SmartTasking.com

Tasking as-a-Service

Smarttasking's Tasking as-a-Service is a unique outcome-based offering whereby we take onboard and manage business/organisational tasks on behalf of our customers to improve operational efficiency/outcomes through Cloud Hosted software, processes and automation, by being commercially focused and obsessive about meeting agreed cost, margin and timing objectives.

Features

• Identifying opportunities for operationally efficiencies / cost savings
• Helping choose systems and vendors
• Cloud architects as required to assist in the implementation
• Agile, flexible and responsive to client demands
• Improvement in moves, adds and change management through automation
• Adaptability / cost shaping aligned to budget plans
• Sourcing of qualified and certified PPM/Software Engineering flexible resources
• Methodologies to standardise and normalise delivery
• Work package approach to enable scaling and predictability of operations
• Effective dashboards

Benefits

• Operationally efficiencies gained from streamlining/automation
• Smart delivery of projects on time on budget
• Experience and knowledge transfer
• Consultative approach creating adherence to goals
• Adhesion to client values and operating framework
• Independent to but complimentary to Cloud Service Providers and Vendors
• Effective piloting of change programs
• Continuous learning and improvement of processes
• Adaptability, flexibility and results
• Enthusiastic passion for client success

£400 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@smarttasking.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

211339966337860

Contact

Niall Anderson
07977 038858
digitalgov@smarttasking.com

Planning

• Planning service: Yes
• How the planning service works: We enable, create insights and commit to outcomes; Enablement: We engage with stakeholders and workstream managers to ensure alignment of the Scope of Work with project objectives and identify milestones for agreed deliverables. Insight: Our dashboards and reporting tools provide up-to-date visibility on the status of each project and a clear focus on the next decisions and actions. Commitment: We bring people with the right skills and experience to be part of your extended team.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SmartTasking' Tasking as-a-Service is effectively a flexible PMO service that de-risks project management and enables the successful delivery of business outcomes by being commercially focused and obsessive about meeting agreed cost, margin and timing objectives. ; We provide Operational Management, delivery of work packages, measure performance in accordance with workflows/processes and client’s framework and guidelines.; We Optimise by analysing paths to the outcome, refine processes as a continuous quality improvement business process.; We Govern the PMO execution by providing dashboard, metrics, forecasts and reviewing status and outcome with Client.; We provide on-demand Resourcing ahead of planned forecasts.; Finally, we provide ongoing support of moves, adds and changes to deliver efficiency within the new operating environment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Execute migration: We provide an overall project management body to oversee the execution of client’s personnel and Cloud Providers architects, service and transition managers. ; ; Our PMO team will Onboard Portfolio Owners for each sub-team (work-packages), Onboard a governance champion and a process optimisation champion, Mobilise internal resourcing specialist. ; ; • Train the team as required to specifics. ; • Conduct project kick-off meeting with the Client. ; • Leverage existing organisational enablers, enterprise environmental factors, and organisational process assets. ; • Remove non-value-added steps. ; • Integrate quality programs into a PMO. ; • Align to business strategy and look for opportunities to streamline and improve your practices. ; • Confirm methodology does not constrain the selection of the best tool/approach for the business need. ; • Influence the selection of enterprise environmental factors for the organisation. ; • Provide regular feedback to the team engaged, sharing a dashboard, lessons learned and client’s feedback.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: The support we offer is around tool & user optimisation, to ensure that the customer is gains optimimum efficiencies from the new tool and best return on investment.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response depends on agreed Statement of Works, and it 9-5.30pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have tested this on an 'Moves, Adds and Changes' ticketing system for a contract between BT & BMW.
• Support levels: Most of the services we offer may benefit from ad-hoc support and advice, the price of which would be agreed within any statement of works. These services can be costed either as a Call Off service or as a Pay As You Go service. Our preference is always to deliver maximum value to our clients, therefore, Call Off services are always recommended in the first instance.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Process:; ; As a business we operate a 4-year IT refresh programme, and currently have a number of laptops and PC Monitors that we can make immediately available to a local charities. We have already reached out to South West Surrey Domestic Abuse Service https://www.swsda.org.uk/ to enquire about how we can assist via the Donation of ICT equipment.; ; Future Charity Engagement:; ; To enable our ICT equipment to be donated to local charities, we have engaged with our IT Service Delivery provider and set a target date of 31st December 2023 to get all ICT equipment over 4 years old into a state where it may be donated to our local center.

  Tackling economic inequality

  Process:; ; As a business we operate a 4-year IT refresh programme, and currently have a number of laptops and PC Monitors that we can make immediately available to a local charities. We have already reached out to South West Surrey Domestic Abuse Service https://www.swsda.org.uk/ to enquire about how we can assist via the Donation of ICT equipment.; ; Future Charity Engagement:; ; To enable our ICT equipment to be donated to local charities, we have engaged with our IT Service Delivery provider and set a target date of 31st December 2023 to get all ICT equipment over 4 years old into a state where it may be donated to our local center.

Pricing

• Price: £400 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@smarttasking.com. Tell them what format you need. It will help if you say what assistive technology you use.