Simple Innovation
Support Service
Support services for early life or BAU for any of our installed services and upgrades. We provide support for DEVOps, upgraded systems and new installations or migrations we have carried out for you.
Features
- Assistance with designing the service you need
- Support for your customisations / processes
- Provision of third and fourth line escalation
- Liaise with first line support to set up processes
- Support for automated deployments using DEVOps
- Support for management of Monitoring and Alerting
- Support for selected EDRM solutions including Office365 Compliance Centre, OpenText
- Support for Azure Recovery Vault processes
- Support for mitigating Microsoft Advisory findings and best practices
- Support for managing Azure Policies to ensure compliance
Benefits
- Reduces in house expertise costs
- Access to staff with years of Azure and EDRMS experience
- Increases compliance across estate
Pricing
£450 to £1,500 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@simpleinnovation.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 1 2 9 9 2 0 8 3 0 7 5 2 0 7
Contact
Simple Innovation
Sebastian Rogers
Telephone: 07976 562661
Email: sales@simpleinnovation.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Work with the client at technical design phase and / or implementation to design Target Operating Model (TOM) to suit need and budget. This can include roles within your own helpdesk, development of support workflow processes and escalation to our help desk.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Azure
- Office365
- OpenText
- SharePoint
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
When onboarding from on premises to cloud, using Infrastructure as a Service, Platform as a Service, Software as a Service or a combination of all three we can provide expertise from planning, through data migration to early life support and Business As Usual (BAU).
We have extensive experience moving on premises applications and services to the cloud and are familiar with common issues, risks and misconceptions. Therefore we can assist you in ensuring the supportability of your design. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Azure
- Office365
- OpenText
- SharePoint
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We work with your project to establish, as part of the delivery or development process, a standard or testing and benchmarking at the beginning of the process. We work with both Agile and Waterfall approaches. This will normally include: - Test scenarios and scripts - Smoke, Unit, Integration and Confidence testing - Work with the project for User Acceptance Testing - Benchmark testing with third party tools as appropriate - Best practices and Governance established at the beginning of the project to ensure system signoff.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We can provide ongoing support for existing applications which we have implemented for a customer. This includes Azure Resources, Office365, SharePoint and OpenText. Our support service allows us to be an extension of your own internal support team. We use a ticketing system to allow services request to be raised to the third level support team and provide support processes.
Service scope
- Service constraints
-
Support is provided remotely.
Standard support is based on UK working week.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Second Line UK support Hours: 9-17:30 Monday to Friday. 4 hour initial response, fault logging and tracking for up to 2 nominated individuals within the organization.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We have actively supplied training to our staff and encourage all our teams to engage with good practice, including being aware of our carbon footprint and making steps to change. We work remotely where possible, keeping our carbon footprint due to travel to a minimum. Company cars are 100% electric. We no longer have server farms but have adopted cloud computing as a shared resource for all our work.Covid-19 recovery
We understand that budgets have been tight following Covid-19 in the public sector, therefore we endeavour to work with departments to ensure that we can work in pragmatic ways to keep costs lower. We prefer to work remotely and expect this to be the case with most projects, unless there is a particular need to be on site, to ensure that expenses are lower and work collaboratively as far as possible to work with your own in-house teams rather than supply duplicate resource. We support staff who are recovering from Covid-19, allowing them to work remotely if they can, or providing support if they are not well enough.Tackling economic inequality
We endeavour to employ suitably qualified young people to train with us and this currently constitutes 10% of our workforce, with plans to grow proportionally with our growth over the next 18 months. Our remote working policy has also meant that staff do not have to be in London to work with our primarily London based customer base and we now have consultants based in York, Newcastle and other areas of the UK.Equal opportunity
We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for each employee to feel respected and able to give their best. We are also committed against unlawful discrimination of customers or the public. We provide equality, fairness and respect for all regardless of gender, race, nationality, disability or religion in terms of both respect, terms and conditions and pay. We always take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation's work activities.Wellbeing
We do not expect any of our employees to work long hours and expect them to maintain a work/life balance. Although some projects do demand out of hours working, we do have policies in place to ensure staff do not do this regularly and get adequate days out to make up for this. Overtime is shared among everyone. All are encouraged to take lunch and holidays and we take our duty of care to the people who work with us seriously. We try to get regular “face to face” events in the year to ensure the team works together happily and feels important to the company.
Pricing
- Price
- £450 to £1,500 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@simpleinnovation.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.