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XANTRA GROUP LIMITED

Snowflake Expert Service

We offer service for migration of data to snowflake, architecture guidance, design, implementation , deployment and support for snowflake

Features

  • Security, Governance, and Data Protection
  • Standard and Extended SQL Support
  • Tools and Interfaces
  • Connectivity with heterogenous data source
  • Data Sharing, import and export
  • Database Replication and Failover
  • Assist in on-boarding, training and user adoption of Snowflake
  • Implement data pipelines to populate your Snowflake solution
  • Implement, test and deploy a Snowflake solution

Benefits

  • Data pipeline development ensures your Snowflake platform is populated
  • Snowflake solution with ongoing support
  • Agile delivery model

Pricing

£450 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ankit.joshi@xantragroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 1 3 5 0 9 0 5 7 0 7 5 5 6 4

Contact

XANTRA GROUP LIMITED Ankit Joshi
Telephone: +447459709685
Email: ankit.joshi@xantragroup.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Our Support and consulting is add-on to snowflake - a cutting edge cloud warehouse software solution
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Support is limited to snowflake related service
System requirements
Cloud host

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Email or online ticketing
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide office hours support desk service via email, phone and video conference.

Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Snowflake is intuitive in that it is very easy to start using and get results, but we offer professional services with Snowflake that help you train your users and provide best-practices advice on both, workflow building, schedulling, data query, as well as peripheral infrastructure setup and advice. Training (both on- and off-site) is available at additional charge, and might be better utilised as part of project-based consultancy
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data is stored in snowflake which can be queried via native sql
End-of-contract process
You can continue utilising the data as-is at the end of contract

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Service interface is part of the same IO, but all UI elements are permissions-controlled
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Service interface is part of the same IO, but all UI elements are permissions-controlled
Accessibility standards
None or don’t know
Description of accessibility
Accessible through web-based user interface
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
REST API endpoints allow users to interact with various internal snowflake components (database drivers), manage jobs, version control, password and authentication (oauth) management, manage queues, schedules and users. All API access is granted through user-level permissions, with fine-grained control on what can be modified.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The snowflake can be vertically/horizontally scaled

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Snowflake

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported to desired format and cloud location
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • AVRO
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLAs need to be agreed
Approach to resilience
N/A
Outage reporting
Email alerts, API and dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
SAML
Kerberos
Active Directory
OpenID
Access restrictions in management interfaces and support channels
Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Data Security is taken very seriously, Snowflake as organisation are working toward SOC and ISO 27001 compliance and have an internal security governance policy,
Information security policies and processes
We have a detailed IT Policy (Security and Internet) which we can make available on demand

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
At platform level -- release notes for each major version of Snowflake will list major fixes and general changes to the system since last release.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AWS (as well as other cloud providers eg GCP and Azure) have a built in vulnerability testing process which allows the on-demand testing of an VM instance (that we control / have access to).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Amazon Web Services (as well as other major cloud providers) provide assurance that they take responsibility for identifying potential compromises and alert users on discovery. Response times for such incidents are managed by the underlying cloud provider's team.
Incident management type
Supplier-defined controls
Incident management approach
User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

We are committed to equal opportunity and provide equal access to all

Pricing

Price
£450 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 day free trial worth $400
Link to free trial
https://signup.snowflake.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ankit.joshi@xantragroup.com. Tell them what format you need. It will help if you say what assistive technology you use.