first level of support, often known as “front-line support”. The L1 support team handles ticket creation and basic issues like user queries, common problems, and initial troubleshooting. They also provide guidance on the usage of the low-code platform. ; L2 Support: The L2 support team handles more complex issues that cannot be resolved by the L1 team. This includes advanced troubleshooting, bug fixing, and minor enhancements to the applications developed using the low-code platform.; L3 Support: The L3 support team handles the most complex issues that cannot be resolved by the L2 team. This includes major enhancements, complex bug fixes, and issues that require a deep understanding of the low-code platform’s internals. The L3 team often works closely with the low-code platform vendor to resolve these issues.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mendix, OutSystems , Quickbase, Netcall

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS Management Systems
• ISO/IEC 27001 accreditation date: 19/9/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In alignment with UK Government's 25 Year Environment Plan, our approach has been rooted in the firm commitment to 'leave the environment in a better state than we found it.' We recognize the plan's comprehensive framework, which outlines goals across key areas such as clean air, clean and plentiful water, a reduced risk of harm from environmental hazards, and the adaptation to a changing climate. ; We take all the necessary steps which helps our clients to reduce their emissions. Our approach is built on three key pillars: ensuring we are delivering Sustainable Services, through Considered Delivery, as a Responsible Supplier. We will draw on our extensive experience and partnerships to ensure that our performance under any contract aligns with our commitment to minimizing environmental harm and maximizing positive environmental outcomes. ; We have made significant reductions in environmental impacts and committed through SBTi validated targets to achieve net zero Scope 1 and 2 carbon emissions by 2030 and Scope 3 emissions by 2040. We have committed to achieve 100% purchased renewable energy for all owned facilities by 2030. We have committed to improve our efficiency of freshwater usage per employee by 65% by 2030, with a target consumption of 70 litres per capital per day; and increase the proportion of recycled water in-use from 40% in FY23 to 60% in FY30. ; We will establish a Charter to embed sustainable ways of working aimed at minimising the environmental footprint of our delivery. We will organise specialist workshops to support stakeholders in fighting climate change. The approach is based on work Wipro has done with the Carbon Disclosure Project (CDP) supply chain programme. This allows suppliers to improve their decarbonisation efforts. We will measure, monitor, and report on the impact of social value throughout the lifetime of the Framework Agreement to the Authority.

  Covid-19 recovery

  We have committed $155M towards tackling Covid-19 pandemic. We have endeavoured to ensure minimal or zero loss of jobs and livelihoods of our suppliers and vendors who provide a range of contract services like housekeeping, security, etc. We have also enabled Work from Home, provided desktops and reimbursements for computer accessories, provided additional leave to our COVID-positive staff, facilitated isolation centres and organized vaccination camps for employees. We have collaborated with CSOs and the government to aid frontline workers and support underserved communities. Our comprehensive, on-the-ground response includes immediate humanitarian aid such as providing food and basic hygiene products, augmenting healthcare capacity and supporting livelihood regeneration initiatives in in 27 states and 3 UTs in India. We have ensured safety and comfort to our employees and their families by providing Financial Cover, Medical Support, Leave Cover and Vaccination support. We identified vulnerable communities such as daily wage earners, migrant workers, and waste pickers, especially those who do not have access to social security or government schemes/systems. Serving 594 million meals during the nation-wide lockdown — reached millions of people across 27 states and 3 union territories. Loss of livelihood has stranded many migrant workers and returnees. We provided support for the regeneration of livelihood for an additional 8.3 million people. Case in Point: The pandemic pushed The Highland Council employees to work from home while teachers and students transitioned online. Wipro worked with the Highland Council’s information and communication technology (ICT) service team to equip the Highland area with public Wi-Fi areas, secure networks, and devices for the Highland Council to conduct their work, and institute a helpline for those most vulnerable to the virus. This set the Highlands up for long-term connectivity and security that will outlast the pandemic.

  Tackling economic inequality

  Inclusion and diversity are intrinsic to Wipro’s business. We are committed to developing an inclusive supply chain that mirrors the communities and consumers it serves. We believe that diverse businesses should have an equal opportunity to compete for contracts and subcontracts held by Wipro. Wipro promises to support diverse businesses in all its business geographies by sourcing goods and services from diverse suppliers as much as possible. To deepen our engagements, we have launched two flagship programs to support small and diverse businesses, with the objective of strengthening businesses owned, managed, and operated by entrepreneurs belonging to historically under-represented communities. We carry out dedicated education outreach programs to socially underrepresented communities to ensure that they are digitally upskilled thereby improving their employability in the market. Our focus is on access to education for socially disadvantaged sections, with distinct attention on children with disability. Our work spans a wide range of physical disabilities and focuses on providing an inclusive, nurturing environment that empowers such children to navigate their unique challenges with dignity and confidence. ; Through Wipro Cares, we run social projects around the globe to build a just, equitable and a humane society. We volunteer, give, and empower the communities we live in. Through the ‘Generation’ program, we transform education into employment systems that prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Through the Wipro-Science Education Fellowship program, we have collaborated with educational institutions across the US and UK to build teacher capacity in STEM education, encouraging young people from underserved communities to pursue STEM careers. We have partnered with King’s College London and Sheffield Hallam University to strengthen their STEM and Teacher Education programs. Over 115 teachers and mentors have benefitted along with thousands of students.

  Equal opportunity

  Wipro is present across 65+ countries represented by over 2,40,000 employees with diverse backgrounds, ethnicities, nationalities, and points of view. Wipro is firmly committed to the policy of providing and promoting equal employment opportunity(EEO) for all of its employees and comply with all state and local laws and regulations that prohibit employment discrimination on the basis of age, race, creed, colour, gender, marital, status, national origin, religion, disability, sexual orientation, gender identity, gender expression, protected veteran status and any other characteristic protected by applicable federal, state or local laws or regulations. Wipro has developed a written Affirmative Action Program, which sets forth the policies, practices, and procedures, which the company is committed to applying to ensure that its policy of non-discrimination and affirmative action for minorities, women, qualified individuals with disabilities and qualified protected veterans is accomplished. Wipro has also appointed an EEO officer to ensure dissemination and implementation of equal employment opportunity and affirmative action throughout all levels of the company. We continually strive to provide our employees with competitive and innovative compensation packages. Our benefits program provides a range of options for better financial and social security. Wipro has been included for 4 consecutive years in Bloomberg Gender-Equality Index (GEI). Wipro has received a score of 100 in the Corporate Equality Index, by the Human Rights Campaign Foundation. Wipro has been recognized as ‘Disability Confident Committed Employer’ in the UK. This is a government certification in the UK for making sustained efforts to strengthen disability inclusion. Recognized as one of the Best Places to Work for LGBTQ+ Equality by the Human Rights Campaign Corporate Equality Index 2022. Wipro SEF (Science Education Fellowship) program in the UK improves STEM education by developing strong leadership and instruction skills in teachers serving disadvantages communities, especially in geographies with low social mobility.

  Wellbeing

  At Wipro, the well-being and safety of our employees is of utmost importance. We are committed to providing a safe, healthy, and hygienic work environment for all our employees, contractors, customers, and visitors at our premises. We also extend our commitment across our value chain through our partners and suppliers. ; The well-being of our Employees is an area of strategic importance to us. Our employee wellness programmes cover three board areas: physical, emotional, and financial well-being. ; Physical: Wipro provides a safe and healthy workplace for all employees. We conduct periodic and annual assessments of our offices, employees, stakeholders, and service providers as a part of this process. All campuses maintain a conducive work environment in line with international standards. Environment, Occupational Health & Safety (EHS) management systems in our campuses conform to international standards such as 14001& 45001 and are certified by accredited third-party agencies. ; Emotional: We have partnered with leading global employee assistance program (EAP) providers across the globe. It enables employees to reach out to counsellors 24x7 in-person and on the phone to seek assistance for issues in their personal or professional life. We conducted multiple sessions on topics including COVID-19, Working from Home and mental Well-being to enable employees to cope with the new ways of working and remain emotionally intense. Critical policy changes in the Financial Year include leaves, medical assistance, and insurance. ; Financial: We continually strive to provide our employees with compensation packages commensurate with their skills and experience per local laws. Our salaries are determined by market prices and the cost of living in a particular city/state/country. This approach ensures that we pay fairly and justly to all employees, maintaining a certain standard of living.

Pricing

• Price: £120 to £1,745 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector-uki@wipro.com. Tell them what format you need. It will help if you say what assistive technology you use.