Responsiv Solutions Ltd

IBM Turbonomics on Cloud

IBM Turbonomic is a software platform that helps organizations optimize performance and cost of their IT infrastructure, including public, private and hybrid cloud environments. With Turbonomic, you can: Continuously automate optimization actions in real-time without human intervention
Proactively deliver the most efficient compute, storage, and network resources across your stacks

Features

• Discover, model and document your business processes in the cloud
• Built-in, real-time collaboration promoting team and business participation
• Supports OMG BPMN and DMN standards for process/decision modelling
• Process analysis and playback, to process improvement opportunity identification
• Document business policies and link these to business processes
• Central repository ensures process models are always current and up-to-date
• Central repository ensures process models are always current and up-to-date
• Over 200 process model templates to accelerate process discovery

Benefits

• Identify opportunities to reduce cost by highlighting obsolete technology
• Improves efficiency, collaboration, and quality of process improvement initiatives
• Get started quickly with no training required
• governance built in with approval workflow
• Collaborate on process models to improve alignment of business requirements
• Reduce rework for IT implementation by achieving requirements consensus
• Demonstrate the power of process transformation to senior leadership team
• Expose time, costs, risks, value/non-value add of your processes
• Reduce project lifecycle by creating re-usable process assets
• Easy and intuitive to use with 24/7 support for users

£3,000 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

212441011150715

Contact

Mike Axial
+44 (0)1344 266 980
sales@responsiv.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Turbonomic integrates into a number of IBM and non IBM products including Service Now for compliance and change management as well as Red Hat Ansible, Webhooks, Azure, AWS and others
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Currently, the Turbonomic SaaS offering can be deployed in the United States, Frankfurt, London, and Sydney regions only
• System requirements: Web browser- Microsoft Edge, Mozilla Firefox or Google Chrome.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour if there is critical business impact or if the service is down (24X7); Within two business hours if service is restricted in some way and there is potential to miss business deadlines. Monday to Friday; business hours.; Within four hours if service is usable and there is no impact to operations. Monday to Friday; business hours.; Within one business day; for enquiries or non-technical requests. Monday to Friday; business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included within the price; Severity 1 - Critical impact/service down:; Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.; Response: Within 1 hour, 24x7; ; Severity 2 - Significant impact:; A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.; Response: Within 2 business hours, Monday to Friday business hours; ; Severity 3 - Minor impact:; Indicates the service or functionality is usable .; Response: Within 4 business hours, Monday to Friday business hours; ; Severity 4 - Minimal impact:; An inquiry or non-technical request.; Response: Within 1 business day, Monday to Friday business hours; ; On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training can be provide as required (charges apply).; Extensive user documentation exists on the IBM site; ; Responsiv can provide professional process management training separately.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration. ; At the end of the contract users can request a one-time export of their data, which is then made available for download.; ; Processes can be extracted in the industry standard BPMN, Business process Management Notation.
• End-of-contract process: At the end of contract, assuming the user has not renewed, the account would be deactivated

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Feature rich mobile support using responsive web pages.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Access to a limited subset of its available functions, such as search, list process details, and launch work instances. ; Details at https://www.ibm.com/support/knowledgecenter/SS2MKC/com.ibm.bwl.doc/topics/index.html; ; Functions include: account activity, artefact details, blueprints, policy documents and glossary, file management and export, user management and work management.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Account customisation documentation available at: https://www.blueworkslive.com/scr/docs/bwl/topics/adm_cust_account.html

Scaling

• Independence of resources: The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: Retrieve information about activities in the account. The user's permissions in the account define restrictions on returned information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By default, the Data Exporter sends JSON data for entities and groups at 10-minute intervals. This usually provides a good flow of data that your data search and analysis services can ingest.; Customizing Export Intervals: If you need to adjust the export intervals, you can configure them in the extractor component
• Data export formats: Other
• Other data export formats:
  • BPMN 2.0
  • MS Office (Word, PowerPoint, Excel)
  • XPDL 2.1
  • IBM WebSphere Business Modeler XML 7.0
  • Print to PDF
• Data import formats: Other
• Other data import formats:
  • Microsoft Visio (.VDX / .VSDX)
  • Business Process Modelling Notation 2.0 (BPMN)
  • XML Process Definition Language 2.1 (XPDL)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability during a contracted month = Compensation; (% of monthly subscription fee for contracted month that is the subject of a claim); <99.93% = 2.5%; <99.50% =5%; <99.00% = 25%; <95.00% = 37.5%; <90.00% = 50%; IBM will make a rebate directly available to Client.
• Approach to resilience: Information can be made available on request; Overarching details included at,; http://www-03.ibm.com/software/sla/sladb.nsf/pdf/KUP12494/$file/KUP12494USEN.pdf
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 02/12/2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/01/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://www.ibm.com/trust
  • https://www.ibm.com/cloud/compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Centralised hosting and processing reduces the energy requirements for clients in processing data as it is optimised to maximise processing capability reducing the client carbon footprint

Pricing

• Price: £3,000 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day free trial. See terms and conditions for detail. Contact Responsiv for more details and signing up.
• Link to free trial: https://www.responsiv.co.uk

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.