DATASUMI LTD

Continuous Innovation Support

The Continuous Innovation service collaborates with government agencies to explore and implement new applications, assess advancements in generative AI, and enhance public service delivery. This service integrates digital, AI, and data innovations by promoting ongoing education and improvement.

Features

• Partnership with government agencies to pioneer novel applications.
• Testing of the latest generative AI advancements.
• Spearheading innovation in public service provision.
• Ongoing education and enhancement environment.
• Integration of digital, AI, and data innovation.
• Collaborative research and development initiatives.
• Continuous improvement of AI technologies.
• Consultancy on AI implementation strategies.
• Access to cutting-edge AI solutions.
• Compliance with government regulations and standards.

Benefits

• Improved public service provision through innovative technology.
• Increased operational efficiency and cost savings.
• Stay ahead of the curve in terms of technological advancements.
• Enhanced decision-making capabilities for government agencies.
• Better data management and analysis.
• Compliance with legal requirements and regulations.
• Improved public trust and confidence in government services.
• Increased transparency and accountability.
• Fostering a culture of innovation within the public sector.
• Competitive advantage through access to cutting-edge AI solutions.

£875 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

211324498217692

Contact

Datasumi Team
+442045770319
accounts@datasumi.com

Planning

• Planning service: Yes
• How the planning service works: When it comes to implementing cloud hosting or software services, we understand that buyers need a clear and well-thought-out plan in order to ensure a smooth transition and avoid any potential disruptions. That's why our service includes comprehensive implementation planning, tailored to the specific needs of each buyer.; ; Firstly, we work closely with buyers to identify their unique requirements and goals for cloud hosting or software services. We take into account factors such as data security, scalability, and cost-effectiveness, and provide recommendations on the most suitable solutions to meet those needs. From there, we develop a detailed implementation plan that outlines each step of the process, from migration to ongoing maintenance. This plan includes clear timelines, milestones, and responsibilities, ensuring that all parties are aware of their roles and expectations.; ; Throughout the implementation process, we provide ongoing support and guidance, addressing any issues or concerns that may arise. We also offer training and education to ensure that buyers have the necessary knowledge and skills to effectively manage their cloud hosting or software services. By providing a clear plan and ongoing support, we help buyers successfully implement cloud hosting or software services, maximizing their benefits while minimizing potential risks.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our Continuous Innovation service, we prioritize education and skill-building to ensure that buyers are able to effectively manage their cloud hosting or software services. We offer comprehensive training programs that cover all aspects of cloud technology, from basic concepts to advanced features. Our training sessions are designed to be interactive and engaging, allowing participants to ask questions and gain hands-on experience with the tools and platforms they will be using.; ; Our trainings cover a wide range of topics, including data security, scalability, and cost-effectiveness. We also provide guidance on best practices for cloud management and maintenance, helping buyers to optimize their technology investments and ensure long-term success. Our training programs are tailored to the specific needs of each buyer, ensuring that participants have the knowledge and skills they need to effectively manage their cloud hosting or software services.; ; We believe that ongoing education is critical to the success of any cloud implementation, and we are committed to providing our buyers with the resources they need to stay up-to-date on the latest advancements in cloud technology.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As part of our Continuous Innovation service, we provide comprehensive support for a wide range of cloud hosting and software services. Our support encompasses all aspects of cloud technology, from initial implementation to ongoing maintenance and optimization. We work closely with buyers to understand their unique needs and goals, and provide tailored solutions that are designed to help them achieve success in the cloud.; ; Some of the cloud hosting and software services we support include:; ; * Infrastructure as a Service (IaaS); * Platform as a Service (PaaS); * Software as a Service (SaaS); * AI-powered applications and platforms; * Big Data analytics tools and platforms; * Cloud security and compliance solutions; ; Our support includes ongoing monitoring and maintenance, ensuring that cloud hosting and software services are running smoothly and efficiently. We also provide proactive problem resolution, identifying and addressing issues before they become major concerns. Our team of experts is available 24/7 to provide guidance and assistance, ensuring that buyers have the support they need to succeed in the cloud.

Service scope

• Service constraints: Yes, there are a few constraints that buyers should be aware of when it comes to our Continuous Innovation service. While we strive to provide comprehensive support for all aspects of cloud hosting and software services, there may be some limitations depending on the specific needs and requirements of each buyer.; ; For example, while we offer remote support for many issues, there may be cases where on-site support is required. Additionally, our service may not cover all third-party applications or platforms, so buyers should check with us to ensure that their specific needs are covered.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support levels up to 24 by 7 can be agreed per order in line with customer needs, with initial response times as low as one hour, during support availability periods. Weekday and weekend support can be different or identical as determined by customer need and as agreed in our Service Management Definition.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat, We support assistive technology users through Zendesk
• Support levels: Support requirements are discussed and agreed upon based on client business requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In combating climate change, Datasumi will elevate its service provision by embracing sustainability initiatives and bolstering environmental resilience. Taking cues from Google Cloud's ambitious targets of operating solely on renewable energy and aiming for 24/7 carbon-free energy by 2030, Datasumi can set similar benchmarks to curtail its carbon footprint and champion sustainable practices across its operations. By harnessing technology to bolster sustainability endeavors and democratizing earth-centric data for informed decision-making, Datasumi can empower organizations to make data-informed choices that bolster climate resilience. Moreover, aligning with social value themes centered on responsible consumption and production, as delineated in the Social Value Model, can underscore Datasumi's dedication to environmental stewardship and sustainability within its service offerings.; ; By integrating these strategies into its services, Datasumi not only actively contributes to the global battle against climate change but also fosters a more sustainable future. Through a concerted focus on renewable energy adoption, carbon footprint reduction, and promoting eco-conscious practices, Datasumi can position itself as a leader in environmentally responsible service provision. By aligning with sustainability goals and leveraging technology for positive environmental impact, Datasumi can play a pivotal role in advancing climate action and fostering a greener, more sustainable digital landscape.

  Tackling economic inequality

  In addressing economic inequality through its service provision, Datasumi will focus on initiatives that promote equal access to economic opportunities, support small and medium-sized enterprises (SMEs), and foster diversity within the supply chain. By aligning with social value themes that aim to reduce economic disparities, Datasumi can contribute to creating a more inclusive and equitable business environment. Drawing inspiration from the Social Value Model's emphasis on creating new businesses, jobs, and skills, Datasumi can implement programs that facilitate entrepreneurship, job creation, and skills development for underrepresented groups. Additionally, by supporting educational attainment relevant to contracts, providing training schemes to address skills gaps, and promoting sector-related skills growth, Datasumi can help bridge the economic divide and empower individuals from diverse backgrounds.; ; Furthermore, by structuring supply chain selection processes to ensure fairness and diversity, encouraging innovation and disruptive technologies, and promoting collaboration throughout the supply chain, Datasumi can actively contribute to reducing economic inequality. Embracing scalable methods for modernizing delivery, supporting apprenticeships and industry placements, and fostering a fair and responsible approach to working with supply chain partners can further enhance economic inclusivity within its service provision. By adopting these strategies and aligning with initiatives that prioritize economic equality, Datasumi can play a pivotal role in fostering a more level playing field for businesses of all sizes and backgrounds within the ecosystem.

  Equal opportunity

  In the context of equal opportunity, Datasumi enhances its service provision by focusing on promoting diversity, inclusion, and equitable access to opportunities. By aligning with social value themes that prioritize equal opportunities, Datasumi can contribute to fostering a more inclusive and fair society. Drawing inspiration from the Social Value Model's emphasis on supporting local communities in managing and recovering from the impact of COVID-19, Datasumi can implement initiatives that facilitate employment opportunities, re-training programs, and workforce diversity. Additionally, by actively engaging in activities that promote equal access to resources, education, and employment opportunities, Datasumi can demonstrate its commitment to social responsibility and equitable practices within its service provision. Through a concerted effort to prioritize equal opportunity initiatives, Datasumi can play a significant role in advancing social equity and inclusivity within the ecosystem.

  Wellbeing

  In addressing employee wellbeing, Datasumi will elevate its G-Cloud service provision by prioritizing initiatives that promote mental health, work-life balance, and overall employee wellness. By aligning with social value themes that emphasize wellbeing, Datasumi can contribute to creating a supportive and healthy work environment for its employees and clients. Drawing inspiration from leading companies that prioritize employee wellbeing, such as Microsoft's focus on mental health support and flexible work arrangements, Datasumi can implement similar programs to enhance the overall wellbeing of its workforce. By fostering a culture of mindfulness, resilience, and work-life balance, Datasumi can empower its employees to thrive both professionally and personally.; ; Furthermore, by incorporating features in its G-Cloud services that prioritize user experience, accessibility, and data privacy, Datasumi can contribute to the overall wellbeing of its clients. Ensuring that services are user-friendly, secure, and aligned with best practices in data protection can enhance the mental and emotional wellbeing of users who rely on these technologies for their daily operations. Additionally, by promoting digital wellness practices and providing resources for managing screen time and technology usage, Datasumi can support clients in maintaining a healthy relationship with technology.; ; By integrating these wellbeing-focused initiatives into its G-Cloud services and organizational culture, Datasumi can foster a holistic approach to wellbeing that benefits both its employees and clients. Prioritizing mental health support, work-life balance, user experience, and data privacy can create a positive impact on overall wellbeing within the workplace and the digital ecosystem at large.

Pricing

• Price: £875 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@datasumi.com. Tell them what format you need. It will help if you say what assistive technology you use.