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Blue Planet Software Ltd

Income Manager software support

We support every component of the HeyCentric and Unit4 Business world Income Management system, associated cloud infrastructure and the external interfaces with payment providers and line of business users. The support contract is individually designed to meet the client’s business needs and is not a one size fits all approach

Features

  • Auto-allocation & matching
  • Robust ETL tools and interfacing
  • Bank reconciliation
  • Real-time reporting and dashboards
  • Fully API driven as well as supporting other standard technologies

Benefits

  • 99.9% Uptime Guaranteed
  • Integrations with multiple ERP solutions
  • Exceptional business continuity and disaster recovery as standard
  • Fully SaaS-based; no software installation required
  • Can remove an organisation from PCI DSS scope
  • Always on the latest version; no patch or security concerns
  • Easy user management using technologies such as Azure AD

Pricing

£4,000 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.behan@blueplanet-software.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 1 3 6 8 6 6 8 0 5 1 5 3 8 8

Contact

Blue Planet Software Ltd Tom Behan
Telephone: +353872245768
Email: tom.behan@blueplanet-software.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
We provide both implementation and user training services both online and in-person. We provide documentation for all aspects of our service
Training is tied to specific services
Yes
Services the training service works with
HeyCentric Income Manager

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
With the easy to use tool set included in the HeyCentric product , we assist our clients with the preparation of their historic data for upload into a cloud environment
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no constraints associated with our service. Clients may have different requirements which we identify at the start of the engagement and design the support package accordingly

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond in accordance with our SLA's
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
Proactive support monitoring Reactive Support Severity Level 1: one (1) hour Severity Level 2: four (4) hours Severity Level 3: one (1) working day The cost of support depends on the organisation's size and requirements as each support package is customised to meet our client's specific requirements.

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
HeyCentric Ltd

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.

Pricing

Price
£4,000 a licence a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.behan@blueplanet-software.com. Tell them what format you need. It will help if you say what assistive technology you use.