ITAM WORX LIMITED

ITAM / SAM / SaaS / Cloud Technology Services

We provide IT Asset Management best of breed technology to automatically discover and manage an organisation’s IT assets—including SaaS applications and cloud platforms—delivering trustworthy data for smarter decisions. We implement, train, and support your teams to help optimise spend, maximise value, and minimise risk across your IT estate.

Features

• Automated, accurate inventory and IT asset usage data
• Have full visibility of all your assets in one place
• Manage Software and Hardware assets across hybrid environments
• Manage and right-size software agreements before renewal
• Understand how your installations and usage compares to your licenses
• Optimise IT spend, reduce costs, mitigate risk and drive value
• Manage SaaS applications and Shadow IT
• Use accurate data to make informed business decisions
• Visibility of assets that have known vulnerabilities/EOL software
• Technology includes, Snow / Flexera, Lansweeper, Licenseware plus more

Benefits

• Transparency of IT Assets across the organisation
• The ability to see real-time compliance positions
• To be able to plan for risk mitigation
• Understand Wasted Spend and renegotiate contracts
• To be able to make informed business decisions
• Protection and defence against vendor audits with defined processes
• Eliminating overspend on unused software
• Control and management of assets throughout its lifecycle
• Safer operational control of infrastructure by knowing what you have
• Avoid reputational damage and provide better financial planning

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

210928648280578

Contact

Sales
01604271055
sales@itamworx.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ITAM Technology implementation and Support services; ITAM Process Maturity Services; ITAM Optimisation Services; ITAM Managed Services
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: System requirements and pre-requisites will be made available to all buyers
• System requirements: System requirements will be made available to all buyers

User support

• Email or online ticketing support: Yes
• Support response times: Priority 1 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours to response - <4 business hours resolution; Priority 2 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <8 business hours resolution; Priority 3 - M-F 09:00 - 17:00 (ex. Bank Holidays) <2 business hours response - <16 business hours resolution; Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 - An unplanned Interruption of Service availability whereby all services are unavailable to all users; Priority 2 - Interruption of some elements of the service but the service is still available; Priority 3 - Interruption of some elements of the service but only affecting a single user or a small team; Change Requests - M-F 09:00 - 17:00 (ex. Bank Holidays) <24 hours business hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our Technology Services Bundle is designed to take you from rollout to long-term success. It includes end-to-end tech implementation to get your solution deployed smoothly, best-practice system configuration to align the platform to your processes from day one, and tailored training to ensure your team is confident and self-sufficient. After go-live, we provide ongoing annual technical and operational support to keep everything running reliably, adapt to changes in your environment, and help you continuously improve outcomes. The result is a well-configured system, higher adoption, and a support partner you can rely on—so your technology stays optimized and your teams stay focused on delivering value.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our Exit Planning and Offboarding service ensures a smooth, secure transition when it’s time to end or change services. We provide a structured plan that covers timelines, responsibilities, and risk management, along with clear documentation and knowledge transfer to your internal team or new provider. We support data handover guidance, ensure appropriate access removal and credential deprovisioning, and help confirm any final configuration or operational requirements are wrapped up properly. The result is minimal disruption, maintained continuity, and confidence that your technology and processes are transitioned cleanly and responsibly.
• End-of-contract process: Additional cost would be if Customer needed bespoke reporting not included as standard
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: All information on software installations, usage, users, computers, mobile devices, licenses, and agreements is managed in the user interface and can exported in reports as needed.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Available upon request
• API: Yes
• What users can and can't do using the API: Using authenticated API access, users can connect to upstream data sources (where supported), automate data retrieval (e.g., inventories, applications, devices, cloud/SaaS usage and cost data), and export normalized datasets into BI tools, ITSM, CMDBs, or data lakes. Users can also drive certain operational actions via API—such as creating/updating records, assigning ownership/metadata, applying tags/labels or business mappings used for showback/chargeback, and triggering or managing approved workflows (varies by product/module).
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Leading ITAM technologies have the ability to customise the data within the tools to meet the customers requirements if the functionality is not out the box.

Scaling

• Independence of resources: Vendors ensure resource independence through a combination of scalable architecture and workload management controls common across leading ITAM platforms. Capacity is continuously monitored and scaled to match demand, with compute, storage, and integration workloads balanced to prevent contention. Where applicable, environments are logically separated and governed by quotas, priority rules, and rate limiting so heavy usage by one customer or team does not degrade performance for others. We also use proactive performance testing, alerting, and service-level targets to maintain consistent user experience during peak periods.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Market leading ITAM, SaaS and Cloud Technologies

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Our solutions allows for the customer to export their data either via system generated alerts, user configured notifications or customisable reports
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Most leading ITAM tool vendors guarantee high service availability for their cloud services, typically measured monthly and defined in a formal Service Level Agreement (SLA). Availability is usually expressed as a percentage of total time the production service is accessible (often excluding pre-announced maintenance windows and issues outside the vendor’s control, such as customer network failures or force majeure events). This would be ITAM Technology specific and available upon request for chosen vendor.
• Approach to resilience: Where the solution is hosted by the ITAM technology vendor, resilience is provided through the vendor’s cloud architecture (for example, multi-zone/region design, redundancy, backup, and disaster recovery capabilities) and their published security and availability commitments.
• Outage reporting: For outage detection, reporting, and communications, we rely on the ITAM technology vendor’s incident management and status reporting processes for the hosted service. This typically includes service health monitoring, incident classification, regular updates via a status page/support notifications, and post-incident reporting (for example, root cause and corrective actions) in line with the vendor’s SLA. We coordinate with the vendor and the customer to ensure timely escalation, stakeholder updates, and clear actions during and after any outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Access restrictions in management interfaces and support channels: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Details available upon request depending on chosen ITAM Technology vendor the buyer choses

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We have implemented technical controls aligned to the Cyber Essentials requirements, including boundary firewalls, secure configuration of systems, user access control, malware protection, and timely application of security updates. These controls are supported by documented policies such as Acceptable Use, Password, Access Control, and Device Security, with associated procedures governed by a formal change management process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Incident management type: Supplier-defined controls
• Incident management approach: Details available upon request depending on chosen ITAM Technology vendor the buyer choses
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Details available upon request depending on chosen ITAM Technology vendor the buyer choses

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 63a0571a-a13f-40ee-9ada-093973350b08
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@itamworx.com. Tell them what format you need. It will help if you say what assistive technology you use.