CRM.COM

CRM.COM

CRM.COM is a unified commerce and subscription billing platform helping businesses monetise, retain and grow repeat customers, online and in-store — all wallet-powered.

Features

• Unified customer identity across online, in-person, B2C and B2B journeys
• Branded multi-pocket digital wallet powering payments, rewards and promotions
• End-to-end subscriptions, recurring billing and usage-based monetisation
• Enterprise product catalogue for physical, digital, bundled services
• Omnichannel CRM with real-time events and customer behaviour tracking
• Data-driven segmentation for personalised pricing, offers and rewards
• No-code apps, portals and self-service APIs for rapid deployment
• Integrated eCommerce, POS and order management in one platform
• B2B communities, marketplaces and partner-funded commerce ecosystems
• Automated settlement, financial reconciliation and revenue orchestration

Benefits

• Single platform replaces fragmented systems, reducing operational complexity
• Automates lead-to-cash workflows, eliminating manual reconciliation
• Real-time customer data improves decision-making and responsiveness
• Unified billing handles subscriptions, usage and one-off purchases seamlessly
• Wallet-based payments reduce checkout friction
• Built-in settlement automates partner and merchant financial flows
• Self-service apps reduce support load and operational costs
• Data-driven segmentation automates targeting, pricing and promotions
• Scalable B2C and B2B processes support growth without system rewrites
• Rapid product launches accelerating time-to-revenue

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andros.papageorgiou@crm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

215189018220293

Contact

Andros Papageorgiou
+442071127540
andros.papageorgiou@crm.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Sales force productivity and management
  • Customer service
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CRM.COM can extend existing CRM, ERP, billing, POS, payment gateway and other third party systems. It integrates via APIs to incorporate digital wallets, subscriptions, payments, promotions, CRM and B2B commerce, while also operating as a fully standalone end-to-end platform.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: CRM.COM is delivered as a cloud-based SaaS platform and has no hardware or device-specific constraints for buyers. The primary requirement is reliable internet connectivity to access the service. Planned maintenance is communicated in advance. Access is via standard web browsers and APIs. Integration with third-party systems depends on the availability and configuration of those external services.
• System requirements:
  • Reliable internet connectivity for service access
  • Modern web browser supporting standard security protocols
  • API access for integrations with existing systems
  • Secure network configuration allowing outbound HTTPS traffic

User support

• Email or online ticketing support: Yes
• Support response times: CRM.COM provides email and online ticket support under the terms of our SaaS Agreement. Support is available Monday to Friday, 09:00–17:00 excluding public holidays. Initial response times for support cases are typically as follows:; • Critical issues: response within 4 hours.; • Urgent issues: response within 8 hours.; • Normal issues: response within 48 hours.; • Low priority: response within 72 hours.; Optional 24×7 support is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: CRM.COM provides a web chat facility primarily for general enquiries and pre-support communication. It is not the primary support channel; formal support requests, priorities and response times are governed by the SLA agreed between CRM.COM and the customer and are handled via email, phone or ticketing system.; Users cannot log, prioritise or track SLA-bound support cases through web chat.
• Web chat accessibility testing: CRM.COM has not conducted formal, standalone usability testing of the web chat specifically with assistive technology users. The web chat functionality is provided as part of a standard web interface and has been reviewed internally for general usability, including keyboard navigation and browser-based accessibility features.
• Onsite support: No
• Support levels: Standard Support; Included with the service at no additional cost. Support is provided via email, phone and online ticketing during business hours (Monday to Friday, 09:00–17:00 excluding public holidays). Response times are governed by issue severity, as defined in the SLA. This level is suitable for most customers and covers platform usage, incidents and operational queries.; ; 24x7 Support (Optional); Enhanced support, including 24×7 coverage. Pricing for enhanced support is provided on request and depends on project size.; ; Account Management and Engineering Support; A dedicated Technical Account Manager or Cloud Support Engineer can be provided as part of enhanced support or professional services arrangements. These roles assist with onboarding, configuration guidance, best practices, escalation management and ongoing optimisation.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: CRM.COM helps users get started through a structured onboarding and enablement approach. New customers are supported with implementation guidance, configuration assistance and access to online documentation covering platform features, setup and best practices.; ; Users are provided with written documentation and technical guides, including API documentation, to support self-service setup and integration. Online training sessions and remote walkthroughs can be provided to help administrators and key users understand configuration, workflows and day-to-day operation.; ; Where required, additional onboarding support, tailored training or onsite sessions can be delivered as part of professional services. Ongoing support is available through email and ticketing once the service is live. This approach allows customers to adopt the platform at their own pace while ensuring appropriate guidance during initial setup.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, CRM.COM provides customers with full access to export their data in common, machine-readable formats. Data extraction can be performed by authorised users via secure APIs or through the CRM.COM UI. ; Customers can schedule or perform on-demand exports prior to contract termination. CRM.COM will also assist with data extraction through support channels during the offboarding period. For bespoke or large-volume data extraction needs, CRM.COM can provide assistance as part of the offboarding process.; ; After contract termination, data is retained in accordance with the customer agreement and applicable data retention policies, and customers are responsible for completing extraction before termination or within any agreed retention period.
• End-of-contract process: Standard offboarding support, including guidance on data extraction and service closure, is included in the contract price. Once the contract ends and any agreed retention period expires, access to the service is removed and customer data is securely deleted in accordance with the CRM.COM SaaS Agreement and applicable data protection regulations.; ; Additional services, such as bespoke data exports, large-volume extractions, custom formats, extended data retention or hands-on migration assistance, are not included in the standard contract price and may be provided at an additional cost, subject to agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: CRM.COM provides onboarding and offboarding documentation in accessible digital formats, primarily HTML and PDF. HTML documentation can be accessed using standard web browsers and supports browser-based accessibility features such as zoom, text resizing and keyboard navigation. PDF documents are structured for on-screen reading and can be used with common assistive technologies, subject to the capabilities of the user’s device and software.; ; Documentation is written in clear language and structured with headings and consistent layouts to support readability. Users can access onboarding guidance, configuration instructions and offboarding procedures online without the need for specialist software.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: CRM.COM is accessible on mobile devices via responsive web interfaces. The mobile experience is optimised for smaller screens and touch interaction, focusing on key tasks such as customer access, self-service, and basic operations. The desktop service provides the full administrative and configuration capabilities, including advanced reporting, setup and management functions, which are better suited to larger screens. Core functionality and data are consistent across mobile and desktop environments.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CRM.COM provides a web-based service interface accessible through standard modern web browsers, allowing authorised users to configure, manage and operate the platform. The interface includes administrative dashboards, product screens, product configuration, reporting and operational tools.; ; In addition, CRM.COM provides self-service portals and optional mobile/web applications for end users, as well as secure APIs for system-to-system integration and automation. Access to all interfaces is controlled through role-based permissions and authentication mechanisms. The service interface is delivered over HTTPS and does not require any local software installation.
• Accessibility standards: None or don’t know
• Description of accessibility: CRM.COM is delivered through web-based interfaces accessible via modern browsers, using standard web technologies. Users can access the service using standard web navigation. The interface supports responsive layouts to accommodate different screen sizes and devices.
• Accessibility testing: CRM.COM has not conducted formal, standalone usability testing of the service interface specifically with users of assistive technologies. The service interface is delivered through standard web technologies and has been reviewed for general usability, including software navigation, and responsive layouts.; ; Accessibility considerations are taken into account during interface design and development, and customer feedback is used to inform improvements
• API: Yes
• What users can and can't do using the API: CRM.COM provides secure, REST-based APIs that allow authorised users to integrate and interact with the platform programmatically. Users can use the APIs to set up and manage contacts, customer identities, wallets, products, orders, subscriptions, usage events and transactions. APIs can also be used to submit events, retrieve data, automate workflows and integrate CRM.COM with external systems such as Accounting Systems, ERPs, POS systems and payment gateways.; Users can make configuration changes and operational updates through the API where permitted by their roles and permissions. Authentication is handled via secure credentials and access tokens, and all API interactions are subject to role-based access controls.; Certain platform configuration, administrative and security settings must be performed through the web interface and cannot be changed solely via the API. API usage is subject to documented limits, validation rules and rate controls to protect service stability. Full API documentation is provided to customers to support correct implementation and usage.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CRM.COM supports both configuration-based customisation and custom implementation. Buyers can customise the service through configuration using the UI and APIs, including business rules, products, pricing, workflows, roles, integrations and branding, without changing platform code. Where required, buyers can also request custom implementations, integrations or extensions delivered via professional services. Configuration is typically performed by the buyer, the CRM.COM delivery team or both, while custom implementations are delivered by CRM.COM or approved partners under a separate agreement.

Scaling

• Independence of resources: CRM.COM is delivered as a multi-tenant SaaS platform designed for resource isolation and scalability. The service uses logical tenant separation, role-based access controls and workload isolation to ensure customer data and operations are not affected by other users. Capacity is monitored continuously, and resources are scaled and managed centrally to handle peak demand. API usage and background processing are subject to rate limits and controls to prevent individual tenants from impacting overall platform performance.

Analytics

• Service usage metrics: Yes
• Metrics types: CRM.COM provides service usage metrics through dashboards, reports and APIs, including activity, transactions, subscriptions, usage events and operational data, which buyers can access and analyse as part of the service.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data through the CRM.COM web interface and secure APIs. Authorised users can perform on-demand exports of customer, transactional, subscription and configuration data in common, machine-readable formats such as CSV. Data can be retrieved prior to contract termination and during any agreed offboarding period. API-based exports support automated or bulk extraction, subject to access permissions and documented usage limits.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CRM.COM provides a service availability commitment as defined in the CRM.COM SaaS Agreement. The platform is designed and operated to achieve 99.96% service availability, excluding scheduled maintenance and events outside CRM.COM’s reasonable control.; ; If the guaranteed availability levels are not met, customers may be eligible for service credits, calculated and applied in accordance with the terms of the CRM.COM SaaS Agreement.
• Approach to resilience: CRM.COM is designed as a resilient, cloud-native SaaS platform hosted on Amazon Web Services (AWS). The service is built to tolerate component failures through redundancy, automated recovery and scalable infrastructure. Core services are deployed across multiple availability zones within the hosting region to reduce the impact of hardware or service outages.; ; The platform uses managed cloud services with built-in fault tolerance, monitoring and automated scaling to maintain performance during peak demand. Backups are performed regularly, and recovery procedures are in place to restore service in the event of data loss or system failure.; ; Availability and resilience are continuously monitored, with alerting and incident management processes aligned to the CRM.COM SLA. Planned maintenance is managed to minimise disruption.
• Outage reporting: Customers are notified of incidents and service disruptions via email alerts to designated contacts, with updates provided as more information becomes available. Outages and incidents are also communicated through the support ticketing system, allowing customers to track status and resolution progress. CRM.COM does not provide a public status dashboard or outage reporting API; incident communication is managed directly in line with the CRM.COM SLA and customer support processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through authenticated user accounts and role-based access controls. Only authorised users are granted access to administrative functions based on defined roles and responsibilities, following the principle of least privilege.; ; Management interfaces require secure login credentials, with multi-factor authentication supported for enhanced protection. Access rights are reviewed and updated as roles change.; ; Support channels are restricted to nominated customer contacts. Support tickets and communications are authenticated and linked to specific customer accounts, ensuring that only authorised users can raise, view or manage support requests. Access and actions are logged for audit and monitoring purposes.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials (IASME)
• Information security policies and processes: CRM.COM follows documented information security policies and operational processes designed to protect customer data and maintain service integrity. These policies cover areas including access control, secure configuration, data protection, vulnerability management, incident response and business continuity.; ; Security responsibilities are defined within the organisation, with clear reporting lines to senior management. Access to systems and data is controlled through role-based permissions and the principle of least privilege. Changes to the platform are managed through controlled development and deployment processes, including testing and review.; ; CRM.COM monitors security events and incidents and follows defined incident management and escalation procedures. Regular security reviews, vulnerability scanning and penetration testing are used to identify and remediate risks.; ; Compliance with security policies is reinforced through internal processes, supplier controls and periodic review. CRM.COM holds a current Cyber Essentials certification issued by The IASME Consortium Ltd, demonstrating adherence to UK government-defined baseline cyber security controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CRM.COM manages configuration and change through documented internal processes aligned with secure SaaS best practices. All service components, code and configuration are version-controlled and tracked throughout their lifecycle using central repositories and deployment pipelines.; ; Changes are proposed, reviewed and approved before deployment, with testing carried out in non-production environments. Each change is assessed for potential security, performance and availability impact. Security considerations include access control, data protection and dependency updates.; ; Releases are deployed in a controlled manner with monitoring in place to detect issues. Changes to the live service are logged and auditable, ensuring traceability and accountability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CRM.COM manages vulnerabilities through a combination of continuous monitoring, automated scanning and manual security testing aligned with OWASP best practices. Potential threats are assessed using regular vulnerability scans, code reviews and periodic penetration testing, alongside risk-based evaluation of findings.; ; Security updates and patches are prioritised based on severity and potential impact, with critical fixes deployed as soon as practicable through controlled release processes. Lower-risk updates are scheduled as part of regular maintenance cycles.; Information about potential threats is sourced from industry security advisories, OWASP guidance, AWS, vulnerability databases and internal testing. Identified vulnerabilities are tracked through to remediation and verification.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CRM.COM uses continuous protective monitoring to identify potential security compromises. Monitoring includes system and application logs, access activity, error rates, performance metrics and security alerts from cloud infrastructure and application components.; ; Potential compromises are identified through automated alerts, anomaly detection and review of security events. When a potential incident is detected, it is assessed and escalated according to defined incident response procedures. Mitigation actions are taken promptly to contain, remediate and recover from the issue.; ; Incidents are responded to in line with the CRM.COM SLA and internal security processes, with critical issues addressed immediately and customers informed where appropriate.
• Incident management type: Supplier-defined controls
• Incident management approach: CRM.COM operates a defined incident management process covering service, security and availability events. Predefined procedures exist for common incident types, including service disruption, security alerts and performance degradation, with clear escalation paths and responsibilities.; ; Users report incidents through the support ticketing system or by email, with priority levels assigned based on impact and urgency. Incidents are monitored, investigated and managed in line with the CRM.COM SLA.; ; Customers are kept informed through ticket updates and direct communications. Incident reports, including root cause and corrective actions where appropriate, are provided following resolution for significant incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: CRM.COM offers a 14-day free trial for evaluation purposes. The trial includes limited access to core platform functionality in a production environment. Advanced modules, integrations and SLA-backed support are not included. Access automatically expires at the end of the trial unless buyer opts to a paid subscription or requests extension.
• Link to free trial: https://app.crm.com/account/register?cloud_name=app&currency_code=GBP

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F749809f-3545-465f-a539-49dac35cdf0c
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andros.papageorgiou@crm.com. Tell them what format you need. It will help if you say what assistive technology you use.