TRUSTMARQUE VMware WORKSPACE ONE UEM (ACADEMIC)
VMware Workspace ONE UEM is the secure enterprise platform that delivers
and manages any app on any device. By integrating app management, unified
endpoint management, and real-time application delivery, Workspace ONE
UEM engages digital employees, reduces the threat of data loss, and
modernizes traditional IT operations for the mobile-cloud era.
Features
- Enterprise app catalog delivers the right apps to any device
- Catalog can be easily customized to transform employee onboarding
- Conditional Access policy enforcement to mobile, web, and Windows apps
- Record application, device and console events to capture detailed information
- Allow desktop administrators to automate application distribution and updates
- Remotely monitor and manage all devices connected to your enterprise
- Enforce authentication strength and restrict access by device restrictions
- Automate device compliance for advanced data leakage protection
- Federates even the most complex on premises Active Directory topologies
- Leverage both new and existing forms of 3rd party authentication
Benefits
- Email app supports your mail accounts and integrates with repositories
- View integrated calendar without having to navigate between apps
- Secure email and attachments through the Workspace ONE UEM SEG
- Use content app to push/manage secure content on the device
- Support your end users with remote assistance and troubleshooting
- Remote configuration management allows employees to provision new devices anywhere
- Employees determine desired level of access and corresponding management
- User interface is simple, intuitive and responsive
- elf-Service App Store meets consumer style expectations
- Enable employees to access the resources they need remotely
Pricing
£1.56 a device a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 1 4 5 1 3 6 6 1 2 0 6 6 8 1
Contact
Trustmarque Solutions Limited
Darren Moyes
Telephone: 01904 934435
Email: tenders@trustmarque.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
-
The AirWatch Cloud Connector is required for directory
integration with Workspace ONE - System requirements
-
- https://techzone.vmware.com/resource/workspace-one-uem-architec
- https://docs.vmware.com/en/VMware-Workspace-ONE/index.htm
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
● Please refer to our website for support details:
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmwareseverity-definitions-response-time-business-hours-datasheet.pdf ● Production Support
details can be reviewed directly by visiting:
https://www.vmware.com/support/services/production.html ○ Production Support
Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of
Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical
resources, knowledge base, discussion forums ○ Cloud updates - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
● Please refer to our website for support details:
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmwareseverity-definitions-response-time-business-hours-datasheet.pdf ● Production Support
details can be reviewed directly by visiting:
https://www.vmware.com/support/services/production.html ○ Production Support
Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of
Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical
resources, knowledge base, discussion forums ○ Cloud updates - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
- We provide a comprehensive pre-installation checklist that includes all network and technical
requirements that must be satisfied to help ensure a successful implementation. Our Account
Executives and Professional Services team members will support you throughout the entire process,
from pre-implementation meetings through the final hand-off to our Global Support Team. - Upon the
successful completion of all implementation deliverables, you can continue to leverage our breadth
of professional services resources in the form of our global Support Services, extensive technical
documentation and robust knowledgebase - Access a comprehensive and easily accessible catalog
of training resources that provides varying levels of product knowledge and technical expertise,
depending on the administrator role - Options include on-demand access to product documentation,
instructional videos, online forums and instructor led training courses - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Per Section 8. Deletion of Data from the VMware Data Processing Addendum: Following expiration
of the Agreement, we will endeavor to delete your Service Data within a reasonable period of time,
except to the extent we are required to retain any Service Data for compliance with applicable law. If
we are unable to delete your Service Data for technical or other reasons, we will apply measures to
ensure that your Service Data is blocked from any further Processing. - At the end of the contract,
VMware can assist the customer in using solution controls to export data within the Workspace ONE
solution. Customers in a Dedicated Cloud deployment can leverage a robust data mart. Data is
secured in transmission. -- Workspace ONE has defined data retention and data disposal policies to
safeguard data throughout its lifecycle. -- Customers can export Workspace ONE data at any time
from the administrator consoles. The VMware Data Processing Addendum is available by visiting
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmware-data-processing-addendum.p - End-of-contract process
-
- Per Section 8. Deletion of Data from the VMware Data Processing Addendum: Following expiration
or termination of the Agreement, VMware will delete or return to Customer all Personal Data in
VMware’s possession as set forth in the Agreement except to the extent VMware is required by
applicable law to retain some or all of the Personal Data (in which case VMware will archive the data
and implement reasonable measures to prevent the Personal Data from any further processing). The
terms of this DPA will continue to apply to that retained Personal Data. - At the end of the contract,
VMware can assist the customer in using solution controls to export data within the Workspace ONE
solution. - Customer data in the solution is overwritten every 30 days. - Please refer to the VMware
Data Privacy Addendum for additional details: https://www.vmware.com/help/workspace-one-privacy.html
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Workspace ONE is accessible via web browser and native mobile app and easy
to user regardless of device. The Workspace ONE portal functions as a mobile
app and a browser-based console. The mobile app version of the solution is
available for download to corporate-owned or BYOD devices. The solution
integrates with a desktop app launcher to deploy an HTML5-enabled desktop
version. Eliminate the need for employees to register each device through
flexible deployment options for the browser and native mobile app. Employees
can log-in and gain access to applications based on unique policies set for each
app. - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
Our Workspace ONE Catalog is an HTML5-based web app that delivers a
unified, easy-to-use interface across all supported platforms and devices The
user interface is simple, intuitive and responsive. Interactive dashboards,
advanced filters, search options and customizable user preferences provide IT
administrators the information they need to make decisions. - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Please visit https://www.vmware.com/uk/help/accessibility.html for an
overview of the accessibility testing conducted on the various VMware products
and services at this time - API
- Yes
- What users can and can't do using the API
-
API configuration is done through the Workspace ONE UEM console. Available
APIs can be found at the following locations o Workspace ONE UEM API
Explorer: https://cn274.awmdm.com/api/help/#!/apis o VMware API Explorer :
https://code.vmware.com/apis?socv=1&numPerPage=269&sorter=pv The
solution provides full support for all major OEM Mobile Device Management
APIs as they become available. Due to inherent manufacturer OS and API
limitations, some features are not supported across all devices or OS versions. - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
- Administrators can build a branded login experience across desktop and
mobile devices using customizable templates. - Use company logo for featured
components of the solution: -- Login prompts -- Application Launcher -- Favicon --
Add background picture -- Company and product name
Scaling
- Independence of resources
-
- Our solution meets strict requirements for high availability and
redundancy through load balancing across multiple,
geographically disparate data centers. We eliminate any single
point of failure through the use of redundant equipment,
network, power and clustering of key components. -- We have a
guaranteed standard SLA of 99.9%
Analytics
- Service usage metrics
- Yes
- Metrics types
-
- Administrators can gather metrics from Workspace ONE via
Workspace ONE UEM reporting and logging: -- View events within
Workspace ONE to capture detailed information -- The Workspace
ONE UEM solution records all console activity and provides data in a
detailed log of users accessing the system and the events or actions
taking place. --- Customers can use the built-in event log,
customizable dashboards, integrated reporting engine and Hub to
audit the web console and end-user actions. - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- VMware
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Other
- Other data at rest protection approach
-
- Global data center operations have undergone SSAE16 SOC2 Type II audits. -
Basic passwords, certificate private keys, client cookie data and tokens are
encrypted in the SaaS environment with a derived AES 256-bit symmetric
encryption algorithm -- Customers can enable encryption at rest for user first
name, last name, email and phone number -- We do not store AD/LDAP
passwords in our database - VMware Content Locker, VMware Boxer and
Workspace ONE UEM App Wrapping solutions use AES 256-bit encryption to
secure data on mobile devices - Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
System administrators can record and export application, device and console
events and reports via the Workspace ONE console. Use the built-in Workspace
ONE UEM reporting engine to regularly export solution data. -- Export console
data using interactive dashboards (CSV), reports (CSV), the Workspace ONE
Hub (PDF), event log (CSV) Export Workspace ONE Access audit event logs
and reports (CSV). Integrate with security information and event management
(SIEM) solutions for enhanced logging of events occurring in the console.
Deploy the Workspace ONE Intelligence custom reports service to access
wider sets of parameters and critical data on apps, devices, and OS updates. - Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Leverage bulk upload features to import information into Workspace ONE
- Leverage bulk upload features to import information into Workspace ONE
- VMware Workspace ONE Content supports various file types including:
- IWork, zipped files, images, audio, video, Microsoft office
- Additional types, such as certificates, can be uploaded by admins
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
– VMware Workspace ONE includes a published uptime SLA of 99.9%; terms, measurements,
penalties and other details for each component of the solution can be accessed as follows:
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmw-euc-consolidated-service-licence-agreement-jan-2020.pdf - Approach to resilience
-
Our solution meets strict requirements for high availability and redundancy through load
balancing across multiple, geographically disparate data centers. We eliminate any single point
of failure through the use of redundant equipment, network, power and clustering of key
components. -- We have a guaranteed standard SLA of 99.9% - Additional information can be
provided upon request. - Outage reporting
-
In the unlikely event of a security incident, we will notify the appropriate customer IT
stakeholders. Email announcements will maintain open lines of communication between support
staff and customers regarding change management events, incident events and problem events.
- We will provide at least five days’ or as much advance notice as possible via email of
maintenance windows. o Workspace ONE status and historical incident data can be found at:
https://status.workspaceone.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
We have a formal Access Control policy that includes roles and
responsibilities for Asset Owners, Asset Custodians and Users to help ensure
proper access to information assets. -- Strong passwords are required for
access to production environments and corporate resources. Password
policies are developed according to industry best practices and are
technically enforced through Active Directory. -- All access privileges are
technically enforced using role-based access control, separation of duties
and the principle of least privileges. --- Production environment access
requires two-factor authentication, is secured by VPN using AD credentials
and is restricted to authorized members of applicable teams - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Less than 1 month
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman & Company, LLC
- ISO/IEC 27001 accreditation date
- April 15, 2020 (Most recent issue date)
- What the ISO/IEC 27001 doesn’t cover
-
The scope of the ISO/IEC 27001:2013 certification is limited to the
information security management system (ISMS) supporting the
management of the infrastructure and services used to support VMware’s
in-scope cloud services and in accordance with the statement of
applicability version 1.0 and aligned to the control set in ISO/IEC
27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS
include information, software, databases, hardware, and employees
supporting the in-scope VMware cloud services. - ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 25/03/2022
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
-
Please refer to the relevant CAIQ by visiting
https://cloudsecurityalliance.org/star/registry/vmware-inc/services/vmware-workspace-one-unified-endpoint-management/ - PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- Global DC operations have undergone a SSAE16/SOC2 Type II audit
- We comply with the European Data Protection Directive (95/46/EC)
- https://www.vmware.com/security/certifications.html
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
We model our security framework using the NIST SP 800-53
- We have an Information Security Governance Committee
(ISGC) that is chaired by members of senior management and
representatives from our Information Security, IT Operations,
HR, Marketing, Facilities and Legal teams - Information security policies and processes
-
Our Information Security Program is modeled using industry
best practices and regulatory standards, including NIST SP
800-53 and ISO 27001. We maintain our own Information
Security Program and Policies to protect customer data
hosted in our systems and perform annual reviews and audits
of our program to ensure the integrity of our hosted offering. --
The VMware Information Security team manages the
enforcement, development, and maintenance of information
security policies and standards to ensure VMware Information
Assets are preserved in a security environment, in accordance
with generally accepted best practices, focusing on VMware
business and risk objectives. The VMware Information
Security Team is responsible for updating policies as threats
and technologies change, initiating and managing periodic
reviews of the information security policies and standards, as
well as evaluating exceptions to information security policy
and standards. -- Our Information Security team oversees
organizational compliance while team leads in conjunction
with IT and HR teams help enforce department-level
compliance.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
We maintain a documented Configuration Management policy based on
industry best practices to harden SaaS environment and Change Control
Policy to manage changes to SaaS environment -- Changes to
Configuration Management policy are processed through Change
Management policy -- Change Management includes approval, testing,
implementation and rollback --- Support staff members initiate change
through change control form, which Change Advisory Board team reviews
for completeness, impact and scheduling. Severity level of change is
categorized. --- Once form is approved, change is scheduled and alert is
released to necessary groups; once change is made, it is tested, validated
and closed - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We receive threat information and explore threat resolutions from the
VMware Security Response Center
(http://www.vmware.com/security/vsrc.html) - Regular internal and
external vulnerability assessments tests performed against the SaaS
environment - Risk methodology based on NIST standards, including: --
Identifying and characterizing threats -- Assessing the vulnerability of
critical assets to specific threats -- Determining risk (i.e., expected
likelihood and consequences of attacks) -- Identifying ways to reduce
risks -- Prioritizing risk reduction measures based on strategy - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Our cloud support staff have configured the system to notify IT personnel
if the central processing unit (CPU) utilization is too high, disk space
limited, memory issues, key service failures, bandwidth utilization, power
consumption, or other performance items. - IT Operations has
subscriptions to pertinent vendor security and bug-tracking mailing lists.
- After analyzing the severity and impact, network, utility and security
equipment is patched or upgraded - Incident management type
- Supplier-defined controls
- Incident management approach
-
We maintain an Incident Management Plan as part of our Information
Security Program. Incidents are reported to and resolved by the
appropriate Cloud Operations team and by senior management where
needed. -- Alerts, responses and resolutions are tracked through
completion. -- In the unlikely event of an incident, we will notify
customers within two business days of any customer data that is
affected. - Incident logs are reviewed by applicable support personnel for
analysis and remediation to avoid further incidents of similar type. All
remediation actions are reviewed and approved by our Information
Security Governance Committee.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and deliverables. - Covid-19 recovery
-
Covid-19 recovery
Trustmarque can provide re-training for those left unemployed by Covid-19 through skills training, CV and interview workshops. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and deliverables. - Tackling economic inequality
-
Tackling economic inequality
Trustmarque tackles economic inequality through operating a diverse supply chain including a large number of SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is also continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and deliverables. - Equal opportunity
-
Equal opportunity
Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and deliverables. - Wellbeing
-
Wellbeing
We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and deliverables.
Pricing
- Price
- £1.56 a device a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
We encourage the use of our TestDrive-trial environment as part of
customer acceptance strategy ● TestDrive enables you to review all
solution functionality across Workspace ONE and Horizon services
● Enroll any of the device types we support, including, Android, iOS,
Windows and Macs ● Time limits vary - Link to free trial
- https://www.vmwdemo.com/