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FUJITSU SERVICES LIMITED

Fujitsu End User Analytics Services

Fujitsu End User Analytics Services provide clear visibility into your IT state, service consumptions and user experience delivering insights to consistently promote service optimisation and strategic transformation.

Our services provide analytics, self-heal remediation, proactive support, and end user digital experience management, enabling the increase of user satisfaction and productivity.

Features

  • Provide insights to adopt a proactive IT service model
  • Automated remediation
  • Real-time analytics and insights
  • Improve employee and customer Digital Experience measures
  • Enable service optimisation
  • Enable an increase in employee productivity
  • Enable Hardware Refresh Rationalization and Software License Optimization
  • Successful enablement of Remote and Hybrid Work
  • Increase Customer Revenue
  • Reduce Carbon Footprint

Benefits

  • Optimised use of automation for incident avoidance and Remediation
  • Moving from reactive to proactive IT
  • Reduced disruptions leading to high productivity levels
  • Provide the right workplace technologies to every employee
  • Improved end user experience and engagement
  • Increased employee productivity
  • Increased talent retention and Acquisition
  • Promote and embrace change and technology adoption
  • Enable Digital transformation
  • IT efficiency and cost reduction

Pricing

£0 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 1 2 1 0 6 2 9 1 6 3 3 0 4 9

Contact

FUJITSU SERVICES LIMITED Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com

Planning

Planning service
Yes
How the planning service works
Fujitsu provides planning service for the implementation of the End user analytics solution and services including handling customer workshops to assess requirements, and strategic objectives.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
End User Analytics services provides operational insight and analytics to allow you to optimise any transformation such as the migration to or between cloud services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The software itself is tested and quality assured. The overall service includes professional services to implement the software, including the quality assurance and testing of its implementation.
The software provides the ability to monitor performance of end point devices in terms of hardware, software, operating system, applications, connectivity etc.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Fujitsu provides support-orientated advice and guidance on the use, troubleshooting, and optimisation of the supported service. Beyond that, Fujitsu will engage the third party software suppliers for incident resolution

Service scope

Service constraints
Fujitsu EUA Services is technology agnosting
Service constraints depend on the technology selected.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times on emails sent to the dedicated support address depend on SLAs and OLAs in place with the client
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
The team will adhere to the SLAs as agreed with the customer. Support requirements are discussed and agreed based on the customer requirements.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Riverbed Aternity, Nexthink

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
06/01/2022
What the ISO/IEC 27001 doesn’t cover
All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Covid-19 recovery

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Tackling economic inequality

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Equal opportunity

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Wellbeing

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

Price
£0 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.