Clarity Informatics Limited

Agilio Mortality Review

Clarity Assure Retrospective Case Review (RCRR) is an online solution to allow users to enter data for mortality reviews.
It complies fully with all national standards of reporting to the Learning from Deaths report.

Features

  • Secure data storage
  • Uses PRISM methodology
  • Simple data retrieval
  • Quality configurable reporting
  • Thematic learning
  • Uses structured case review approach
  • Configurable data recording for specialist teams
  • Uses NCEPOD qualitative scoring
  • Escalation to team members
  • Medical examiner reporting and recording

Benefits

  • Secure data storage in the UK
  • Proven technology and published peer-reviewed research
  • Qualitative and quantitative reporting
  • All information goverance process covered in detail
  • Automated daily, weekly, monthly data uploads SUS or PAS
  • Multi-layered reporting
  • Simple set-up with no local installation as web-based solution

Pricing

£19,000 to £19,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 1 2 9 2 4 7 4 4 7 0 5 8 3 9

Contact

Clarity Informatics Limited James Stephenson
Telephone: 01912875800
Email: james.stephenson@agiliosoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
Community cloud
Service constraints
No constraints
System requirements
We support all modern internet browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
All questions answered within 30 minutes of receipt.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Installation, face to face training, WebEx and telephone as required.
Support available to third parties
No

Onboarding and offboarding

Getting started
Site visits to explain the system.
IG linkage created.
Test upload of data files.
Onsite or online training.
User documentation is provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data extracted via secure FTP.
Various formats as needed.
Single data dump if required.
Self-service data feeds available.
End-of-contract process
No additional cost.
Data transfer project provided as standard.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
Configurable reporting and new mortality review forms deployed quickly.

Scaling

Independence of resources
No data or user limitations

Analytics

Service usage metrics
Yes
Metrics types
Configurable metrics across the platform.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Self-service and standard reporting provided.
Configurable reporting available.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability is 99.9%
We have a 4 hour RTO
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management channels and interfaces are restricted by critical contacts at a trust providing us with bona fide contact user name, email and role.
Verification is checked before allowing access to the application.
Role based access is also a core feature of the tool which can further restrict access only to appropriate areas of the application.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
27/06/2019
What the ISO/IEC 27001 doesn’t cover
Nothing in relation to this service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001 processes
SIRO and DPO employed
Caldicott guardian employed
Board level assurances and reporting
Annual audits and penetration testing

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a process that is certified by ISO 27001 where we we plan and assess any changes that need to be made to the system on an ongoing bas
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We conduct regular penetration tests.
Our servers are kept up to date with the latest patches on a weekly basis.
We subscribe to the latest feeds from Microsoft about potential vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As detailed in our ISMS, we monitor the industry for known threats/vulnerabilities and also have product specific controls and alerts for suspicious activity. Response times and actions vary with the level and nature of threat but can be within minutes or hours.
Incident management type
Supplier-defined controls
Incident management approach
We have several well defined processes for events both from customers and from internal alerts. User reports are via our helpdesk system (email or phone) and can be escalated immediately if appropriate. Significant events are logged and reviewed, with feedback to involved users and/or more general announcements or communications, Disaster recovery plans are in place for "common" incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Mortality review and tackling economic inequality.

Our mortality review service provides thematic learning from deaths in hospital. Where there are gaps in care or services this can be identified, reported and then discussed at a trust level using the Learning from Deaths methodology.

This approach can lead to significant improvements in understanding mortality arising from health and economic inequality. It can be discussed at a local and regional level in order to understand the gaps and rectify service level improvement.

Our application provides the ability to manage this process.

Pricing

Price
£19,000 to £19,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.stephenson@agiliosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.