NTT DATA Business Solutions (UK) Limited

NTT Data - SAP Ariba Guided Buying

With SAP Ariba Guided Buying, buyers can experience smart shopping while being led to the right items and preferred suppliers, and ensuring adherence to procurement policies and procedures. The SAP Ariba Guided Buying solution makes the procurement process intuitive and more compliant and automates/controls the sourcing of goods/services within one-space.

Features

  • Streamlined buying for end-users
  • Streamlined Catalogue management
  • Improved contract spend compliance through catalogue-based buying
  • Reduced errors
  • Improved compliance and adherence to buying policies
  • Integrated to the Ariba Sourcing processes for new goods/services

Benefits

  • Intuitive buying experience for end-users
  • Supports catalogue and ad-hoc form based requisitions

Pricing

£69,440 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 1 2 7 3 1 8 1 4 5 2 1 7 2 8

Contact

NTT DATA Business Solutions (UK) Limited Philip Newman
Telephone: 07554555951
Email: philip.newman@nttdata.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
SAP Ariba Buying
Cloud deployment model
Public cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are agreed with Customers. Weekend SLAs may be different but again will be agreed with Customers
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard and Expert care options
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide on site blueprinting as part of our deployment services (covered in Deployment costs) and train the trainer method
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Straight from the Ariba Application with 3 months after the contract ends
End-of-contract process
3 months for clients to extract all their data

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SAP Ariba is built with a responsive design to support both Mobile and Desktop.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
SAP Ariba is built with a responsive design to support both Mobile and Desktop.
API documentation
No
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Massive scale and data centre build

Analytics

Service usage metrics
Yes
Metrics types
Full in depth pre set or customised reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Number of options
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5, assured by contractual commitment
Approach to resilience
Available on request
Outage reporting
Outages are reported using e-mail alerts as well as public dashboard available in user community

Identity and authentication

User authentication needed
Yes
User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
SAP Ariba can share this information on request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PWC
ISO/IEC 27001 accreditation date
2nd March 2015
What the ISO/IEC 27001 doesn’t cover
https://assets.cdn.sap.com/sapcom/docs/2016/01/08b81ca2-597c-0010-82c7-eda71af511fa.pdf
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • ISO 27001
  • ISO 22301
  • ISO 10012
  • https://www.sap.com/corporate/en/company/quality.html

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
This information upon request or can be accessed at www.sap.com/corporate/en/company/security.html

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Our company has analysed its carbon footprint and found that it emits 440 tons of carbon into the atmosphere annually. More than 70% of the emissions are due to travel in fossil-fuelled cars. Our company launched two significant initiatives to reduce its carbon footprint:
a subsidised electric car scheme where we pay employees an allowance to exchange their fossil-fuelled car for an all-electric vehicle. The approach is highly tax-efficient for the individual. In its first year, we have replaced 5% of our fleet, a trend we expect to accelerate significantly from now on; and
our “Work Where it Works” initiative allows employees to choose where they work each day, subject to customer needs. In practice, most employees want to spend most of their time working from home. This further reduces travel within our company, improves employee well-being and makes it easier for people, such as mothers with young children, to continue working for our company.
The other area we address is the use of fuel and water in our offices. Although the impact is less significant than with cars, it is still positive. We continue to pressure our landlords to use renewable energy suppliers, and two of three have committed to change to such a supplier in the coming 12 months. We discourage the use of air conditioning, except where needed in server rooms. Instead, we ask employees to open the windows if it is a warm day.
We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). WE action any recommendations from the consultancies involved in the audits.

Pricing

Price
£69,440 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.