ParentPay Limited

Cypad Monitor

Monitoring, inspection/auditing of catering, caretaking and cleaning services for QA. A real-time standards report is produced which can include photos, corrective actions and signatures. Included within the solution: scoring so that sites are ranked, detailed insight into service quality by drilling down to individual questions to capture trends.

Features

• Report builder enables users to tailor reports as needed
• Risk assessments including identification of hazards, risks posed, control measures
• Facilitates property surveys
• Room and floor measurements for servicing, refurbishing costings,
• Staff H&S: working procedures, risk, accident reporting, first aid.
• Monitoring across all departments, facilities, exteriors
• Moderates performance and productivity
• Ongoing background sync to avoid data loss
• Real-time data synced to a central database and HQ desktop.

Benefits

• Flexible reporting for catering, ground & cleaning staff
• Consolidated reporting
• Supports users to comply with statutory standards and regulations
• Maintains a high quality service
• Managed tablet service including remote repair and next-day replacement.
• Collects data to monitor QA standards and performance.
• Improves viability and marketability of service
• Reduces paper, saves time and money.
• Provides audit trail for case and incident management and reporting.

£3,100 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.howard@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

212856158261708

Contact

Nicola Howard
07881915899
nicola.howard@parentpay.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance windows are applied out of hours.; ; The tablet app is only available for Android tablets.
• System requirements:
  • Modern supported Web Browser, security patches applied.
  • Browser Javascript Support
  • Browser Cookies Support
  • TLS1.2 Transport Encryption Support

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: As required by the client. Pricing available on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Web based training, project management, onsite training and a support documentation library is available to all users of the system
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon completion or termination of the contract, the service will for up to thirty (30) days following such termination permit customer to export its data, in accordance with the capabilities of the service. Following such period, data stored or processed on behalf of the customer shall be removed or anonymised in accordance with the organisations Data Protection Policy, Privacy Notice, and Data Retention and Disposal Policy.
• End-of-contract process: No additional end of contract cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Native mobile applications are available for Android
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The service is accessed through a standard secure web browser interface. All interfaces have been designed with effective user experience and accessibility in mind.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: No specific testing is conducted, however all interfaces have been designed with accessibility in mind, based on WCAG 2.1 AA.
• API: No
• Customisation available: Yes
• Description of customisation: Customers can upload logos to customise their service. Customers can also use the solution to produce their own bespoke monitoring and auditing forms.

Scaling

• Independence of resources: The core platform is privately managed and does not share capacity with any other tenants. Customer data is logically separated through robust application logic which is regularly tested. Significant redundancy is built into the infrastructure and server capacity to ensure the service is always available.

Analytics

• Service usage metrics: Yes
• Metrics types: As required and defined by the client
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Local and centralised reporting suites are available
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA available on request
• Approach to resilience: Significant redundancy and resilience is built into the infrastructure and server capacity to ensure the service is always available. Enterprise monitoring solutions are deployed and the service is maintained on a 24x7 basis by a full IT team. Capacity management processes and procedures are established.
• Outage reporting: In the event of an incident or outage, emails are sent to nominated contacts. Notifications are also sent to devices where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Infrastructure management interfaces are only accessible via secure VPN and all access is protected by Multi-Factor-Authentication (MFA).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited, trading as British Assessment Bureau
• ISO/IEC 27001 accreditation date: 11/04/2023
• What the ISO/IEC 27001 doesn’t cover: Schools, councils, other customers, and end users' own local computer systems and networks - and their associated physical locations, are outside of the ISMS scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI-DSS; Cyber Essentials Plus.
• Information security policies and processes: Cypad operates under an ISO 27001 certified Information Security Management System (ISMS) - this has been certified by a UKAS accredited certification body. A dedicated security team of qualified specialists maintain, monitor and enforce technical and organisational security controls. We are audited by independent specialist third parties at least four times per year. Cypad operate a comprehensive catalogue of security policies, processes and procedures; Including but not limited to: Security Policy. ISMS Manual. Acceptable Use Policy. Access Control and Onboarding-Offboarding. Business Continuity Strategy. Business Continuity Plans. BYOD Policy. Capacity Management Policy. Change Control Process. Clear Desk Policy. Cryptography, Certificates and Key Management Policy. Data Protection Policy. Data Retention and Disposal Policy. Development Process Standards and Practices. Firewall & Router Configuration Strategy. Incident Response Procedures. Information Classification and Handling. IT Decommission Process. Password Policy. Patch and Vulnerability Management Strategy. Physical Security Policy. Security within Project Management. Remote Working and Mobile Device Policy. Security Considerations for Key Decision Makers. Social Media Policy. Supplier and Third Party Management Policy. System Build Standards. IT Documented Operating Procedures.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Full change control process is applied to the product and hosting infrastructure. This applies to all assets. Changes require CAB review and approval. Security considerations are specifically identified as a strict requirement.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Internal and external components are assessed by industry leading vulnerability scanners on a weekly basis. Additional cyber risk assessment tools monitor OSINT data feeds on an ongoing basis. Any and all findings are subject to risk assessment and suitable remediation through change control processes. Critical and Security updates to be installed within one month of release. All other available vendor updates to be installed within 3 months of release. We actively participate in a threat sharing community and monitor special interest security groups continuously.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We operate network and host based intrusion detection systems. All infrastructure components and logging is supported by a SIEM platform, including User-Behaviour-Analytics (UBA) capabilities. Endpoint and back-office systems run DLP controls to help detect and prevent data loss events. External breach indicators are also independently monitored on an ongoing basis. Canary tokens and honeypot technology is also applied. We operate, train and regularly test a comprehensive Incident Response Programme - including forensics evidence collection capabilities. Security Incidents are responded to immediately following identification, by a dedicated security team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our detailed Incident Response Programme has developed a full array of specific response processes for particular events. We operate, train and regularly test the full process - including forensic evidence collection processes. Security Incidents are responded to immediately following identification, by a dedicated security team. All employees are required to report any confirmed or suspected security incidents. The security team can be contacted by customers, users or employees at any time via email or telephone. Detailed incident reports are provided as necessary - including an executive summary, event timeline, investigative and containment steps, root cause analysis, remediation and lessons learned.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environmentally friendly solution, low carbon emissions, recycled decommissioned equipment. Offers are assessed on an individual basis and dependent on client's priorities and strategic objectives.

  Tackling economic inequality

  Offers are assessed on an individual basis and dependent on client's priorities and strategic objectives.

  Equal opportunity

  We are an equal opportunities employer. We support our clients in promoting digital skills. Offers are assessed on an individual basis and dependent on client's priorities and strategic objectives.

  Wellbeing

  Offers are assessed on an individual basis and dependent on client's priorities and strategic objectives.

Pricing

• Price: £3,100 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicola.howard@parentpay.com. Tell them what format you need. It will help if you say what assistive technology you use.