CACI LIMITED

Impulse - Education Management Information System

Impulse is a complete, modular, web-based education management system that enables greater efficiency by using a centralised, core pupil record. Impulse provides a holistic view of a child's educational needs, activity and their life circumstances, through advanced reporting functionality, portals and dashboards, with optimised mobile accessibility.

Features

• Single application database with centralised pupil record for all services
• Flexible and modular design tailored to education department requirements
• Configurable dashboards with drill-down reporting and analytics
• Secure web portals access for parents, schools, and professionals
• Web-based, mobile optimised with self-service & service redesign
• Supports statutory compliance and multi-user secure access
• Admissions, Transfers, Appeals, SEND/ALN, Referrals, Early years, EHCP viewer
• Education Psychology, Child Protection, Results, Tracking, Governors, Online PEP, Post16
• Welfare, Benefits, Family Information Service, Virtual Schools (LAC attendance/exclusions)
• Powerful HUB data-matching engine that synchronises, cleanses data

Benefits

• Dramatically improves internal processes, affordably and efficiently
• Broadens view of child’s journey through the education system
• Improves integration and quality of data from other agencies
• Robust, mature system which works excellently at scale
• Multi-professional case management; supports better collaboration to safeguard children
• Intensive support provided by Trusted Advisors with domain expertise
• Excellent value for money with tangible time-saving results
• Experienced people, methodology and values; more effective implementation
• Intuitive data recording; multi-lingual capability
• Advanced analytics, dashboards, visualisations using live data (with drilldown)

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

211022135215327

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
bid.team@caci.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None, other than internet access
• System requirements: Appropriate browser enabled device and connection to the internet.

User support

• Email or online ticketing support: Yes
• Support response times: CACI provide web support and a helpdesk portal 24/7 to process customer issues, requests for support and software changes.; ; ChildView is a highly secure and available system and several aspects of the application are business-critical, so we aim to deliver maximum uptime. ; ; Application and technical support is available 09.00 to 17:30 and at other times by arrangement. If a serious fault (Severity 1 & 2) is reported within these core hours, and the system is not available or unusable, we will immediately respond and diagnose the issue using our technical consultants. This is typically within two hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: CACI have reviewed inclusive features in MS Teams:; ; - Users with vision impairments can get shared content on their own devices. This lets them use their favorite assistive technologies, such as a screen reader or magnifier; - Users with hearing impairments can get transcription services in real time, through Communication Access Realtime Translation (CART)
• Onsite support: Yes, at extra cost
• Support levels: All CACI’s customers receive a comprehensive support package as standard. This is included in the annual support and maintenance charge. Support is an area CACI is confident it over performs in; it’s constantly cited as one of the reasons why our customers partner with us, and why they stay with CACI. ; ; All customer customer care consultants are attuned to the numerous aspects of education process and practice having worked in the domain. They talk the same language, appreciate the context and detail and know how important it is and are committed to turning technical issues around quickly when they are affecting a child’s life. ; ; Although our Service Level Agreement (SLA) is focused on service requests, >80% of our support time is spent providing advice to help customers optimise their use of Impulse and its diverse features. We are proud of this level of engagement and certain this is a uniquely beneficial feature of our service, compared to other providers. ; ; CACI regularly engage with our userbase. We hold regional user conferences, webinars, workshops and actively encourage our userbase to engage with each other, both to share best practice and to communicate in relation to CACI’s services and the development of Impulse.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: CACI will confirm all customer requirements for configuration and implementation, including training, as well as a service start date. ; ; Typically, we offer an initial onsite kick-off meeting with the customer at a suitable location (onsite or virtual) and agree the method and types of users to receive training; this will depend on the customer service needs, number and location of users that require training. ; ; ChildView training sessions are designed to be interactive and are delivered by knowledgeable and experienced consultants, with in-depth knowledge of the solution. Full training documentation will be supplied, as well as user and how-to guides, regular advice notices and webinars.; ; We continuously improve our software design, implementation, testing and deployment processes. We provide a complete service to manage ChildView, software upgrades and data backups, for example, to fully comply with statutory application and security requirements etc. Up to 3 service pack updates are scheduled in consultation with the customer annually
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The embedded reporting tools allow for full data extracts by the user. Where applicable and as needed, CACI can be commissioned to assist with the extraction as agreed on a case by case basis. As an option, CACI can provide additional (costed) services for Certified Drive Erasure or Disk Destruction through independent 3rd parties.
• End-of-contract process: If a customer chooses not to renew, and once written confirmation is received, we will supply an estimate of effort and costs, agree a date on which we are to carry out the data extract. Once carried out it is then securely provided to the customer.; ; Upon confirmation that all is in order, we then clear Impulse and shut it down, providing written confirmation to the customer that this has taken place and that we have securely destroyed all their data.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The standard Impulse solution works on mobile devices such as tablets and mobiles. Reporting Dashboards and Portals are fully optimised and able to be viewed on devices such as mobile telephones and tablets etc.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: There is a secure, device-adaptive web browser interface to the service.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Testing has been carried out in order to meet specific customers requirements to assist their users with specific accessibility needs e.g. JAWS. CACI has experience of tailoring visual displays for users with visual impairment, for example. Upon contract start CACI's team will discuss any specific requirements before Impulse is implemented.
• API: Yes
• What users can and can't do using the API: Impulse can interface and integrate with a range of modern systems. We can provide straightforward integration with Electronic Document And Records Management System (EDRMS) using available webservices; ; CACI can reference examples of common standards education system interfacing and integration, for example, automatic updating of education training attendance and attainment from schools, care status and looked after children's placements, police notifications etc. ; ; In addition to offering generic interfacing we offer advanced data matching and inter-operability with other 3rd party systems using the Connect application. We have also developed RESTful interfacing with Impulse to enable interfacing with mobile software devices as well as for other purposes.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Impulse can be customised at a service level to include a number of different modules, generate specific reporting, dashboards, user permissions and role-based settings. ; ; Users can also customise their personal dashboard, generate specific reports and include / remove certain windows and sections of information based on relevance to the users work. ; ; We also offer systems integration options. These are configured as options and require the Impulse Hub matching and systems integration product. The number and type of feeds to Local, Regional and Government systems is virtually unlimited.

Scaling

• Independence of resources: Regular testing and enhancements to our service and hardware are conducted. Up-time and performance assurances are provided in our SLAs.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics can be provided on usage of Impulse with various user-defined variables.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Impulse uses an integrated reporting and filtering system for users to define precisely the data that users want to extract themselves.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: CACI use a mixture of these protection protocols across the CACI network, relating to different projects and the scale / security levels required.

Availability and resilience

• Guaranteed availability: We guarantee 98% availability, using the following definitions:; ; • Network resilience is defined as recovery in less than 2 hours; • Physical Machine resilience is defined as less than 5 minutes ; • Virtual Machine resilience is defined as less than 15 minutes; • Data Center recovery is defined as less than 1 hour (if secondary site option purchased)
• Approach to resilience: All CACI solutions are highly resilient and hosted within a Tier-3 data centre data proving a very high degree of redundancy including: ; ; Multiple independent network fibre rings provide redundancy in connectivity ; ; N+1 Close Control Unit air conditioning provides redundancy in internal environment management Multiple, disparate 20Mva power feeds from a local power station vastly reduce the likelihood of a power interruption ; ; In the unlikely event of a power interruption, N+N Uninterruptable Power Supply (UPS) systems, combined with three backup diesel generators that are kept warm and able to take up the load from the UPS within five minutes, provide a great degree of redundancy to the power supply. ; ; The solution utilises HP blade server architecture with redundant blades, power, and networks. ; ; CACI’s enterprise storage solution is architected to eliminate any single point of failure (hardware or software) in the system. To mitigate single points of failure at the hardware layer, the system is designed with redundant components, including redundant power domains. ; ; CACI use highly resilient cloud-based collaboration tools such as Outlook, SharePoint, and Teams to provide support to our services.
• Outage reporting: In the unlikely event of service outage an email alert would be sent to the user(s) from CACI Customer Care Team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password plus internal processes, audited in accordance with ISO 9001 and ISO 27001 protocols.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CACI also holds Data Seal.; CACI are registered with the ICO under the Network and Information Systems (NIS) Directive.; Additionally, CACI holds ISO/IEC standards in 9001:2015 Quality Management Systems (QMS), ISO/IEC 20000-1 Service Management System (SMS) and ISO/IEC 14001 Environmental management (EMS).
• Information security policies and processes: Systems installed on highly available hardware in CACI owned data centres, backed up nightly on offsite encrypted media, patched regularly, Protected by high-end firewall systems, intrusion detection and antivirus systems.; ; CACI have an Information Security Management System (ISMS) containing a set of policies, procedures, and technical controls for systematically managing sensitive data, systems, and processes. The foundation of our ISMS is designed aligned to ISO27000. We have also adopted the security best practices detailed within the National Cyber Security Centre’s 14 Cloud Security Principles, 10 Steps to Cyber Security and 12 Supply Chain Principles along with the Government’s Technology Code of Practice into our Information Security Management System (ISMS) forming part of BAU. CACI maintains a Risk Management programme. We maintain ongoing initiatives to help minimise risks associated with human error, theft, fraud, and misuse of facilities. These initiatives include screening, confidentiality agreements, security awareness education and training, and enforcement of disciplinary actions. Regular audits and KPI metrics are used to monitor and demonstrate compliance and continued effectiveness of CACI’s ISMS.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documented change management systems form part of ISMS. Major/significant changes are peer reviewed and approved by the change advisory board (CAB) which delivers support to a change management team by approve, assess, prioritise the requested changes.; ; All changes are subject to our Change Control Policy. Where there’s the possibility of an impact to user activity, the appropriate stakeholders are notified for feedback.; ; Changes are then forwarded to Change managers for CAB approval, who append plans when appropriate.; ; Robust systems acceptance testing processes have been established for all new information systems, upgrades and new versions, conducted by dedicated quality assurance team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Independent penetration testing is conducted annually. Regular vulnerabilities scans are conducted utilising the Nessus vulnerability scanning product. CACI’s in-house cloud hosting solution has an independent IT Health Check and approved for government PSN standards. ; ; Deployment of service packs / updates are in accordance with ISO27001 policy; first to a test group then after a successful testing period deployed to the remainder. Critical patches are applied immediately. Systems / applications are routinely updated/ patched to the latest release levels to ensure best practices for security via leading security applications, alerts, publications to counter new / emerging threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Robust security logging and alerting controls are in place to capture events in order to prevent security incidents and malpractices, including Active Directory, Intrusion Protection System (IPS) and Data Loss Prevention (DLP). ; Solutions are also in place to monitor systems and alert administrators of possible capacity, and resource problems.; Logs are stored centrally and reviewed on a daily basis. ; CACI has robust and mature incident response plans and processes and business continuity management to minimise the impact of a cyber-security attack or incident. ; Our Security Teams consultants are available 24/7 to react and respond to critical security and infrastructure events.
• Incident management type: Supplier-defined controls
• Incident management approach: All employees are required to report any real, perceived, or potential security incidents that may affect the confidentiality, integrity, or availability of data. ; All Security Incidents are recorded in-line with our Security Incident Policy and Response Procedure, for each incident a root cause analysis is conducted, a corrective action undertaken, and a preventative action will be implemented to prevent or reduce the probability of the incident reoccurring in the future.; CACI’s cyber security management programme includes cyber incident response plans, advanced technical controls, operation resilience and business continuity management to minimise the impact of a cyber-security attack or incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • NHS Network (N3)
  • CACI provide connectivity to DfE eligibility checking service.

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: Tuesday 11 April 2006
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all CACI services, offices, and data centres.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Group Ltd
• ISO 9001 accreditation date: Friday 30 March 2001
• What the ISO 9001 doesn’t cover: The following services are not covered by our ISO 9001 certification:; Acorn Datasets, Paycheck and StreetValue; Individual Level Data - Demographic Propensity Models and Financial Lifestage Segmentation; Insite ; Pin Routes
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2bca6ecb-5ff5-4d86-8fca-97c234b2ebd5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1ee56f96-0fae-4a36-a7e4-618bd3a1c940
• Other security certifications: Yes
• Any other security certifications: Data Seal

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.