The SaaSy People

Zendesk - Professional Services

Whether you're looking to use Zendesk for the first time and want to ensure it's fully configured to meet your specific needs, or you're already using Zendesk and want to optimise your setup to get the best ROI.

Wherever you are in your Zendesk journey, we can help.

Features

• Zendesk setup
• Zendesk optimisation
• Zendesk configuration
• Zendesk dashboards & reporting
• Zendesk data migration
• Zendesk training
• Zendesk adoption
• Zendesk licenses

Benefits

• Expedite ROI
• Train Users Quickly & Easily
• Scale Usage
• Reduce Deployment Time
• Reduce Risk
• Eliminate Unnecessary Spend
• Accelerate Time-to-Value
• Enhance Collaboration
• Increase Efficiency
• Foster a Culture of Continuous Improvement

£1,099 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at reece@thesaasypeople.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

210387573950315

Contact

Reece Couchman
01213129919
reece@thesaasypeople.com

Planning

• Planning service: Yes
• How the planning service works: We provide full planning and project management for deploying Zendesk including data migration, configuration, UAT and training.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Zendesk

Training

• Training service provided: Yes
• How the training service works: We provide training as part of the project and also as an ongoing subscription for onboarding new users etc.
• Training is tied to specific services: Yes
• Services the training service works with: Zendesk

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can migrate data from any existing platforms in use to Zendesk quickly and easily.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Zendesk

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All projects are complimented with a full QA and UAT process.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide a retainer agreement for a specific number of hours per month that unlocks on demand access to our team of certified Zendesk experts.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Full testing completed via Zendesk.
• Support levels: We provide one support level for all Zendesk customers, along with an Account Manager.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Zendesk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: 24/5/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  We partner with Ecologi to offset our carbon emissions - you can view our virtual forest at https://ecologi.com/thesaasypeople

  Wellbeing

  We provide Perkbox and BUPA to employees, this includes mental health support and on-demand access to GP via video call.

Pricing

• Price: £1,099 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at reece@thesaasypeople.com. Tell them what format you need. It will help if you say what assistive technology you use.