Softcat Limited

Rapid7 - Insight ThreatCommand

Rapid7 Threat Command is an advanced external threat intelligence tool that finds and mitigates threats directly targeting your organization, employees, and customers. By proactively monitoring thousands of sources across the clear, deep, and dark web, Threat Command enables you to make informed decisions and rapidly respond to protect your business.

Features

• Secure the Modern Web

Benefits

• The Universal Translator

£74,053.03 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

213442936856524

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Available upon request
• System requirements: Cloud based solution - requirements detailed https://www.rapid7.com/products/threat-command/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have established the following Service Level Objectives (SLOs) that govern our response and communication processes. The following time frames are relative to your time zone.; Severity-1 “Critical”: < 2 Hours initial response, 4 Business Hours update cadence; Severity-2 “High”: < 4 Business Hours initial response, 3 Business Days update cadence; Severity-3 “Medium”: < 12 Business Hours initial response, 5 Business Days update cadence
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf/ ; Describes how R7 support works, we have a technical Account Management team and the details can be found here. ; https://www.rapid7.com/contentassets/27cecc8df3274f698972f0c2a69e6b40/rapid7-technical-account-management-support-brief.pdf/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid7 offers online help, free webinars, and formalized, curriculum-based training for Rapid7 products including hands-on technical lab exercises. Rapid7 offers a flexible training model available in virtual open enrollment, virtual dedicated and on-site classroom formats. Custom training is also an option for your organization. We build a class or entire curriculum suited to your specific training objectives. Courses can include introductory or advanced product topics and can cover one or more products. The Alert profiler enables the user to easily control noise and false positives and together with a policy, automatically close down any unreleated alerts thereby streamlining their security efforts
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: CSV
• End-of-contract data extraction: If you opt to end your engagement with Rapid7, you have the opportunity to collect and transfer any data that is possible to export.
• End-of-contract process: At the end of a contract, you will have the opportunity to collect and transfer any data possible to export. If you request that Rapid7 delete all of your data, the request will be processed within 14 days. No additional fees apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Accessible via web browser
• Accessibility standards: None or don’t know
• Description of accessibility: Details available on request
• Accessibility testing: Details available on request
• API: Yes
• What users can and can't do using the API: The API is a Restful JSON interface. A user is able to push and pull data values into and out of the Threat Command database. For example, the addition of new assets could be automated via an API call. Equally threat details and statistics can be extracted from the API to help populate extrernal report applications
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Threat Command provides a feature called Alert Profile. This feature allows a user to define a "scenario" for each threat type they are interested in. A scenario is a series of conditions coupled together with logic that tells Threat Command what threat type the user wants to be alerted on and what severity to attach to that scenario.

Scaling

• Independence of resources: Cloud components are hosted in AWS. Rapid increases in CPU, memory, storage, and networking capacity are performed on demand to meet the scaling and performance needs of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Platform availability is provided at https://status.rapid7.com
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: All of the data processed and stored is encrypted at rest using various file or disk level encryption mechanisms. Data is encrypted using industry standard AES-256 encryption with keys managed through AWS’s Key Management Service (KMS). Where possible, Rapid7 utilizes AWS’s services to manage encryption at rest (e.g. S3, EBS, RDS, etc.). When not possible, Rapid7 utilizes block level encryption provided by LUKS.; ; Block level encryption is used for ElasticSearch (only used to index some asset metadata). For all other persistence technologies/layers, AWS KMS is used.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Supports data exports, real-time alerts, scripted API integrations to deliver results and coordinate activity between these solutions. Depending on the type of integration desired and the solution in place, InsightVM data can be delivered and custom functionality can be created to enable integrations.; InsightVM provides a variety of reports in parseable formats. Reports can be created for human delivery in PDF, RTF, Text, HTML, and XML, or in parseable formats including CSV export, a variety of XML exports, and direct-to-database export. Report content is based on the report template selected as well as filter criteria for vulnerability types and severities.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Please contact
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During the term of Customer’s subscription, the Service will perform in accordance with and subject to the Service Level Agreement (“SLA”) documented at https://www.rapid7.com/legal/sla/. Rapid7’s target is 100% System Availability. If the System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed below (“Service Credit”), which is the sole and exclusive remedy for any failure to meet the SLA.
• Approach to resilience: Rapid7 maintains a Business Continuity Plan for the Insight platform. The primary goal of this plan is to ensure organizational stability, as well as coordinate recovery of critical business functions in managing and supporting business recovery in the event of disruption or disaster. Thus, the plan accomplishes the following:; Ensures critical functions can continue during and after a disaster with minimal interruption;; Identifies and decreases potential threats and exposures; and; Promotes awareness of critical interdependencies.; We can share a high-level overview of our Business Continuity Plan for the Insight platform upon request.
• Outage reporting: Service status is available at status.rapid7.com. Users may elect to subscribe to notifications from this site.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Insight Platfom provides comprehensive role-based access controls (RBACs) that govern functionality such as scanning capabilities, scan configuration creation/modification, asset grouping, reporting, administrative functions, and other settings. Along with functional access controls, RBAC extends to visibility of scan target assets. Users can only view scan or report data on those devices or collections of devices to which they have access. InsightVM includes pre-defined user roles addressing core permission sets that can be customized as needed. Additional custom roles can be created and assigned to users, allowing for efficient access management.; For additional information regarding roles and permissions, please refer to: https://insightvm.help.rapid7.com/docs/managing-users-and-authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 type 2
  • https://www.rapid7.com/trust/compliance/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The Information Security team is broken into the Governance and Operations functions. The Governance team's functions include GRC (governance, risk and compliance) activities and overall security program management. The Operations team's functions include vulnerability management, application security, security engineering, and various other operational roles and responsibilities. The Information Security team reports into the Products organization. We work with the Products team to build security into our platform, products and services. We engage external third party auditors to validate the security controls are operating effectively, building and maintaining customer trust and confidence.
• Information security policies and processes: The Information Security and Information Technology groups are responsible for monitoring compliance with data security policies and procedures. Users found in violation of information security policies may be subject to disciplinary action, up to and including 1) removal from any access to company or customer assets, data, or systems, 2) termination of employment, and/or 3) legal action. When required, Information Security will work with Legal and People Strategy to address any instance of non-compliance.; ; We use a SaaS product to manage and control relevant Information Security policies, which includes version control editors and full audit history. Rapid7 employment policies are documented in an internal employee handbook.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Rapid7 applies a systematic approach to managing change so that changes to services impacting Rapid7 and our customers are reviewed, tested, approved, and well communicated. Separate change management processes are in place for corporate IT systems and Insight platform systems to ensure changes are tailored to the specifics of each environment. The goal of Rapid7’s change management process is to prevent unintended service disruptions and to maintain the integrity of services provided to customers. All changes deployed to production undergo a review, testing, and approval process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Information Security team is continuously monitoring the Rapid7 network and our product environments in accordance with formally documented vulnerability management processes and procedures. Information Security conducts vulnerability scans on a continuous basis, at least weekly. Rapid7 begins immediate action following the identification of critical vulnerabilities and generally completes the process in well under 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use InsightIDR to monitor for suspicious and malicious behavior across our user endpoints, networks, servers, and cloud services. Our InsightIDR configuration uses a combination of user behavior analytics, attacker behavior analytics in the form of curated threat intelligence, and custom alerts. ; ; We only monitor systems that Rapid7 has implemented in our hosting environments and platform, not systems that customers deploy themselves within their environment.
• Incident management type: Supplier-defined controls
• Incident management approach: There is a formal Incident Management process in place and we can provide our Incident Response policy. Incidents are handled by the Information Security team and are escalated to Rapid7's in-house Incident Response team when necessary.; ; Rapid7 uses InsightIDR to monitor on-premises and cloud environments for security incidents. Information Security partners with the MDR and Incident Response services teams to supplement Rapid7’s incident response program. InsightIDR alerts are regularly reviewed by analysts and escalated via a paging system when indications of potentially malicious activity are detected.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £74,053.03 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer this as a free 30 day trial of the product.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.