INGENTIVE LIMITED

Ingentive Microsoft Security

Ingentive offers structured solutions designed to help organisations familiarise themselves with Microsoft's security suite.

Harnessing advanced threat detection algorithms and real-time monitoring, Ingentive empowers organisations to detect and respond to cyber-threats swiftly.

Gain comprehensive insights into your security posture and enhance your defence against emerging threats.

Features

• Microsoft Sentinel consulting: Expert advisory on Sentinel.
• Azure Sentinel consulting: Effective Sentinel deployment consulting.
• Microsoft Threat Protection deployment: Efficient Threat Protection rollout.
• Streamlined configuration and deployment: Effortless setup and deployment.
• Enhanced threat detection capabilities: Improved threat detection.
• Microsoft Defender for Cloud: Robust cloud security solutions.
• Flexible, consumption-based pricing: Tailored pricing based on usage.
• Cost savings: Lower costs compared to legacy systems.
• Microsoft Defender for Cloud implementation: Efficient Security Center setup.

Benefits

• Reduced false positives: Reducing unnecessary alerts effectively.
• Data breach prevention: Enhanced breach prevention measures.
• Reduced compliance costs: Lower compliance-related expenses.
• Improved security coverage: Comprehensive security protection.
• Enhanced SOC efficiency: Improved SOC performance.
• Reduced management efforts: Minimised administrative burden.
• Effortless setup: Streamlined configuration and deployment.
• Increased efficiency: Enhanced productivity due to fewer distractions.
• Customised pricing: Tailored pricing for usage needs.
• Lower expenses: Reduced costs compared to legacy systems.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

211906134365273

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: Ingentive specialises in assisting buyers with implementing Microsoft security solutions effectively. Our process begins with a detailed assessment of the buyer's current security posture, understanding their unique needs and objectives. We then work closely with the buyer to develop a tailored implementation plan specifically focusing on Microsoft security offerings.; ; Our expertise lies in Microsoft security solutions such as Microsoft Sentinel, Azure Security Center, and Microsoft Defender suite. We provide comprehensive consulting services to ensure these solutions are deployed optimally, addressing key security challenges and enhancing the buyer's overall security posture.; ; Throughout the planning phase, we prioritise alignment with industry best practices and regulatory requirements, ensuring the buyer's compliance and data protection needs are met. We also offer guidance on governance frameworks, training programmes, and change management strategies to facilitate a smooth transition to the new security environment.; ; By leveraging our expertise and collaborative approach, Ingentive empowers buyers to implement Microsoft security solutions effectively, mitigating cyber threats and safeguarding their digital assets. Our goal is to provide buyers with the confidence and capabilities needed to navigate the complexities of modern cybersecurity and protect their organisations from evolving threats.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Sentinel: Cloud-native SIEM and SOAR.
  • Microsoft Defender for Endpoint: Endpoint security platform.
  • Microsoft Defender for Identity: Identity threat detection.
  • Microsoft Defender for Office: Email and collaboration protection.
  • Microsoft Defender for Cloud: Cloud security posture management.
  • Microsoft Cloud App Security: Cloud application security broker (CASB).
  • Microsoft Information Protection: Data classification and protection.

Training

• Training service provided: Yes
• How the training service works: Ingentive delivers specialised training sessions tailored for security solutions within the Microsoft product range. Our training equips participants with essential skills in threat detection, incident response, and security monitoring using Microsoft security tools.; ; We prioritise hands-on learning experiences, covering key topics such as log analysis, threat hunting, and alert management. Through interactive sessions, participants gain proficiency in navigating and leveraging Microsoft security tools effectively to safeguard their organisation's digital assets.; ; Customer feedback highlights the substantial impact of our training, with reported enhancements in threat detection capabilities, incident response efficiency, and overall security awareness.; ; Furthermore, our training extends to compliance management, security best practices, and customisation of security configurations within the Microsoft ecosystem. This ensures organisations maximise the value of their Microsoft security investments while effectively mitigating cybersecurity risks.; ; Our commitment to excellence in Microsoft security training ensures that participants leave equipped with the knowledge and skills needed to tackle evolving cyber threats and maintain robust security postures in their organisations.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Sentinel
  • Microsoft XDR
  • Microsoft Defender for Cloud
  • Microsoft Defender for Office
  • Microsoft Defender for Identity
  • Microsoft Defender for Endpoint
  • Microsoft Copilot for Security
  • Microsoft Purview
  • Microsoft Defender for Cloud Apps
  • Microsoft Information Protection

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive draws on extensive expertise in cloud cybersecurity to facilitate secure migrations to the Microsoft Cloud. Our approach begins with a meticulous assessment of clients' existing infrastructure and security requirements. We craft tailored migration strategies, prioritising data sensitivity, compliance, and business continuity.; ; Throughout the migration process, security remains paramount. We oversee the seamless transition of security measures, including endpoint protection, threat detection rulesets, and compliance controls. Our team works closely with clients to address security concerns and ensure alignment with industry standards and best practices.; ; Furthermore, we offer comprehensive training and support post-migration, empowering clients to effectively utilise Microsoft's security solutions. This includes training on Azure Security Center, Microsoft Defender suite, and other tools for continuous monitoring and threat prevention.; ; By prioritising security at every step, Ingentive ensures that clients migrate to the Microsoft Cloud securely, enhancing their overall cybersecurity posture.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Microsoft Office 365
  • Microsoft Entra ID
  • Microsoft Sentinel
  • Microsoft Defender XDR

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing top-tier managed service support for all Microsoft products available on the Microsoft platform.; ; Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across cloud hosting and software services. From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer comprehensive assistance tailored to meet unique requirements.; ; Beyond resolving technical issues, our support extends to proactive monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. We take a proactive approach to address potential issues before they impact your operations, minimising downtime and maximising productivity.; ; Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities.

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.