SOFTCAT PLC

Everbridge Business Continuity in the Cloud

Everbridge BCIC helps organizations maintain resilience by centralizing business continuity plans, assessing risks, and enabling rapid, coordinated responses to disruptions. The platform streamlines preparedness, ensures critical processes remain operational, and supports informed decision-making during incidents to minimize impact and speed recovery.

Features

• Real-time reporting: Dashboards deliver immediate insight into impacts, dependencies

Benefits

• Accelerate continuity planning by updating and distributing plans across teams

• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

213466915971899

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BCIC is an extension of the broader Everbridge Critical Event Management platform: https://www.everbridge.com/platform/high-velocity-cem/
• Cloud deployment model: Public cloud
• Service constraints: The platform is cloud-based, so it requires reliable internet access for full functionality. Support is primarily delivered remotely
• System requirements: Modern web browser and an internet access

User support

• Email or online ticketing support: Yes
• Support response times: Clients can raise issues by phone, email, or support portal 24/7. Standard SLA initial response times are 2 business hours for severity 1, 4 business hours for severity 2, 8 business hours for severity 3, and 24 business hours for severity 4.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide a single, comprehensive support model that includes 24×7×365 technical assistance via phone, email, and the online support portal. All cases are triaged by severity, and guided troubleshooting for configuration, functionality, and operational questions. The standard support package also includes access to product documentation, knowledge base articles, training materials, and real-time system status updates.; ; BCIC provides structured Professional Services to ensure a smooth, effective implementation. Consultants guide system configuration, data migration, and setup of BIAs, risk assessments, plans, workflows, and permissions. They help establish governance standards, integrate existing tools, and tailor processes to organizational requirements. Training sessions build user capability and support adoption. Services are primarily delivered remotely and are scoped and priced separately from standard technical support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: BCIC helps users start using the service through a structured onboarding and enablement approach. During implementation, Professional Services guide customers through initial configuration, data setup, and adoption planning to ensure the platform is aligned with organisational processes. This typically includes remote workshops, configuration support, and best-practice guidance for BIAs, risk assessments, planning, and validation.; ; Training is primarily delivered online and includes role-based instructor-led sessions, recorded training materials, and access to product documentation and user guides through the Everbridge Support Center. Customers can also access knowledge base articles and how-to resources for ongoing self-service learning.; ; Onsite training can be provided where required but is not the default delivery model. After go-live, technical support and optional advisory services help users continue adoption, refine processes, and mature their resilience programme.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a BCIC contract ends, customers can extract their data using standard export and retrieval methods. Prior to contract termination, authorized users can export data directly from the web interface in common formats such as CSV or Excel, covering BIAs, risk assessments, plans, dependencies, reports, and audit records. Customers can also use the BCIC API to programmatically retrieve their data for migration or archiving purposes.; If required, Everbridge can provide assisted data extraction through Professional Services, subject to contractual agreement. Data access is available during the notice and transition period defined in the contract. After contract expiration and any agreed retention period, customer data is securely deleted in accordance with Everbridge data retention and disposal policies.
• End-of-contract process: At the end of the contract, customers retain access to BCIC for the duration of the agreed notice and transition period. During this time, users can export their data using built-in reporting tools or the API. After contract expiry and any contractually defined data retention period, customer data is securely deleted in accordance with Everbridge data disposal policies.; ; The contract price typically includes access to the BCIC SaaS platform, standard functionality, hosting, security, maintenance, updates, and 24×7 technical support via phone, email, and the support portal. It also includes access to standard documentation and knowledge resources.; ; Additional costs may apply for Professional Services such as implementation, data migration, integrations, customised configurations, advanced training, or ongoing advisory services. Optional enhanced support offerings, dedicated resources, or non-standard SLAs are also priced separately.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: BCIC is designed to work on mobile devices through a responsive web interface. Core capabilities such as plan access, task execution, incident updates, and approvals are available on mobile. Advanced configuration, reporting, and large-scale data management are optimized for desktop use due to screen size and complexity.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: BCIC provides a web-based service interface accessible through modern browsers. The interface allows users to manage BIAs, risks, plans, workflows, validations, incidents, reporting, and user permissions. Access is role-based, and the interface supports remote, multi-location use without local software installation.
• Accessibility standards: None or don’t know
• Description of accessibility: Everbridge is committed to designing and developing our products with full consideration toward accessibility and usability. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers.
• Accessibility testing: See above. We are working towards WCAG 2.x AA conformance, focusing on improvements that will affect the most users, the most components, and the most metrics, in that order. Everbridge complies with a wide range of WCAG 2.x and Section 508 accessibility requirements. Our system is also browser-based and supports accessibility functionality in all modern-day operating systems and web browsers.
• API: Yes
• What users can and can't do using the API: BCIC provides a REST-based API that allows customers to integrate the service with other enterprise systems and automate selected operations. Through the API, users can set up and maintain data such as organizational structures, users, roles, assets, processes, BIAs, and plan-related information, enabling initial configuration and ongoing synchronization from authoritative source systems. The API also supports triggering workflows, retrieving status information, and extracting reports for external analysis.; ; Users can make controlled changes through the API, including updating records, maintaining dependencies, and keeping continuity data current as upstream systems change. This is commonly used for integrations with HR, ITSM, and CMDB platforms.; ; There are limitations. Not all administrative or UI-level configuration options are exposed via the API. Advanced system configuration, complex workflow design, security policy management, and certain validation or exercise setup activities must be performed through the web interface. API usage is subject to authentication, authorization, rate limiting, and contractual controls.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BCIC supports extensive configuration to align the service with an organisation’s operating model and resilience requirements. Customers can customise BIA templates, impact scales, RTOs, dependency models, risk taxonomies, continuity plans, workflows, notifications, validation exercises, reports, dashboards, roles, permissions, and data fields. Integrations with external systems and branding elements can also be configured.; ; Customisation is performed through the web-based administrative interface using built-in configuration tools. Administrators can adjust templates, rules, and workflows without writing code. Data can also be maintained or synchronised using the BCIC API for automation and integration with source systems such as HR, ITSM, or CMDB platforms. Initial configuration and complex setups are often supported by BCIC Professional Services to ensure best-practice implementation.; ; Customisation is controlled by role-based access. Typically, system administrators and designated resilience or continuity leads are authorised to make configuration changes. Standard users can contribute data and execute assigned tasks but cannot alter system structure or governance settings.

Scaling

• Independence of resources: BCIC is delivered as a multi-tenant SaaS platform with logical tenant isolation. Capacity is managed using elastic cloud infrastructure, resource throttling, and workload separation to prevent one customer’s activity from degrading others’ performance. Platform monitoring and autoscaling are used to maintain consistent service levels during peak demand. No customer has direct access to shared infrastructure resources.

Analytics

• Service usage metrics: Yes
• Metrics types: BCIC provides service-level and application metrics to support operational visibility and assurance. These include platform availability and uptime, incident and service status, response and recovery activity tracking, workflow execution status, and audit logs of user actions. Reporting also covers BIA completion status, plan readiness, validation outcomes, and task performance. Metrics are accessible through dashboards, reports, and exports, supporting governance, compliance, and continuous improvement
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Everbridge

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data from BCIC through built-in export and reporting tools in the web interface, which allow data to be downloaded in common formats such as CSV or Excel. Data can also be extracted programmatically using the BCIC API for automated retrieval or migration. Exports are role-based and available to authorized users only.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel (XLSX)
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel (XLSX)
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: BCIC is delivered as a cloud-based SaaS service with a defined availability service level agreement. Everbridge targets a minimum monthly availability of 99.99%, excluding scheduled maintenance and force majeure events. Availability is measured at the service interface level and monitored continuously.; ; If the service fails to meet the contracted availability threshold, customers may be eligible for service credits in accordance with their agreement. Service credits are applied to future subscription fees and are the sole and exclusive remedy for availability failures. Credit values scale based on the duration and severity of the outage and must be claimed within the timeframe specified in the contract.; ; Planned maintenance is communicated in advance and scheduled to minimise customer impact. Emergency maintenance is performed only when required to protect service integrity or security. Availability commitments, measurement methodology, exclusions, and credit calculations are formally defined in the customer’s subscription agreement or SLA schedule.
• Approach to resilience: BCIC is designed for resilience using a cloud-native, multi-tenant architecture hosted in resilient public cloud infrastructure. The service uses redundancy across multiple availability zones, with no single points of failure at the application or infrastructure layers. Core components are deployed with automated failover, load balancing, and continuous health monitoring to maintain service continuity during component or zone-level failures.; Data is protected through regular automated backups, secure replication, and tested recovery procedures. Capacity management and autoscaling are used to absorb demand spikes and maintain performance. Security controls protect assets against loss, corruption, or unauthorised access. Datacentre resilience, physical security controls, and environmental protections are managed by accredited cloud service providers.; ; Please see our Trust Center to access to our security documents and certifications: https://trust.everbridge.com/
• Outage reporting: BCIC reports service outages through multiple, well-defined communication channels to ensure customers are informed promptly and consistently. Everbridge provides a public service status dashboard that displays current system status, planned maintenance, and historical incident information. This dashboard is accessible without authentication and is the primary source for real-time availability updates.; During a service disruption, email alerts are sent to designated customer contacts with details of the issue, expected impact, and progress updates until resolution. Follow-up communications are issued after service restoration, including high-level incident summaries where appropriate.; BCIC does not provide a dedicated public API specifically for outage or status notifications. However, status information remains continuously available via the public dashboard and direct communications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to BCIC management interfaces and support channels is restricted through role-based access controls and least-privilege principles. Administrative and support access is limited to authorised personnel only and protected using strong authentication, including MFA. Support interactions require user verification before any account-specific actions are performed. All privileged access is logged and monitored, with regular reviews to ensure continued appropriateness.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Please see our Trust Center to access to our security documents and certifications: https://trust.everbridge.com/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Service components are tracked through their lifecycle using version control, configuration management tooling, and asset inventories. All changes follow a formal change management process, including risk and security impact assessment, peer review, approval, and testing prior to deployment. Security-relevant changes require additional review and validation. Emergency changes are controlled, logged, and retrospectively reviewed.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: BCIC vulnerabilities are identified through continuous scanning, penetration testing, dependency monitoring, and threat intelligence feeds. Risks are assessed based on severity, exploitability, and potential impact. Patching timelines are prioritised accordingly, with critical vulnerabilities addressed urgently. Patches are tested before deployment to production. Threat intelligence is sourced from cloud providers, security vendors, CVE databases, industry alerts, and independent security researchers.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: BCIC uses centralized logging, security monitoring, and alerting to detect potential compromises. Events are analysed using automated detection rules and human review. When suspicious activity is identified, incidents are triaged, contained, and investigated according to severity. Response actions are initiated promptly, with escalation to security specialists where required. Monitoring operates continuously.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Everbridge follows the Incident Response procedures outlined in NIST 800-61 and are included in NIST 800-53, which Everbridge’s leverages as our security framework. Everbridge’s compliance to NIST 800-53 is audited annually by a 3PAO as required. Please see http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-53r4.pdf, IR-1 through IR-10 for more information. Everbridge can supply our latest Incident Response Plan as a secure document (via DocuSign) to a designated client contact upon request. To obtain this document, please contact your assigned Everbridge Account Representative.; Pre-defined response playbooks exist for common security and service incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: BCIC offers a limited free trial providing access to core planning, BIA, risk assessment, and workflow features. Advanced integrations, custom configuration, and professional services are excluded. The trial runs for a short, fixed period and is intended for evaluation rather than full programme deployment.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.