Catapult CX Limited
Managed Digital Service
Managed digital services providing design, build, and run of government digital services; including feature delivery, continuous improvement, programme management, advisory services, product management and business change, to achieve transformation outcomes. Meeting ongoing technology needs by enhancing and supporting applications and cloud infrastructure, compliant with the Technology Code of Practice.
Features
- Product-centric and data driven management of digital services
- Continuous delivery approach to enable business outcomes
- Feature delivery, continuous improvement and support and maintenance
- ISO 27001, SC Cleared, 2nd & 3rd line Service Desk
- Single team accountable for build and run enabling faster delivery
- Automated security and patching managed service, zero downtime, IaC
- Service performance monitoring and reporting, dashboards,
- High service levels for availability, incident management 24X7 support
- Single monthly retainer, bundling all costs in single invoice
- Maritime, UKSR, Ship Registry, Beacons, Bunkers, Survey, Ships Seafareers
Benefits
- Informs and produces transformation outcomes
- Peace of mind with proactive, accessible and experienced support team
- Transparent SLAs to manage expectations
- Agile approach ensures continuous improvement whilst receiving robust support service.
- In-depth understanding of the environment for rapid resolution
- Access to certified engineers and consultants
- Service Delivery Management– designated Service Engagement Manager allocated to contract
- Procure new DevOps, Development, Data services under same contract
- Continuous FinOps review reducing costs using best practices and innovation
- Standards compliance with Cyber Essentials plus, GDS, NCSC, ISO 27001
Pricing
£950 to £2,050 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 1 2 5 5 5 7 8 8 5 9 1 3 5 4
Contact
Catapult CX Limited
Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx
Planning
- Planning service
- Yes
- How the planning service works
-
As part of the software engineering process, we help you effectively plan for deploying the software into the cloud. Once your service is in the Cloud we will manage it for you.
We work with you to understand your organisational goals and supporting levels of service. With laser focus on ensuring your service meets the customers expectation, we take customer feedback and implement changes as part of continuous improvement.
We will use an agile approach to plan and implement any solution, compliant with the Government Digital Service Standard. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
As part of the software engineering as a service, and depending on your specific requirements we will show you how to:
1) Make effective use of any cloud services including IaaS, PaaS, and SaaS, including from Microsoft, Google and Amazon.
2) Automate everything along the engineering process including migrating to and setting up cloud services.
3) Automate the migration and obfuscation of data between environments, and moving to and from cloud services. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We provide pro-active quality and risk management, embedding quality practices and instilling quality oriented behaviour throughout your teams
Reporting metrics for you fully automated quality assurance and performance testing enables your teams to effectively prioritise their work, and gives transparency to the improved quality over time.
We will show you how to monitor in-life performance, and when SLAs are breached to then automate actions such as scaling and the creation of tickets back into the engineering pipeline.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Security testing
- Certified security testers
- Yes
- Security testing certifications
- Other
- Other security testing certifications
- CISSP
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Catapult offers flexible, tailored support and maintenance. We can provide a fully managed service, provide proxy Product Ownership and Management with input from customer feedback, and execute under a pre-agreed SLA
Service scope
- Service constraints
- There are no constraints. We provide a flexible service.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We supply support to your engineering team. The support level is agreed at time of negotiation, but usually includes ticket, phone and email based support.
The Catapult team can support you on everything for your Software Engineering capability. We develop toolchains and guide you on best practice for config, helping to make your organisation as efficient and productive as possible – whether you’re a team of 100 or 100,000.
Our experts can act as the delegated admin for your tools, making configurations on your behalf whilst internal teams are still learning the ropes. We also offer health checks and upgrades to make sure your tools and processes are being run as effectively and efficiently as possible.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Group
- ISO/IEC 27001 accreditation date
- 12/3/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As a small business, we have decided to release our carbon reduction plan with regular reviews. Our permanent shift to exclusive work-from-home arrangements has successfully eliminated out-of-scope 1 & 2 emissions. Furthermore, our proactive adoption of public transport has completely eradicated work-related private car emissions.
The Carbon Reduction Plan has been reviewed and signed off by the board of directors (or equivalent management body).
To achieve our plan, we undertake carbon-saving activities such as Working from home rather than commuting and maintaining a fully staffed office, using public transport rather than private, having a fully electric company fleet, using sustainable suppliers, and extensively using online meetings and events.Covid-19 recovery
At the onset of the pandemic, Catapult closed its office and transitioned to remote work for all employees. This adjustment enabled us to retain our existing staff and facilitated the expansion of our workforce as our business flourished amidst the pandemic. Throughout and following this period, we have remained committed to supporting our teams' physical and mental well-being through regular online and in-person training sessions, social activities, and health coaching services. Additionally, Catapult has provided digital equipment to employees specifically for their children's use, aiming to bridge the 'digital divide' for younger members of society both during and after the pandemic.
Catapult has highly flexible working conditions. We offer employment to people who do not require an office to work in, as we utilise the latest online technology that enables us to prefer and encourage home and remote working over working from an office.
Remote working allows us to hire those left unemployed by COVID-19 from anywhere in the country; it also enables us to employ people who need to socially distance or are highly vulnerable and for them to fully participate. We find that remote working democratises our company.
As a growing technology consultancy, we are in a high growth sector, so the employment we offer is of high value for our employees. We are leaders in the use of cutting edge online tools that enable us to work remotely much more effectively.
The flexible working practices and tooling are a vital support to those people who are suffering from the physical and mental health of people affected by the covid-19 pandemic, as well as providing great opportunities for knowledge sharing and cross-company training to happen.Tackling economic inequality
As a burgeoning small business, Catapult perfectly fits the profile for which economic inequality policies are intended to assist. Catapult boasts a diverse supply chain comprising an increasing number of micro-businesses with whom it collaborates and supports. Our micro-company supply chain provides specialist technical, security and engineering skills and is located all over the United Kingdom.
We also partner with large enterprises to achieve scale and geographic diversity. Widening our supply chain and hiring further staff allows us to bring in more skills and cross-populate these skills between our combined team, thereby providing future-proofed commercial growth while bringing vital services to the public sector.
Our exclusive use of innovative and disruptive technologies and tools enables us to effectively manage and collaborate within our supply chain, thereby promoting behaviours that align with those we advocate for our customers. By employing innovative processes to handle and address cybersecurity risks and obtaining certification in all major cybersecurity and infosec standards, we can demonstrate our unwavering commitment to security within the supply chain through third-party validation.
We regularly hire young or disadvantaged people and provide them with formal and on-the-job training so that we foster untapped innovation that might otherwise be lost.
One example of an integrated supply chain that brings benefits is cyber. During the initial months of the Ukraine invasion, cyber attacks increased on one of our public sector customers. We utilised various micro and small businesses combined with two large enterprises (AWS and OKTA) to achieve a response time of less than one hour and mitigate cyber-attacks. By doing this, we have influenced our public sector customers and our complete supply chain, providing both support resistance and capacity in a full end-to-end service wrap.Equal opportunity
Our organisation is deeply committed to fostering an inclusive and diverse environment. We prioritise gender representation, with 40% of our employees identifying as female and 30% of our interns being female. Additionally, we collaborate with STEM Women to enhance our recruitment pipeline.
Furthermore, 45% of our workforce identifies with Black, Asian or Minority Ethnic origins while 9% have disclosed that they have a disability. We provide full remote working arrangements, flexible working hours, and comprehensive ergonomic workstation assessments to support their well-being and work-life balance needs. As a result, 100% of our people work remotely, with flexible working hours and advanced ergonomic workstation assessments; this encourages people who cannot travel, leave their homes, or have home care obligations to work with us, and many do.
We also prioritise team motivation through training initiatives and awareness sessions while appointing a diversity ambassador to champion inclusivity within the organisation. We ensure equitable compensation for all employees by consistently offering wages above the 'Real Living Wage' set by the Living Wage Foundation – an organisation of which we are proud paid-up members who actively support its mission.Wellbeing
At Catapult, the well-being of our staff is a top priority. We are dedicated to ensuring that our employees maintain reasonable working hours, take full lunch breaks, rest after busy periods, avoid weekend work (especially from home), and utilize their full annual leave entitlement.
We provide flexible working options, including 100% remote work. Flexible arrangements have a positive impact on employee well-being and productivity by allowing adjustments to working hours, location, or work patterns. This benefits employers through improved morale, commitment, and productivity while reducing absenteeism. For employees, it facilitates better integration of personal lives with work commitments, promoting balance and supporting mental health.
We engage with our customers in adaptable ways and often operate in locations suitable for all parties using technologies that foster collaboration and inclusivity.
Pricing
- Price
- £950 to £2,050 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.