Ve3 Global Ltd

Microsoft Dynamics 365 Business Central

We assist clients in harnessing the efficiencies, security, and reliability provided by Business Central, VE3’s comprehensive business management solution tailored for SME organizations. By integrating data, improving customer relationships, facilitating informed decision-making, and expediting business transformation, clients can leverage robust financial insights to drive success.

Features

• VE3’s inclusive SME business tool
• Unified management of finance, sales, service, and operations
• Seamlessly handle quotes, orders, and invoices within Outlook
• Enhanced reporting and budgeting through Finance
• Elevate customer experience with Marketing and Customer Service
• Increase revenue with Sales functionality
• Reliable project management
• Versatility across desktop, tablet, and mobile
• Dynamics 365 optimizes operations and supply chain
• Cloud-based with hybrid options from our secure data center

Benefits

• Add users flexibly at any time
• Streamline data management, eliminating silos
• Secure, scalable business app environments
• Kick's developed Subscription Billing for repeat billing
• Third-party solutions enhance reporting, document management, and payroll
• Microsoft Gold Partner
• Support with over 300 years' combined NAV/BC experience

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

211658936823743

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None - Microsoft have a scheduled upgrade program during year but this does not effect the user experience.
• System requirements:
  • Supported web browser,
  • Office integration requires office 365 or ms office
  • Supported Windows operating system on PC

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support request response times are fully detailed in our Service Level Agreement with the customer, and are based on level of support priority
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support operations are based at our dedicated helpdesk in Strathclyde Business Park, Bellshill, where we deliver high-quality support to over 500 customers.; ; We leverage cutting-edge systems and software applications to enhance our service delivery, including:; ; Utilization of the Microsoft CRM case management system to effectively manage and deliver support services in line with agreed SLAs.; Implementation of network streaming software, enabling remote control access to any PC or server connectable to our website.; Deployment of a Customer Support portal, offering users real-time visibility into case progress.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During the project lifecycle, VE3 will implement their well-established PQIS (Professional Quality Implementation Services) project methodology, which is based on PRINCE2 principles. PQIS will be customized to meet the specific requirements of your project, and these adjustments will be documented and agreed upon at the project's outset. The project delivery will involve a combination of onsite and online consultancy and training. Increasingly, customers prefer online training due to its ability to record sessions for future reference.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: There are two possible scenarios to consider. Firstly, if an end user decides to transition to another service, their data will remain intact, and they can continue using the system. Secondly, if an end user chooses to migrate to a different system, we can provide their data in various formats. All customer data related to the specified services in the project will remain the property of the customer.
• End-of-contract process: The extraction of data in a compliant format will incur a charge. Additionally, monthly subscriptions for software licensing are included as long as payments are up to date, along with ongoing support from us.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionally the same however Mobile service is designed to work effectively with smaller screen display real estate.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Customers or employees can easily submit requests through a simple browser interface, using a query-based format related to the application area or specific request. These queries are then cross-referenced with the community knowledge base, and relevant articles are suggested.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Yes
• API: Yes
• What users can and can't do using the API: Business Central provides standard out of the box webservices and additional API's can be added separately by agreement with individual customers.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Its normal that a qualified partner like ourselves would make the custom changes. All custom changes are implemented using an application extension methodology to protect for future upgrades.

Scaling

• Independence of resources: Microsoft continuously monitors the load generated by each client. To maintain the availability and quality of Business Central services, certain operations are subject to limits. These limits align with the agreed availability for the service within the SLA agreement.

Analytics

• Service usage metrics: Yes
• Metrics types: The Business Central administration center offers telemetry for tenant environments, facilitating troubleshooting and support. The Telemetry tab provides insights into top-level AL events and any errors arising from calls through the telemetry stack.; At the project's onset, we will assess and establish a suitable reporting structure for each customer.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Business Central incorporates permissions-based controls to manage the export of data. Moreover, the GDPR module empowers users to define data visibility and export rules on a per-field basis.; ; Data sharing via Office 365 and the common data service is a fundamental aspect of Dynamics 365. Users can access links to display data in Power BI or directly in Excel/Word from the application. Tools are also available to expose data via web services or the common data service. Additionally, Jet Reporting tools are provided for external data analysis.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We supply comprehensive SLA's to the customer at the start of teh project , providing 99.99% availability.
• Approach to resilience: The Datacenters implement various technologies to achieve high level resilience, detailed information is available on request from the customer.
• Outage reporting: Outages are reported to the customer , by phone e mail and dashboards.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Internal access control policies limit access to management interfaces to authorised personnel only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • ISO 20000-1
  • ISO 14000-1
  • ISO 9000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: At VE3, security policies are established and endorsed at the Main Board level within the organization. Subsequently, these policies are delegated to an Operational Board member, who holds additional responsibility for ensuring compliance with the scorecard standards and criteria agreed upon at the Main Board level."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MIcrosoft releases cumulative application updates monthly, with each update versioned at a component level and rigorously tested for functionality and security prior to deployment. Any development updates undergo a change request and review process for governance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For SAAS customers, VE3 ensures regular monthly software upgrades directly from Microsoft. Monthly release documentation is reviewed, and Private Cloud or on-premise customers are alerted regarding the criticality of applying these updates, with update frequency agreed upon per customer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: VE3 implements tailored monitoring for each client, typically utilizing Azure Application Insights for SAAS tenants and Solarwinds for On Premise and Private Cloud servers. Additional monitoring tools can be deployed as per customer requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Support processes at VE3 are based on ITILv3 practices, with all support requests logged and assigned to a support team for resolution. SLA adherence and average response times are monitored at a board level as a key performance indicator, with alerts triggered for requests nearing SLA breaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.