ONE PLUS ONE MARRIAGE & PARTNERSHIP RESEARCH

Getting on Better

Getting on Better is a digital service supporting local authorities to deliver relationship and parenting support. It provides evidence-informed learning, practitioner-led delivery options and reporting tools, enabling local areas to engage families and build workforce capability through a flexible, scalable platform.

Features

• Digital learning platform accessible via web browser
• Practitioner e-learning modules supporting workforce development
• Evidence based online digital courses for parents accessed remotely
• Secure role-based access for practitioners and local authority staff
• Configurable content aligned to local service delivery models
• Built-in reporting dashboards for engagement and usage data
• Supports individual, group, face-to-face and remote delivery
• Centrally managed content updates without local installation

Benefits

• Support practitioner confidence through structured e-learning
• Enable parents to access support online at their convenience
• Deliver consistent relationship and parenting support across services
• Reduce implementation time using a ready-to-use digital platform
• Monitor uptake and engagement to support local reporting
• Support flexible delivery across in-person and remote settings
• Scale delivery across teams without additional infrastructure
• Maintain up-to-date content aligned with evidence and policy

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at verity.glasgow@oneplusone.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

211333308653871

Contact

Verity Glasgow
020 3096 7871
verity.glasgow@oneplusone.org.uk

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is delivered as a web-based application and requires a modern web browser and internet connection. Planned maintenance is carried out outside core working hours where possible and communicated in advance. There are no specific hardware requirements, local installations or customer-managed infrastructure dependencies.
• System requirements:
  • Modern web browser (Chrome, Edge, Safari or Firefox)
  • Internet connection capable of streaming video content
  • JavaScript and cookies enabled in browser settings

User support

• Email or online ticketing support: Yes
• Support response times: Support requests are handled via a shared email inbox during UK business hours, Monday to Friday. We aim to acknowledge queries within 1 working day and respond within 2 working days. Response times may be longer at weekends and public holidays.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: The service includes a single standard support level at no additional cost. Support is provided via a shared email inbox during UK business hours, Monday to Friday. This support covers access issues, general usage queries and incident reporting.; ; There are no tiered or premium support options. Support is included within the service price.; ; The service does not include a dedicated technical account manager or named cloud support engineer. Operational and technical issues are managed by the OnePlusOne delivery team, with escalation internally where required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are supported to get started through a combination of online onboarding, guidance materials and practitioner training.; ; For commissioning organisations, onboarding includes account setup, access to digital resources, and introductory guidance on how the service is structured and used.; ; Practitioners are supported through self-guided e-learning modules, written guidance, and session plans explaining how to use the tools and resources with families. Where included in the purchased package, live online or face-to-face training is provided to support workforce capability and confidence.; ; Clear written documentation and guidance are provided to support day-to-day use, and users can contact the support team via email for assistance during onboarding and beyond.; ; No specialist technical setup is required by the buyer, and the service is designed to be straightforward to access and use via a standard web browser.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is designed to be clear, structured and easy to read, using plain language and consistent formatting.; ; Online documentation is provided via web pages that are compatible with modern browsers and assistive technologies. PDF documents are structured to support readability, including clear headings and logical ordering of content.; ; While documentation has not been formally certified against a specific accessibility standard, accessibility considerations are taken into account during development and feedback from users is used to improve clarity and usability.
• End-of-contract data extraction: At the end of the contract, users can request a data extract by contacting OnePlusOne via the designated support email address.; ; Data relating to usage, participation and reporting will be provided in commonly used formats such as CSV or PDF, as appropriate to the data held and the reporting agreed within the contract.; ; Data extraction is carried out securely and in line with data protection requirements. Any personal data included will be limited to what is necessary and permitted under the contract.; ; Following successful data extraction and confirmation from the buyer, data will be securely retained or deleted in accordance with OnePlusOne’s data retention policy and applicable data protection legislation.
• End-of-contract process: At the end of the contract term, access to the service will end unless the buyer chooses to renew or extend the agreement.; ; As part of the standard contract price, OnePlusOne will support a reasonable end-of-contract handover, including responding to queries, confirming service closure, and providing agreed reporting or data extracts on request in commonly used formats.; ; Any personal or sensitive data will continue to be handled in line with data protection legislation and OnePlusOne’s data retention and deletion policies. Data will be securely retained or deleted following contract end, as agreed with the buyer.; ; Additional or non-standard requests (for example, bespoke reports, additional data manipulation, or extended data retention beyond standard timeframes) may be subject to additional charges, which would be agreed in advance with the buyer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is accessed via a responsive web interface and can be used on mobile devices and tablets as well as desktop computers. Core functionality and content are the same across devices. The user interface adapts to smaller screens, which may affect layout and navigation but not available features.
• Service interface: Yes
• Description of service interface: The service is accessed through a secure, web-based user interface. Users log in via a browser to access learning content, digital courses and resources appropriate to their role. The interface supports navigation across modules, videos and supporting materials and is designed to be intuitive and accessible across desktop and mobile devices.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is delivered via a web-based platform designed to be usable across desktop, tablet and mobile devices. Users can access content using standard web browsers and common assistive technologies such as screen magnifiers and browser zoom. Content is presented in clear language with structured layouts, headings and multimedia formats. Some videos include captions where available. Users can adjust device-level accessibility settings (for example text size or contrast). The service has not yet undergone a formal accessibility audit, and some elements (such as third-party platform components or legacy content) may not fully meet all accessibility needs.
• Accessibility testing: The service interface has been designed with accessibility considerations in mind, including clear navigation, readable text and compatibility with modern browsers. Informal testing has been undertaken using browser accessibility tools and keyboard navigation. Feedback from practitioners and service users is used to identify and address usability and accessibility issues. Formal certification against a specific accessibility standard has not yet been completed.
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is delivered using a cloud-hosted, multi-tenant platform designed to manage concurrent users effectively. Capacity is monitored and managed by OnePlusOne and its hosting providers to ensure performance and availability are maintained as demand fluctuates. Usage is primarily asynchronous (e-learning and digital resources), which reduces peak load risk. Where necessary, capacity can be scaled or managed operationally to ensure users are not adversely affected by other users’ demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides usage and engagement metrics to buyers, including numbers of registered users, course enrolments, completion rates, and high-level engagement data. Metrics are provided in aggregated form to support reporting, evaluation, and service improvement, in line with data protection requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users do not self-export data directly from the service. Data exports are provided by OnePlusOne on request from the buyer or authorised administrators.; ; Data is exported securely in agreed, commonly used formats (for example CSV or Excel) and shared via secure transfer methods. Exports may include aggregated or anonymised data, or identifiable data where appropriate and lawful.; ; Requests are handled in line with data protection legislation and contractual agreements.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data import is not supported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service is designed to be highly available and is delivered using reputable third-party cloud platforms with strong availability records. While OnePlusOne does not provide a formal uptime SLA with financial service credits, availability is actively monitored and issues are addressed promptly if they arise.; ; Planned maintenance is kept to a minimum and, where possible, scheduled outside of core working hours with advance notice provided to buyers.; ; In the event of unplanned service disruption, OnePlusOne will investigate and resolve issues as quickly as possible and will keep buyers informed of progress. Any remedies or adjustments are handled in line with contractual terms and agreed on a case-by-case basis rather than automatic refunds.
• Approach to resilience: The service is designed to be resilient through the use of established, reputable third-party cloud platforms that provide built-in redundancy, fault tolerance and resilient infrastructure.; ; Core service components are hosted in professionally managed data centres with safeguards in place to reduce the risk of single points of failure. These platforms provide resilient networking, storage and compute services, along with regular backup processes.; ; OnePlusOne monitors service performance and works closely with its platform providers to respond to incidents and restore service promptly where issues arise. Business continuity arrangements are in place to support ongoing service delivery, and lessons learned from incidents are used to improve resilience over time.; ; Detailed information about underlying infrastructure resilience and datacentre arrangements can be made available to buyers on request.
• Outage reporting: Service outages or significant service degradation are communicated to buyers via email using the primary contract or service contact details held by OnePlusOne.; ; Where appropriate, notices may also be published on the OnePlusOne website to provide wider visibility of known issues and updates on resolution progress.; ; OnePlusOne monitors the availability of its service and third-party platforms and will share information received from platform providers where outages are outside OnePlusOne’s direct control.; ; There is no public status dashboard or API for outage reporting. Updates are provided through direct communication and published notices as required.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to authorised OnePlusOne staff only and protected by individual user accounts and role-based permissions within the underlying platforms used to deliver the service. Administrative access is limited to those with a clear business need and is reviewed periodically.; ; Support channels (including the generic support mailbox) are monitored by authorised staff only. Requests are verified before any account changes or data access is provided, and sensitive information is not shared via unsecured channels.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: No
• Security governance approach: OnePlusOne takes a proportionate, risk-based approach to security governance aligned with the Software Security Code of Practice. Responsibility for information security sits at senior management level and is supported by documented policies covering data protection, access control, incident management and supplier management.; ; The service is delivered using established third-party SaaS platforms with their own robust security controls, alongside internal processes for user access management, monitoring and secure handling of data. Security considerations are reviewed regularly, and risks are assessed as part of ongoing service delivery and organisational governance.
• Information security policies and processes: OnePlusOne maintains a set of documented information security and data protection policies and processes proportionate to the size and nature of the organisation and the services provided. These include policies covering data protection and GDPR, access control, acceptable use, incident and breach management, supplier assurance, and secure handling of personal data.; ; Responsibility for information security is held at senior management level, with clear reporting routes for risks, incidents and policy breaches. Staff and associates are required to follow relevant policies as part of onboarding and ongoing engagement, and access to systems and data is granted on a role-based, least-privilege basis.; ; Compliance is supported through regular review of policies, use of secure third-party SaaS platforms with established security controls, and monitoring of data handling practices. Any incidents or concerns are logged, investigated, and managed in line with documented procedures and contractual and regulatory requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is managed through supplier-defined controls. Service components are documented and tracked throughout their lifecycle, including configuration settings, dependencies and updates to third-party platforms.; ; Changes are planned, reviewed and approved internally before implementation, with consideration given to potential security, data protection and service availability impacts. Where relevant, changes are tested in advance and scheduled to minimise disruption.; ; Security implications are assessed as part of the change review process, and changes can be rolled back if issues are identified.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are managed through a combination of internal controls and reliance on third-party platform providers used to deliver the service. Potential threats are assessed by monitoring supplier security updates, release notes and advisories, alongside internal review of service configuration and access controls.; ; Security patches and updates provided by platform suppliers are applied as part of their managed services and deployed in line with supplier timelines.; ; Information about potential threats is obtained from platform providers, trusted security communications, and internal IT and security support arrangements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring is provided through a combination of third-party platform monitoring and internal oversight. Potential compromises are identified via platform security alerts, access logs, automated monitoring tools, and reports from users or administrators.; ; When a potential compromise is identified, access is reviewed, affected accounts may be restricted, and the issue is investigated in line with internal incident management processes.; ; Incidents are responded to promptly, with initial assessment typically within one working day, and escalation to platform providers or specialist support where required.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: OnePlusOne has defined incident management processes for common events such as service disruption, data incidents, and security issues. Users report incidents via email to the support team or through agreed buyer contact routes. Incidents are logged, assessed, prioritised, and managed according to severity, with escalation to senior management where required. Buyers are kept informed of progress and impact, and incident reports are provided following resolution, including actions taken and any preventative measures identified. Processes align with data protection and contractual obligations.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D4326822-4bc8-4f4d-9125-b7a73e19e3d1
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 876a465b-e436-4dba-96e9-23723ad89ad8
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at verity.glasgow@oneplusone.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.