THE4OC LIMITED

Microsoft Power Platform Development

Automating tiresome processes should take weeks, not months. 4OC liaises between operational and technical teams to provide consultancy, design, architecture and development services for Microsoft's Power Platform suite, digitising and automating high-value business processes. We define data requirements, co-design the solution, and provide training to roll-out a flexible cloud-based solution.

Features

• Low-code development spanning Microsoft 365, Azure, Dynamics 365
• Power BI, Power Apps, Power Automate, Power Virtual Agents
• Cloud-based, consolidated BI, practical UX/UI design
• PMPR: Project Management Progress Review meetings
• Social value add embedded for sustainable change
• Knowledge transfer, capacity and capability building
• Reusable tools, techniques, methodologies and templates
• Stage-gated project to ensure delivery is tightly managed
• Combines business, technical and commercial views to deliver holistic analysis
• Health, Local/ Central Government, Transport, Social Housing, Higher Education

Benefits

• Integrated into the Office 365 suite, maximising existing licenses
• Interactive reports, live dashboard to monitor health
• Data analytics provide visibility of current spend, progress, risk
• Innovative problem solvers who understand operational realities and technology
• Knowledge of and experience with public, private and third sectors
• Expert liaison between diverse teams and organisational departments
• Informed and timely decision making; clarity and transparency of responsibilities
• Managed change to embed transformation and secure buy in
• Cost, scope and outputs certainty for fixed price work
• Increased agility, collaboration and scalability

£406.50 to £1,536 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@the4oc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

212787584137256

Contact

4OC Support
020 3965 3948
support@the4oc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No known constraints
• System requirements: Buyer must have Microsoft Tenant license

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday, 9-5 (UK time)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide agile support to buyer organisations on a case-by-case basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 4OC showcase, train, document and provide continuous support to users of our service.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word document
• End-of-contract data extraction: Dependent on contract, users will be able to extract data accordingly.
• End-of-contract process: Dependent on contract, all data will be handed over to the client and data will be deleted from the supplier in accordance with relevant data laws. Price of the contract will be dependent on requirements, and there may be additional costs associated with the disengagement of the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft service interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: 4OC have tested numerous interfaces against accessibility tests and have ensured all outputs are accessible.
• API: No
• Customisation available: Yes
• Description of customisation: User experience and user journey can be customised.

Scaling

• Independence of resources: We rely on Microsoft Azure Cloud service to ensure users aren't affected by demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export their data in an agreed format according to the needs of the client.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The availability of our service is aligned to Microsoft Azure platform guarantees.
• Approach to resilience: The resilience of our service is aligned to Microsoft Azure platform.
• Outage reporting: A public dashboard (Microsoft Azure) is used to report any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access via manual control.
• Access restriction testing frequency: Never
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We follow internal information security policies and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We ensure basic change control where required.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We rely on Microsoft Azure vulnerability management approach.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We rely on Microsoft Azure protective monitoring approach.
• Incident management type: Undisclosed
• Incident management approach: We rely on Microsoft Azure incident management approach.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  At 4OC, we extend our commitment to sustainability to our clients by guiding them in incorporating sustainable practices into their strategies and operations. Our Environmental, Social, and Governance (ESG) framework offers tailored solutions that align environmental objectives with business goals, helping clients reduce their carbon footprints and improve resource efficiency. We advocate for digital transformation through our successful paperless policy, modelling how clients can reduce waste and conserve resources, thereby enhancing operational efficiency and environmental conservation. Our remote work solutions, proven effective in reducing commuting emissions, support a reduced environmental impact while promoting employee well-being and work-life balance. We ensure that our supply chain reflects our environmental values by partnering with like-minded organisations. By integrating these practices, 4OC assists clients in becoming leaders in corporate environmental responsibility, expanding the impact of sustainable practices across a broader network.

Pricing

• Price: £406.50 to £1,536 a user a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@the4oc.com. Tell them what format you need. It will help if you say what assistive technology you use.