Cloud 21 Limited

NHSmail Migration Service

Cloud21 provides a managed email migration service using the BDS Migration Toolkit, one of the only 3rd party solutions sanctioned by NHS England for performing managed email migrations onto and off of NHSmail and Exchange Online.

Features

• Discovery of active mailboxes within source and target
• Reconciliation of mailboxes and verification through user communications
• Scanning of source data for sizing and exceptions
• Target mailbox provisioning
• Management of migration batches and automated scheduling
• Silent migration of historic data
• Migration of permissions and distribution group membership
• User cutover including out-of-office message, directory updates, mail profile update
• Detailed reporting of batch progress throughout
• Optional support for archive mailboxes

Benefits

• Renowned email migration service for NHSmail on-boarding and off-boarding
• Proven track record
• Detailed transition planning ensures seamless cutover for users
• Fully managed service including all migration operations
• PRINCE2 project management and internal guidance provided
• Experienced support team of dedicated migration experts
• Item level auditing and migration verification

£800 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

211698166355454

Contact

Steve Gray
0845 838 8694
bid-management@cloud21.net

Planning

• Planning service: Yes
• How the planning service works: Cloud21 are an NHS-focused organisation with employees that have decades of experience helping NHS organisations plan, implement and transform key infrastructure services. The BDS Migration Toolkit, developed by BDS Solutions that now forms part of Cloud21, is the most dependable solution for email migration. BDS have been involved in migration work involving NHSmail since its inception in 2005. The migration team will plan:; ; - Deployment of the Migration Toolkit platform; - Permissions required for integrating with source and target; - Discovery, sizing and exception activities; - Approach to defining migration batches; - Data migration approach; - Preparations for pilot migration; - User cutover procedures; - Progress reporting procedures
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • NHSMail
  • Microsoft Exchange Online

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Migration Toolkit is an essential part of email transition for NHS organisations. The Toolkit is set-up and operated by the Migration Team from BDS Solutions that now forms part of Cloud21. As well as benefitting from a solution accredited for use in NHSmail migrations, the associated managed migration service provides you with access to the most experienced migration management and technical staff working in this field. This helps ensure the most reliable migration and seamless service to your users. Whether migrating to NHSmail or Exchange Online, the service will ensure the transition to your chosen cloud-based email solution is delivered effectively.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • NHSMail
  • Microsoft Exchange Online

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Before being used in NHSmail migrations, the Toolkit went through an acceptance process operated by NHS England (then NHS Digital). In addition to technical effectiveness, this review sought to gain evidence of BDS Solutions management of design input, issue resolution and feature release. The Toolkit is managed within the same development controls as the underlying BDS flagship product Directory Manager within their IS9001:2015 accredited software release and management procedures.; The project for the Migration Toolkit for NHS migrations has the follow key waypoints that are signed-off before primary migration commences:; - Mailbox discovery and scope sign-off; - Sizing and exception scanning sign-off; - Pilot back-fill migrations sign-off; - Pilot user cutover sign-off

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: During the project you are fully supported by Cloud21 with the service desk operating 08:00 – 18:00 Monday to Friday. Support incidents can be reported by phone or email. There is an SLA associated with the support service that provides response and remediation times based on the severity of the support incident.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Quest

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/01/2024
• What the ISO/IEC 27001 doesn’t cover: We are covered for the following activities. The provision of professional IT services and IT support providing Consultancy, Product Development and Managed services including IT Service Desk, Cyber Security and SOC within the Healthcare, Local Authorities, Education and Professional Service Sectors. Anything outside of this would not be covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015
  • ISO 14001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Cloud21’s quality and compliance team have been extremely busy over the last 24 months and have recently become ISO14001 certified demonstrating our commitment to reducing its environmental impact.; ; Ambitions for 2024/25; ; For this service we will: ; ; • Implement a reduce, reuse and recycle scheme (coffee pods, pens and batteries); • Eliminate single use plastic bottles from our office headquarters; • Promote rail travel over air travel for practical journeys; • Promote the ‘green leaf hotel’ scheme where practical to do so; • Accurately measure commutable mileage ; • Reduce paper use and printing at the our headquarters ; • Reduce emissions by 7.14% (19.23 tCO2e) from baseline ; ; We believe it is all about making small changes in order to make a big impact and promoting environmental sustainability. ; ; Cloud21 has implemented a carbon reduction plan in line with the NHS’s carbon reduction roadmap.

  Wellbeing

  We have a company-wide approach called VIBE (Valuing Inclusion, Belonging and Equity), which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing which complements our company values. ; ; Our VIBE team promote social inclusion and wellbeing by running events that supporting charities, such as Samaritans and MIND.; ; We understand stress can impact a person’s mental health, this can result in absences and even resignations, but more importantly, it can impact people's lives fundamentally. Making sure that work is a safe place to discuss wellbeing and mental health by creating an inclusive and supportive environment will provide employees with the tools needed to manage mental health.; ; We look to reduce the pressure and stress involved in modernising systems and technology leveraging our past experience and sharing this with all stakeholders involved. ; ; Initiatives we are looking to run within the next 18 months:; • Run Health and wellbeing webinars and sharing resources to support our teams such as ‘NHS Every mind matters’ and the ‘6 ways to wellbeing’. ; • Continue to raise mental health awareness through running company lead events such as ‘fun-runs’ or ‘Movember’ to promote mental health awareness.; • Offer mentoring support from trained mental health first aiders to support our staff.; • Ensuring we continue to develop our Wellbeing policy.

Pricing

• Price: £800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid-management@cloud21.net. Tell them what format you need. It will help if you say what assistive technology you use.