Salesforce Cloud Services

Planning

Planning service: Yes
How the planning service works: VE3's "Cloud Pathway" is a specialized suite of services geared towards guiding clients through their journey to the cloud, with a focus on industry-specific needs and leveraging both application and infrastructure capabilities. We offer a comprehensive range of planning services aimed at delineating the path to the cloud, incorporating tailored insights and strategies to prioritize business planning and optimize outcomes through cloud capabilities. VE3 assists in defining Cloud strategy, conducting Application Migration Assessment and Planning, and Infrastructure Assessment and Planning. Our process carefully considers factors such as target environment feature availability, application dependencies, investment appetite, and the client's business calendar. VE3 verifies migration types and efforts, conducting thorough code-level assessments to evaluate compatibility with the target platform. We utilize a range of industry-leading tools, complemented by our consultancy expertise, to deliver effective planning, including: Strategy and Business Case development, Cloud Business Case Tool, IT Operating Model for Cloud, VE3's DevOps Maturity Model Assessment, Cloud Strategy Framework, Cloud 100 Framework, Cloud Application Assessment, Automated Application Discovery Tools, Intelligent Cloud Planning Tool, and Cloud Assessment Tool. Through Cloud Pathway, VE3 empowers clients to navigate their cloud journey swiftly and securely, ensuring optimized results aligned with their business objectives.
Planning service works with specific services: No

Training

Training service provided: Yes
How the training service works: VE3’s approach to training is based on the User Learner Experience which is an evidence based, best practice approach that includes an assessment of specific training requirements and implementation consideration.
We follow a structured approach from Learning all the time, Learning from others and Formal Training, we work closely with stakeholders, engaging end-users and support staff to identify training needs.
Key to our approach is the development of the Training Strategy, defining the Training Needs Analysis (TNA), and Training Curriculum and Learning Journeys to produce the Training Plan. This also details the training delivery method which will be based on complexity of content, size of audience, geographic spread of end users and proficiency level required. Examples include 30 Day Challenge, Peer-to-Peer Learning, eLearning and Instructor Led Training where appropriate.
Training is tied to specific services: No

Setup and migration

Setup or migration service available: Yes
How the setup or migration service works: VE3 can manage the overall Journey to Cloud migration - including modernising applications, building new cloud-based applications, and transforming the architecture and infrastructure - all while transitioning to a new technology operating model and culture. Services cover: Business Case/Value Realisation, Security Enablement, SaaS Replacement, Application Modernisation/Migration, Cloud Native Development, Cloud Infrastructure Enablement, Cloud Operations Transformation, Infrastructure Migration, DevOps Services, Cloud Migration Services Cloud Application Modernisation, PaaS Services, Cloud Infrastructure Transformation. Each Service can deliver: Discovery: Application Discovery, Infrastructure Discovery, Relationship Mapping, Service Management Discovery Assessment: Assessment Framework, Analyse Applications/ Database for Migration to Cloud, Classify Applications/ DBs and mark dispositions, Prioritise target applications, Identify Pilot Candidates, Develop Roadmap, Design, Develop Target Operating Model, Workload Location Design, Backup and DR Design, Policy Design, Security Design, Service Management Design. Release: Confirm Infrastructure-to-Application Mapping, Determine Remediation and Testing Needs, Complete Release & Scheduling. Testing: Build Migration Workflow, Develop Application Remediation, Develop Infrastructure Remediation, Test Transformed Application, Document Code and Configuration Changes. Deployment: Refine Automated Configuration Workflow, Hour-By-Hour Scheduling, Conduct Dry Run, Develop Rollback Plan, Migrate Configuration and Data to Destination. Execution: Build Target infrastructure on Cloud, Automate migration process using PowerShell, Chef on Puppet, Facilitate Workload/ Application Migration, Provide Executive Reporting on Deployment.
Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

Quality assurance and performance testing service: Yes
How the quality assurance and performance testing works: VE3 offers a comprehensive suite of Quality Assurance Services that form the cornerstone of our VE3 Delivery Methodology. Our Quality Assurance approach ensures that engagements are laser-focused on delivering high-quality outcomes. This is achieved through personal accountability, well-established processes, robust quality controls, continuous improvement initiatives, and oversight from Delivery Leads who hold overall accountability for delivering expected outcomes for each service.

We prioritize proactive quality and risk management, embedding quality practices and fostering a culture of excellence throughout our teams, in alignment with ITIL and CMMI standards. This commitment to quality is reinforced by independent quality checks conducted through Quality Assurance Assessments, allowing us to swiftly address any issues that arise. Additionally, we appoint independent Quality Assurance Directors, esteemed members of VE3 Leadership (at Managing Director level), whose performance is directly tied to ensuring quality compliance.

VE3's Managed Test Service offers buyers a comprehensive range of testing services aimed at ensuring solution quality across the entire system development lifecycle and into live service. This encompasses performance testing to verify that the service meets critical performance-related metrics, including response time, availability, and capacity requirements.

Security testing

Security services: Yes
Security services type: Security strategy

Security risk management

Security design

Cyber security consultancy

Security testing

Security incident management

Security audit services
Certified security testers: Yes
Security testing certifications: GBEST

CHECK

CREST

Cyber Scheme

Other
Other security testing certifications: OSCP

OSPE

CISSP

CEH

Ongoing support

Ongoing support service: Yes
Types of service supported: Buyer hosting or software

Hosting or software provided by your organisation

Hosting or software provided by a third-party organisation
How the support service works: VE3 Service Introduction (SI) offers a robust framework for effectively managing the introduction of new products or services, ensuring quality across all stages of the delivery lifecycle, up to and including go-live. We prioritize continuous service improvements at each phase of the project.

Our Shared Service Delivery encompasses a comprehensive range of offerings associated with live service provision, including incident and problem resolution, change and release management, configuration management, business continuity, and user satisfaction.

At our Newcastle Technology Centre, we boast an industry-leading 24x7 support capability for Cloud Hosting and Software Services. Our multi-layered approach integrates state-of-the-art building control systems, rigorous guarding protocols, and certified working methods and development practices.

The Newcastle Technology Centre is equipped with:

Secure accommodation meeting requirements for handling data rated at SECRET
HMG “List X” accredited secure office area, equivalent to government marking of SECRET/TOP SECRET
ISO27001 certification for the physical location
ISO22301 certification for Business Continuity in client projects
ISO20000 certification for IT Service Management functions
Accreditation as a member of the UK Government’s Cyber Essentials plus scheme
Regular liaison from Special Branch with a counter-terrorism report issued periodically.

Service scope

Service constraints: None

User support

Email or online ticketing support: Email or online ticketing
Support response times: This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Web chat support

Yes
Web chat support availability

24 hours, 7 days a week
Web chat support accessibility standard

WCAG 2.1 AA or EN 301 549
Web chat accessibility testing

ServiceNow products are tested with the following assistive technologies: JAWS, NVDA and VoiceOver. Further, VE3 can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependant) at an additional cost. VE3 also utilise Skype for Business which can be another means of support but is reliant upon the customer also using a Skype for business solution.
Support levels: Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Salesforce

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 14000-1

ISO 22000-1

ISO 9000-1

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision.

User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life

Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community

Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes

Features

Benefits

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Pricing

Service documents

Cookies on Digital Marketplace

Salesforce Cloud Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Social Value

Pricing

Service documents