AGILISYS LIMITED

Robotic Process Automation (RPA) - Application platforms

This service provides a route to market for organisations wishing to procure Robotic Process Automation (RPA) licenses and services, including strategy, planning and design. It covers advisory services, licensing for resold solutions, and structured onboarding and offboarding to ensure seamless integration and management of automation initiatives.

Features

• Automates repetitive business processes
• Reduces manual errors and improves accuracy
• Enhances productivity across multiple departments
• Supports scalable automation solutions
• Integrates with existing enterprise systems
• Provides detailed analytics and process monitoring
• Offers advisory services for strategic automation planning
• Includes onboarding and offboarding support
• Facilitates creation of Centres of Excellence and internal support
• Easy licence management and cost control

Benefits

• Boosts organisational efficiency and reduces operational costs
• Minimises manual errors through reliable automated processes
• Frees up employee time for higher-value tasks
• Improves compliance with consistent process execution
• Enables rapid scalability to meet changing business needs
• Strengthens integration across existing software and platforms
• Provides actionable insights through advanced analytics
• Supports strategic planning with expert advisory services
• Encourages innovation via Centres of Excellence
• Simplifies licence management for third-party services

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

212108463459173

Contact

Cameron Marshall
07792 169644
info@agilisys.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Our rate card is based on the remote delivery of services (where attendance at a Customer site is required, reasonable expenses will be pre-agreed and charged at cost.); Normal Working Hours Monday to Friday 0900:1700 Excluding Customer local Public Holidays; Where third-party services are resold to the customer as part of the solution, these will be subject to the third-party vendor's terms and conditions, and charged at the vendor's prevailing published price list which my increase from time to time.
• System requirements: System requirements will depend on the package procured.

User support

• Email or online ticketing support: Yes
• Support response times: Incidents: Response time depends on the severity of the issue. P1: Up to 15 minutes. P2: Up to 30 minutes. P3: Up to two hours. P4: 1 working day.; Service Requests: We aim to respond to questions within 1 working day. For complex queries, or requests up to three working days may be required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Accessibility testing is conducted by the IT Service Management Tool Vendor as part of their ongoing development
• Onsite support: Yes
• Support levels: Our Managed Service tiers offer scalable support, proactive monitoring, cost optimisation, and 24/7 incident response, empowering organisations to focus on service delivery while we maintain the health, compliance, and efficiency of their cloud ecosystems.; Standard Cloud Management; Provides core business hours support (08:00–18:00, Monday to Friday), with 24/7 incident response for Priority 1 issues, accessible through our Service Desk. It includes tenancy management, patching, monitoring, basic cost optimisation reporting, and monthly service performance reviews. This tier is ideal for organisations seeking reliable, foundational cloud management with essential governance and support.; 24x7 Cloud Management; Builds on the Standard offering with enhanced capabilities such as proactive security incident response, customised patching cycles, Privileged Identity Management (PIM), and detailed monthly performance reviews led by a dedicated service delivery manager. It also includes proactive execution of optimisation and security recommendations, making it suitable for organisations with complex environments or higher compliance and performance demands.; For Professional Services engagements, support is accessed primarily through our named project manager with escalation to our named client director.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Onboarding begins with a collaborative discovery phase to understand the current situation and establish the scopes for the application of automation within your organisation. ; Our team works with you to establish the governance processes, plan and approach, followed by technical discovery with subject matter experts within your business. In brief, we:; ; • We start by establishing an RPA Centre of Excellence (CoE), We define roles, responsibilities, and escalation paths, plus a reporting cadence and agreed milestones; • Perform Process Assessment & Discovery during which we conduct workshops and audits to identify automation candidates. We undertake process discovery to ensure processes are optimized before automation (avoid automating broken processes).; • Business Case Development involves building ROI models and cost-benefit analysis and the definition of KPIs for success (e.g., productivity gains, error reduction).; • We undertake Infrastructure Readiness and validate the hosting model (Cloud, SaaS, or On-Prem).; • Ensure compliance with GDPR and security standards (ISO 27001, SOC 2).; • Governance & Change Management is key to ensuring a successful deployment.; • Licensing & Commercial Setup involves choosing enablement options (starter packs or full managed service).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Please contact info@agilisys.co.uk
• End-of-contract data extraction: Extraction capabilities will vary based on the tool chosen. For further information contact info@agilisys.co.uk
• End-of-contract process: When transitioning out of our Intelligent Automation service, Agilisys ensures a secure and orderly handover to the client’s internal teams or a nominated successor provider. ; ; • Knowledge Transfer: Handover functional and process documentation, including relevant run-books, Target Operating Models, and tech roadmaps to the client or successor provider. ; • Credential & Access Management: Securely transfer environment credentials and revoke Agilisys access.; • Data Governance: Delete all client data retained in provider systems per GDPR and internal data governance policies; provide formal confirmation of data destruction.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences will depend on the product procured. For more information please contact info@agilisys.co.uk
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface will depend on the product procured, for further information please contact info@agilisys.co.uk
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing is conducted by the Tool Vendor as part of their ongoing development
• API: Yes
• What users can and can't do using the API: API functions vary depending on the toolset chosen. For further information please contact info@agilisys.co.uk
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation options are dependent on the actual product chosen, please contact info@agilisys.co.uk for further details.

Scaling

• Independence of resources: Further information relating to resource contention can be gained by sending an email to info@agilisys.co.uk as this varies between vendor.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics will vary between the exact product chosen from the vendor. All services will include a management information pack which describes the recorded parameters of operation of the service. Typically, the volume of interactions, the success and fail rates of the automations, individual usage by user, uptime, license count and additional management information are available within a reporting pack. For further information please contact info@agilisys.co.uk
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism ; UIPath

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Further information relating to this matter can be gained by sending an email to info@agilisys.co.uk as this varies between vendor.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Specific details relating to data export will depend on the product chosen, for further information please contact info@agilisys.co.uk
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Further information relating to availability can be gained by sending an email to info@agilisys.co.uk as this varies between vendor.
• Approach to resilience: Further information relating to this question can be gained by sending an email to info@agilisys.co.uk as this varies between vendor.
• Outage reporting: The service will include Incident Management services which use a variety of channels to publish outage information including, but not limited to, a dashboard, via Microsoft Teams, email alerts, audio conferences and SMS text messages. The exact service will be agreed during the onboarding process. Further information can be obtained by emailing info@agilisys.co.uk

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Information is available on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Agilisys follows robust information security policies. We are ISO27001 and Cyber Essentials Plus certified, ensuring our services meet stringent security and governance requirements.; ; Security management includes continuous monitoring, privileged access reviews, and proactive incident response. We implement multi-factor authentication, conditional access, and privileged identity management across cloud and on-premises environments.; ; Security governance is embedded in our service delivery, supported by a structured reporting framework. Monthly reports detail service health, optimisation, and compliance status. Our service desk operates 24/7 for critical incidents, ensuring rapid response and resolution.; ; We ensure policy adherence through internal audits, client-specific governance reviews, and continuous improvement practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Agilisys applies a structured lifecycle methodology to track service components from discovery through migration, management, and optimisation. ; All changes are assessed for business impact, technical risk, and security implications, including authentication, access control, and compliance alignment. Changes are managed through defined governance processes, with service transition and operational handover documented and approved.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Agilisys proactively manages vulnerabilities through continuous monitoring, patching, and threat intelligence. We identify potential threats using industry-standard tools, monitoring and client-specific audits. Patches are deployed to a standard or client-customised patching cycle.; Privileged access reviews and anti-malware updates are conducted periodically, with 24/7 incident response available for critical vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Agilisys provides 24/7 monitoring and alerting of cloud workloads using predefined thresholds and industry-standard tools. Potential compromises are identified through continuous surveillance of system health, privileged access reviews, and security recommendations. ; Upon detecting a potential compromise, our incident response team initiates investigation and remediation within 30 minutes for critical incidents, aiming for resolution within 4 hours. We leverage industry tooling, and threat intelligence sources to stay informed of emerging risks and ensure rapid, compliant responses to security events.
• Incident management type: Supplier-defined controls
• Incident management approach: Agilisys operates a structured incident management process with predefined procedures for common events. Incidents are prioritized from critical to low, with target response times ranging from 30 minutes to 24 hours and resolution times from 4 hours to 5 working days. ; Users can report incidents via a 24/7 online portal or by phone during core hours. All incidents are logged, tracked, and managed through our service desk. We provide detailed incident reports, including root cause analysis and resolution actions, as part of our service performance reviews.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Friday 7 February 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS United Kingdom Ltd
• ISO 9001 accreditation date: Tuesday 9 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 85424daa-2241-4982-b07f-d6b5c8befd18
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8e943447-f2e7-425a-8276-9022eb130462
• Other security certifications: Yes
• Any other security certifications: NHS DSPT

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.