HAWKROSE LTD

Procurement Masterplan

Provides Public Sector Procurement Project Managers with a digital masterplan which can predict, and integrate, the time, cost, performance and risk parameters for an investment project. Underpinned by HMT Green Book rules, this system allows users to highlight to both industry and independent scrutiny the Critical path for project delivery.

Features

• Contains Machine Learning Genetic Algorithm to optimise project pathway
• Can be reconfigured to support any Public Sector Procurement
• Underpinned by HMT Greenbook and Aquabook rules
• Can provide real-time reporting
• Outputs can be downloaded via CSV files
• Inputs can be uploaded via CSV or API
• Already deployed on Official Sensitive and Secret HMG servers
• Evaluation screen can compare different project plans
• Risk tab allows P3M risks to be added
• Remote access, does not need to be connected to cloud

Benefits

• Can predict Project time/cost/performance of projects
• Integrates time and cost in Gantt charts
• Can store different configurations of project plans
• Can be used throughout project lifecycle (concept to disposal)
• Provides electronic audit of project development
• Can forecast risk and uncertainty with Monte Carlo analysis
• Has easy to use User Interface
• Can assign different roles and permissions to team members
• Highly secure – deployed on Secret Servers
• Can be used for equipment, infrastructure, IT projects etc.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robhibbert@hawkrose.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

215180544949860

Contact

Robert Fern
07966153588
robhibbert@hawkrose.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: There are no specific system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Hawkrose can provide email based support or support through a dedicated ticketing system. Support models are tailored to customers’ requirements and based on agreed SLAs. Response times and support coverage is agreed and documented in a managed service agreement and tailored to the requirements of each customer and system deployment.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support models are tailored to customers’ requirements and based on agreed SLA’s. Response times and support coverage is agreed and documented in a managed service agreement and tailored to the requirements of each customer and system deployment. The Hawkrose standard approach is to offer three levels of support: ; • Bronze – UK Office hours support with email-based fault notification ; • Silver – Extended hours (07:00 – 22:00) 7 days per week with email-based fault notification and trouble ticketing system ; • Gold – 24/7 support 7 days per week with email and phone-based fault notification and trouble ticketing system ; Bespoke support packages can be agreed based on a Service Level Agreement with time to respond targets if required. All customers are allocated a technical account manager to act as a point of escalation if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Tool can be delivered as a hosted managed service or deployed into a customers’ hosting environment. If deployed into a customer hosted environment a deployment guide is provided and training given to support system upgrades. User guides are provided as standard, and training can be purchased as an additional service. This can be online or onsite, depending on customer requirements. Hawkrose also offer continuous user support packages where Hawkrose consultants can act as expert users.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The standard approach to data extraction is through the CSV export function within the tool. Normally clients retain ownership of their data and can export it, and request data is wiped from the system at the end of a contract. This would normally be agreed upfront and forms part of the overall data security agreement.
• End-of-contract process: Often, at the end of a contract there are two scenarios i. the customer wants to continue to use the service – so asked for a support a maintenance contract. ii. The contract concludes – all outputs from the system are provided to the customer, alongside and reports/deliverables specified. Project price often covers 1. Reconfiguring the system to meet customer requirements; and 2. conducting data analytics with the system to provide the customer with insight and decision making quality information for outputs; 3. User training and user guides; 4. six month additional support and maintenance. Additional costs are associated with extending the use of the system.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: The tool is designed to be highly configurable, and all inputs can be ‘copied and pasted’ direct from excel – this mean that the tool can be rapidly amended to conduct Climate Change analysis of different assets and portfolios with no support from Hawkrose. The configurability of the tool is its major selling point as it can essentially be used by any project team.

Scaling

• Independence of resources: Procurement Masterplan is typically deployed as a separate instance per customer on dedicated infrastructure to avoid any performance impacts. Within a single instance, the system can be auto-scaled during periods of high usage to ensure that the application is available to all users within the agreed SLAs.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics can be provided on a wide range of parameters. These include: ; • Service level metrics such as, system up time, CPU usage and run time of optimisations ; • User level actions such as, new user added, data extracted, or optimisations run ; • Usage level data such as, log in and log out time stamps ; ; Additional metrics can be configured, captured and reported on based on customer requirements. N.B. Some monitoring systems may be blocked by customer firewalls if the system is hosted on a private cloud network.; Reporting types; • Regular reports; • Reports on request
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The standard data export process can be triggered by a user with the correct permissions through UI. The standard export format is CSV however other export processes and formats can be developed based on customer requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability targets are agreed with customers at the start of a project and documented in a service level agreement, or managed service agreement. Penalty charges are typically paid in service credits if explicit availability targets have been agreed and missed. Planned maintenance and outages caused by a customer’s own cloud hosting environment are excluded from any availability calculation.
• Approach to resilience: Dependent on customer requirement and available on request.
• Outage reporting: Any outages are reported to the customer through email alerts triggered by system monitoring software. Depending on the agreed service level, outages may also be tracked in the dedicated ticketing system.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Procurement Masterplan uses Role-Based Access Control so that each user only has access to parts of the system to which they have been given permission by the system admin.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Details available on request
• Information security policies and processes: Details available on request
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration management is automated, allowing system changes to be tracked and rolled-back if required. Hawkrose works to a structured change management process. Changes are requested by a customer and documented by Hawkrose consultants or developers. Any requested change is estimated and any system impacts identified. The change request must be signed off by the customer lead and Hawkrose technical project manager in order to be initiated. Documentation is stored on the Hawkrose file system and forms part of the permanent system record.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Details available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are detected through system monitoring. Response times depend on the SLA level chosen by the customer.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach follows the ITIL seven step approach for handling incidents: 1. Incident identification. This is either through system monitoring or a customer reporting via telephone or email. 2. Incident logging. The issue is logged and classified but the service desk. 3. Incident investigation and diagnosis. First line support will attempt to resolve the issue. 4. Incident assignment or escalation. This is if first line support is unable to resolve. 5. Incident resolution. A report is sent to the user describing the issue and its resolution. 6. Incident closure 7. User satisfaction survey (if necessary)
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Amtivo
• ISO 9001 accreditation date: Tuesday 25 January 2022
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ebc6b998-6f93-40d5-ad96-a36d4ad0f2ef
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3f24a7fe-b496-4a4e-85cb-6960d26ecce2
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at robhibbert@hawkrose.com. Tell them what format you need. It will help if you say what assistive technology you use.