Skip to main content

Help us improve the Digital Marketplace - send your feedback

IOCO SOLUTIONS LIMITED

Opentext Micro Focus Application Delivery Management on Micro Focus SaaS

Application development and testing tools help you plan, develop, test, release, and monitor for continuous delivery of superior user journeys.
Components are hosted on Micro Focus SaaS service. Required services/products can be selected from the portfolio. Other licensing structures for private cloud deployment available as required.

Features

  • Migration services from on premise,SaaS,other service providers
  • Enterprise Agile Lifecycle Management & Visibility (ALM Octane)
  • Enterprise DevOps (ALM, ALM Octane, QC, Quality Center, RC, DA)
  • Functional Testing (UFT, UFT Developer, UFT Mobile)
  • Performance & Load Testing (LoadRunner Professional, Enterprise and Cloud)
  • Mobile Testing (UFT Mobile)
  • Project & Portfolio Management (PPM)
  • Deployment Automation (ALM, ALM Octane, Quality Center, DA)
  • Change & Configuration Management (Dimensions CM)

Benefits

  • Achieve application availability and performance that meet business expectations
  • Improved user support
  • Use methodology to deliver software at speed and quality
  • No need to maintain rarely used skill sets
  • Access to detailed tool knowledge and support
  • Centralised planning and control for entire software release lifecyle
  • Connect Dev and Ops by automating the deployment pipeline
  • Automated fuctional mobile testing that replicates end user experience
  • Powerful, realistic load, stress, and performance testing at enterprise scale
  • Standardise and manage project and portfolio activities for real-time decisions

Pricing

£50 a user a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.morey@ioco.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 1 1 9 9 4 8 4 6 3 0 4 2 0 6

Contact

IOCO SOLUTIONS LIMITED Mick Morey
Telephone: 0118 206 2938
Email: michael.morey@ioco.tech

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
For iOCO and MF SaaS hosted applications, weekly and monthly maintenance windows are in place to allow for security and application fixes to be applied.
System requirements
  • Internet Access
  • Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 (Critical Service Incident) - Within 1 hour
Severity 2 (Critical Service Incident) - Within 2 hour
Severity 3 (Non-Critical Service Incident) - Within 4 business hours Severity 4 (Minor Support Request) - Within 1 business day or see service catalogue
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a service desk to log incidents and support requests. Calls are prioritised based on severity and assigned accordingly. 4 Levels of severity is classified. The service included 3 levels of support engineers cloud-
based on skill level (i.e 1st , 2nd and 3 rd level support ) as well as a vendor escalation process.We provide a client account manager and a cloud architect, as well as Service delivery manager where appropriate.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is extensive online documentation and training can be quoted on request.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is not owned by the provider and can be extracted at anytime by the customer. Customer requirements for the data extraction will be agreed prior to completion of the contract.
End-of-contract process
Customer has 30 days from expiry of contract to extract all required data. This is commonly done via FTP site, details to be discussed prior to end of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
The Service Interface is Application dependent - check documentation for details.
Accessibility standards
None or don’t know
Description of accessibility
For Micro Focus software applications only:
Works diligently to ensure that the user interfaces of all of its products are designed to make product functionality accessible to people with physical, sensory, or cognitive disabilities. This is in conformance with the Section 508 amendment to the United States Workforce Rehabilitation Act and required by the Federal Acquisition Regulation (FAR). Detailed information on conformance of any Micro Focus product to Section 508 requirements is provided in a standardized form called a Voluntary Product Accessibility Template (VPAT) which is available from Micro Focus upon request.
Accessibility testing
None
API
Yes
What users can and can't do using the API
Application dependent - Rest API are accessed via an API only user / user with sufficient permissions to perform task.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Adding custom code There are business rules and flows that can be developed and/or edited

Scaling

Independence of resources
Applications are built to certain sizing guidelines, and where allowed, underlying infrastructure can be expanded on demand.
24/7 monitoring / alerting in place.

Analytics

Service usage metrics
Yes
Metrics types
Application dependent - license usage metrics can be provided for tools where available.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Micro Focus Software as a Platinum SaaS and Support Partner

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Application dependent - check documentation for details.
Usually by csv, excel, API.
Raise support request for bespoke data request (e.g. SQL query)
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
  • XML
  • HTML
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Each customer in iOCO Cloud is provided with their own dedicated network, that terminates on their own dedicated firewall.

Availability and resilience

Guaranteed availability
IOCO hosted applications only: SLA 99.9% availability.
If service fails to meet this key objective in a given calendar month 5% of prorated monthly cloud service fee will be refunded directly to the customer account within 30 days.

MF SaaS hosted applications:
We provide Customer access to the Software-as-a-Service production application on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.9 % (“SaaS Service Uptime Metric”).
Approach to resilience
Data Centres have a high resilience setup:
• Highly secure, Tier 4 data centres environment
• Dual power circuits with UPS
• Backup power generators
• Constant environmental monitoring
• Dual network and redundant data fabric
• Software-defined storage services
• Converged and hyper-converged infrastructure
• On-going capacity planning Application is built upon a containerised architecture. This is able to redeploy services on available hardware if it senses that an issue has occurred.
Outage reporting
Email alerts, public dashboard can be made available on demand.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Can be linked to customer LDAP or ADFS where application and customer can allow.
Access restrictions in management interfaces and support channels
Restricted and vetted named users are allowed administrative access to the application management areas.
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Can be linked to customer LDAP or ADFS where application and customer can allow.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The change management processes follow ISO27001 A.12.1.2 controlled mechanism for making changes to operational environments.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The change management processes follow ISO27001 A.12.1.2 controlled mechanism for making changes to operational environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We subscribe to multiple vendor provided vulnerability notification services. All vulnerabilities are reviewed and applicable patches are administered through the change control process . Mitigation measures will always be considered first, with critical patches targeted for resolution within 30 days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Denial of Service is applied on all Internet links , with Intrusion detection\protection available to customers on request.
All security events are logged\notified based on severity. Any attempted platform security compromises are dealt with 24/7 by security engineers. The responsibility remains with the customer to ensure detected intrusions are re-mediated where customers have control, permission, or access to modify their service. iOCO recommends that customers follow security best practices including, but not limited to:
• Maintaining effective firewall rules
• Limiting the communication ports to only the necessary, for conducting business
• Locking down access
Incident management type
Supplier-defined controls
Incident management approach
The incident response process complies with industry standards for legally admissible chain-of-custody and forensic data collection management processes and controls. Response standards, procedures, and methods are implemented based on the severity level of an incident. Incident reports are produced as part of standard post incident process and provided to customers on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

As this offering is a hosted cloud solution and can sit either on premise, in a private or a public cloud, the solution can adhere to the sustainability policy of the environment on which it is hosted. These would typically be in line with either the UK Government policy in the case of on-premise or the public or private cloud providers, which will all have their own sustainability and GreenOps targets that they adhere to.

Pricing

Price
£50 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Due to the variety of applications and hosting options, free trials can be requested on demand.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.morey@ioco.tech. Tell them what format you need. It will help if you say what assistive technology you use.