Website Design & Development
Innovative, inspiring and interesting websites. Our website design services cover the whole process from UX planning through to testing and deployment, our sites are built on a CMS system that is right for you. The platforms and applications we use utilise the latest technologies and integrations.
Features
- Website design
- Website development
- Ecommerce
- Website maintenance
- UX Design
- User testing
- Mobile development
- Online forms
- Plugin development
- Website accessibility
Benefits
- Increase online presence
- Custom designed websites to stand out from the crowd
- Tools to measure success
- Thought out user experience to drive users to intended action
- Range of support options available
- Ability to manage site ongoing, and from anywhere
- Increase sales and marketing position
- Improve customer relationships
- Aid growth plans
- Improve user experience
Pricing
£550 to £900 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 1 4 9 9 5 5 9 0 1 2 0 7 3 2
Contact
Yes Creative
Kelly Ings
Telephone: 02393990092
Email: hello@yesstudio.co
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- N/a
- System requirements
- N/a
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Monday - Friday: within 2 hours
Saturday & Sunday: within 6 hours - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- In person technical support after launch of website if required - to help with website management and maintenance. Priced at £100 an hour.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We have an onboarding meeting, which can be completed virtually or over the phone as well as on site. Training for use of service can be provided onsite or virtually, and if required a comprehensive 'how-to' user documentation is provided.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- All design files will be provided in relevant formats e.g. pdf, vector, png, jpeg. This will be supplied to client directly by their project manager through secure channels. Website files will be transferred by secure channels or uploaded directly to your hosting. Confirmation of receipt will be checked by project manager. No customer data will be held by us once project complete unless requested.
- End-of-contract process
- Concept work, finalised designs and website development to agreed scope is all included in the price of the contract, as well as two sets of amends to both design and development. Anything added to the brief not agreed in the contract, or additional amends will be classed as an additional cost.
Using the service
- Web browser interface
- No
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- No
- Customisation available
- Yes
- Description of customisation
- All elements of our service can be customised and designs tailored to suit customer needs. We would discuss exact requirements with the customer and then provide opportunity for feedback and amends.
Scaling
- Independence of resources
-
We always ensure we have a high level of available freelance resource available to us to provide support to our team when demand is high. Every member of our team, whether freelance or employee, is selected for their high level of skill and experience. This allows us to manage holidays, sickness and busy periods without affecting our customers.
Every project is also overseen by two project managers to ensure projects meet objectives and timelines.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Files provided will either be available to download from cloud storage, transferred via an FTP or sent via TLS secure email.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Availability will be discussed for each individual project.
- Approach to resilience
- Available on request
- Outage reporting
- Direct email
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- N/a
- Access restriction testing frequency
- Never
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We ensure all goals and objectives relating to security for our organisation as a whole and for each individual project are communicated to all team members at the start of working with us and again at start of any project. Any element of a project relating to information security is overseen by a company director.
- Information security policies and processes
- Security policies are communicated to anyone working with or for us at the start of them working with us, and at the start of each individual project - highlighting the areas that need to be taken into greater consideration and how they will be managed. Any issues or concerns relating to securities from either users or employees must be reported to our Company Director directly responsible for this: Kelly Ings.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- How we share and process customer files is regularly checked every 3 months, and if it's felt changes are needed to be made these are evaluated and then actioned. Any changes that occur throughout the project lifetime are communicated to the user.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We only use compliant third party systems for any file sharing. In addition we carry out regular in-house testing to check for any potential threats.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We only use compliant third party systems for any file sharing. In addition we carry out regular in-house testing to check for any potential compromises. We respond immediately to any suspected incidents.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Users can report incidents to a Company Director. Any incidents that directly effect a specific customer will be provided with a report.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Operating a paperless studio where all files including invoicing are stored on protected cloud software rather than with hard copies
Reuse and recycle materials as much as possible
Recycle all waste that we can
Minimise water and energy use in our studio where we are able to
Limiting meetings that require travel, holding virtual meetings where possible and provide possibility of remote working for all team members.
Where possible purchase products and services that minimise damage to the environment
Ensure all staff understand our environmental policy and contribute to achieving high standards - Covid-19 recovery
-
Covid-19 recovery
We are offering new start-ups and creative businesses discounts on graphic design and website design & development services to help them recover after covid-19. - Wellbeing
-
Wellbeing
We offer flexible working hours to our employees, and will soon be implementing a 4 day week to allow our employees a better work life balance.
Pricing
- Price
- £550 to £900 a unit a day
- Discount for educational organisations
- Yes
- Free trial available
- No