ACS Technology Group Ltd.

ACS Connectivity Services

We offer various telecoms solutions to our partners that help you connect and expand. This might involve giving your staff a customized mobile plan or ensuring your broadband can handle your increasing business demands. This covers Leased lines Cloud VOIP Services Microsoft teams calling. All with our Managed Service.

Features

• Fully managed endpoints including routers and firewalls
• Remote Access for quick resolutions
• SD-WAN Capabilities
• Dedicated Internet Bandwidth - scalable and reliable
• Bandwidths and connectivity options to suit the needs
• Monthly mobile usage and spend monitoring/reporting
• Mobile spend and usage Analysis, holistically and individual user
• Vendor agnostic: High Performance Connectivity Service.
• Multi Skilled Experienced Teams delivers efficiency and flexibility
• Identify ways to improve performance and reduce costs

Benefits

• UK Based Helpdesk
• Provides best in class digital infrastructure
• Streamline costs and communications efficiently.
• Flexible connectivity and resilience options
• Quick and dependable delivery service with strict SLA's
• Reduced mobile spending
• Tailored delivery of cloud connectivity
• Low Latency Connectivity
• Cost savings and time savings by enabling streamlined communication
• Improved communication efficiency that reduces costs and saves time

£30 to £1,200 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

213210855361775

Contact

Ben Townend
01274 556091
ben.townend@acsgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: ACS Connectivity Services offers a strategic planning service that encompasses a thorough audit, professional migration, and post-migration support. This service ensures a seamless transition to cloud-based operations, providing customers with: Audit & Assessment: A detailed evaluation of the current Connectivity infrastructure to identify the best migration strategy. Professional Migration: Expert handling of services transfer to Cloud connectivity, minimizing downtime and disruption. Post-Migration Support: Ongoing assistance to address any issues. Knowledge Transfer: Sharing of best practices and training to empower in-house IT teams.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: ACS provides training depending on the required service. Training services are tailored to organizational and individual needs, including face-to-face coaching, bespoke user guides, and interactive sessions with engineers for product understanding and troubleshooting
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our services include setup, transition migration, integration, and configuration support to enhance operational capability.; We follow best practices for our services these include:*; • Planning: Develop a detailed plan for the setup, transition, and migration process to ensure a smooth and efficient transition.; • Communication: Keep all stakeholders informed and involved throughout the process to ensure their needs and concerns are addressed.; • Testing: Conduct thorough testing of all systems and processes before, during, and after the transition to ensure everything is working as intended.; ; • Training: Provide comprehensive training to all users to ensure ; they are able to effectively use the new systems and processes.; • Support: Provide ongoing support to address any issues or ; concerns that may arise during or after the transition.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We test the quality and performance of all systems and processes before, during, and after the transition by developing and running test cases and scenarios that cover all critical functions and performance needs, using automated testing tools to improve test coverage and speed, doing regular performance testing to find and fix any performance issues, measuring and tracking key performance metrics to make sure the service meets the expected performance standards, and always improving the testing process to assure the best quality.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Support Services includes Additions, Removals, Replacements and Decommissions. ; • Delivery and installation of network equipment with break-fix and technical logistics services. ; • Network switch pre-config service for network projects. ; • Safe and eco-friendly disposal of old assets. Smart Hands. ; • Managed Services; onsite or remote teams to manage Comms Rooms and Moves, Adds and Changes at any site or UK level. ; • Smart Hands; Server, Network Switch and Firewall racking; Server and Network Switches and Router configuration by script.

Service scope

• Service constraints: UK Service

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: At ACS, we prioritize swift and efficient responses to all inquiries. Our support team is dedicated to providing prompt assistance, ensuring that questions are addressed as quickly as possible to maintain seamless service and support for our clients. All in line with agreed SLA
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: ACS offers Managed IT Support and custom support plans for co-managed setups with Internal IT Resources. Our standard support plans include: Standard Hours of Support: Monday – Friday 08:00 – 17:30 Out of Hours Support On-site support when needed Full 1st, 2nd & 3rd Line & Co managed support services via phone, email, portal Assigned Cloud Technical Account Manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group 776988
• ISO/IEC 27001 accreditation date: April 24
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ACS is actively engaged in combating climate change through various initiatives. They are dedicated to sourcing ethical products, enhancing sustainability, and participating in community volunteering and environmental roadshows. With a dedicated Impact Team, ACS drives ideas and initiatives across the business to create a positive environmental impact. They also assist customers in adopting greener practices by conducting environmental reviews. For a comprehensive understanding of ACS's commitment to environmental stewardship, the ACS Impact Report provides detailed insights into their efforts to be a force for good.

  Covid-19 recovery

  Our service provision will support Covid-19 recovery by ensuring safety protocols, facilitating remote work, enabling contactless transactions, promoting health awareness, and fostering community resilience.

  Tackling economic inequality

  Our service provision will address economic inequality by offering affordable access, promoting financial literacy, creating job opportunities, supporting small businesses, and advocating for fair wages and policies.

  Equal opportunity

  ACS is dedicated to providing equal opportunities, fostering a diverse and inclusive environment where every employee is valued and respected. Their commitment is reflected in their hiring practices, professional development programs, and community engagement, ensuring a workplace where everyone can thrive and contribute to the company's success.

  Wellbeing

  Our service provision will enhance wellbeing through mental health support, promoting work-life balance, facilitating access to healthcare, encouraging healthy lifestyles, fostering social connections, and prioritizing user satisfaction and safety.

Pricing

• Price: £30 to £1,200 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.townend@acsgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.